Sep 6, 2022 by Hotelmgmt
Thank you for sharing your feedback with us, Alvin. While we're glad our peaceful setting pleased you, it's disappointing to learn that we fell short of expectations in a few areas. You will find our parking rates comparable to similar lots in the Berkeley area, but we do regret if our charge took you by surprise. Our team will use your feedback to see how we can improve the guest experience, and we hope for another chance to win you over completely.
Jul 7, 2022 by Hotelmgmt
Dennis, we truly regret that your stay fell short of the excellence for which we’re known. Our city water supply was disrupted because of a sinkhole and our team was working to mitigate the situation. We apologize for an abrupt response. Please visit us again soon so we can offer you a true five-star experience in the future.
Jun 13, 2022 by Hotelmgmt
We're glad you fully enjoyed your stay, Lewis, and we appreciate you taking the time to share your four-star rating! Hopefully, we will see you again soon for another relaxing getaway at DoubleTree by Hilton Hotel Berkeley Marina.
Sep 2, 2021 by HotelMgmt
Sharon, we're thrilled that our lovely setting impressed you! A road project will begin later this year which will vastly improve the arrival at DoubleTree Berkeley. Please visit us again soon!
Sep 17, 2021 by Hotelmgmt
Thomas, complete satisfaction is our goal and we regret that we missed a few chances to completely win you over during your stay. Thank you for sharing your helpful comments. Our team will review your feedback and we hope to have another chance to welcome you back to the DoubleTree Berkeley in the future!
Jul 26, 2021 by Hotelmgmt
We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.