Book a hotel near Nydeggbrucke, Old City of Bern
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Nydeggbrucke hotels essential information
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Recent Nydeggbrucke hotel reviews by fellow wanderers
Swissôtel Kursaal Bern
4 out of 5
Posted 2 hours ago
Travelocity Verified Review
"so this is my third day within a three month period of time started out horrible. They took us in a room that was very small not equivalent to what I paid for before. I called to complain about this. It did have a king bed but extremely small I felt like it was because I booked it through eBay to be honest I think they get priorities to people that book directly to the hotel. The shower broke on my fiancé could not be fixed they wanted us to stay in the room. I demanded another room. I was given another room in this room. The air conditioner was not working at all. I finally was very frustrated. Spoke with a manager by the way it was excellent. He went above board to make us happy gave us an upgrade to much larger room very cool air conditioning great service. He truly saved my opinion in this hotel the reason why it’s four star rating is because of him his name is Ricardo. I believe he was a assistant manager, but went above board to try to make up for all the wrongs of the hotel so I’ll be returning because of this gentleman."
A verified traveler stayed at Swissôtel Kursaal Bern
