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SureStay Plus by Best Western Omaha South

2.5-star property
305 Fort Crook Rd, Bellevue, NE 1-855-201-7819

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2.9 out of 5
See all 28 Travelocity Reviews

"Staff very efficient and friendly. First room offered was not made up ready. " More

By a verified traveler on Sat 04 Jan 2020

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring Bellevue

Heart of Bellevue

You'll be within 2 miles (3 km) of Fontenelle Forest Nature Center and 6 miles (10 km) of Henry Doorly Zoo with a stay here. Take Aim Indoor Shooting Sports & Training Facility and El Museo Latino are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. There's a 24-hour fitness center on site, and a 24-hour front desk and a fireplace in the lobby are also provided.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 52 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include iPod docks, coffee/tea makers, and free local calls.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$59* Per night/room Jul 29 - Jul 30

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

SureStay Plus by Best Western Omaha South ratings based on 28 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for SureStay Plus by Best Western Omaha South

Everyone (11) Couples (3) Family (5)
1 out of 5

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jul 3, 2021 by Manager

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

2 out of 5
The pictures for this hotel need to be updated…there are likely 10-15 years old. The property needs some up-keep and deep cleaning. The staff were friendly and fine but the facility did not reflect the $160/night price tag. Neighborhood is not great. Fitness center completely under Reno—no notice if this on website. No breakfast just coffee…website says “limited” breakfast available due to Covid. The lock on our door was broken. The room was musty and the towels not clean.

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 22, 2021 by Manager

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and we hope to have another chance to serve you in the future.

3 out of 5

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 15, 2021 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

5 out of 5

Posted by on Jul 24, 2020

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Comment from Hotel Management

Jul 25, 2020 by Manager

On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

1 out of 5
Room was dirty, toilet did not flush, there was urine and toilet paper clogged in the toilet from the previous guest I’m assuming, stains on blankets and sheets, air is super moist not fresh sun in the room, dust everywhere, and I decided not to even stay at the hotel and was still charged because “policy” definitely feel I should be reimbursed

Posted by , from Bellevue ne on Mar 7, 2020

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Comment from Hotel Management

Mar 8, 2020 by Manager

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations with the standard cleanliness you've come to expect from us. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Thank you for staying with us.

1 out of 5
Our room wasn’t cleaned the entire stay, no one is ever at the front desk. I got clean towels by finding someone and ask for them. The bathroom wasn’t clean. Property is run down and in need of updating.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 31, 2020 by Manager

Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our towels and your comments about our front desk. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

5 out of 5
Staff very efficient and friendly. First room offered was not made up ready.

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 4, 2020 by Manager

Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4 out of 5
The bed was great. No hair dryer. Otherwise just fine

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 4, 2019 by Manager

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4 out of 5
Outdated. Needs maitnence/upkeep. Friendly staff. Good breakfast.

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 2, 2019 by Manager

It means so much to have earned your business. We appreciate the feedback regarding our staff and your comments about our breakfast. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

1 out of 5
checked in bathroom toilet was not working right told clerk said it would be fixed next day was never fixed no maid service after first night talk to clerk about rate reduction said talk to manager every time i asked to see manager not there will never use a best western hotel again an i travel a lot

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by Manager

Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our rate and service. Please do consider us again on your next visit to the area.

About the SureStay Plus by Best Western Omaha South

Location 305 Fort Crook Rd, Bellevue, NE 68005

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. A 24-hour fitness center, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly SureStay Plus by Best Western Omaha South. Self parking is free. Smoking is allowed in designated areas at this Bellevue hotel.

  • 1 building
  • 52 guestrooms or units
  • 2 levels
  • Built in 1968
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Eppley Field Airport (OMA) (19.1 km / 11.8 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Plus by Best Western Omaha South offers 52 air-conditioned accommodations with iPod docking stations and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 15 per accommodation, per day, plus a deposit of USD 15.00 per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Noise-free rooms not guaranteed
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 15.00 per night
  • Pet fee: USD 15 per accommodation, per day
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western White House
  • Best Western White House Bellevue
  • SureStay Plus Omaha South Hotel Bellevue
  • Best Western White House Inn Bellevue
  • White House Best Western
  • Bellevue Best Western
  • Best Western Bellevue
  • SureStay Plus Omaha South Hotel
  • SureStay Plus Omaha South Bellevue
  • Surestay Plus By Best Omaha
  • SureStay Plus by Best Western Omaha South Hotel
  • SureStay Plus by Best Western Omaha South Bellevue
  • SureStay Plus by Best Western Omaha South Hotel Bellevue

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.