4/10 Poor
Diane G., Agawam
Oct 22, 2023
Liked: Cleanliness
Much to desire
My stay here was blah. They shower wouldn’t drain. Because of that I waited 2 days to shower. I asked to be put in another room until it was fixed but I was told that because of the commission on the room it was hard to split the stay so I had no choice but to stay in this room. The bed was hard and I felt every spring in the bed. Not a way to spend a weeks vacation. The mirrors in the room were filthy and had to be cleaned. I had no garbage can in the kitchen upon arrival. The top of the fridge hadn’t been wiped down. There were swifter brooms in the closet that still had dirt on them. The guy in the office was very pleasant and understood where I was coming from. Dante was a nice guy but I felt like my concerns were not really addressed to my liking. I didn’t want to make too much of a stink because people tend to get crazy these days about complaints. I feel that for the money that was paid for this room I should have gotten at least a few days refund or be put in a nicer room. None of that happened. This room is much to be desired. The bed hurt my back every day :(
Diane G.
Stayed 7 nights in Oct 2023