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Nusa Dua Beach Hotel and Spa - Handwritten Collection

5.0 star property
5-star beachfront hotel near Nusa Dua Beach

Choose dates to view prices

Photo gallery for Nusa Dua Beach Hotel and Spa - Handwritten Collection

3 bars/lounges, swim-up bar, poolside bar
Creator video - submitted by ptitca perepelitca
4 restaurants, breakfast, lunch, dinner served; international cuisine
Sports facility
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Kawasan Pariwisata Nusa Dua Lot North 4, Nusa Dua, Bali, 80363
  • Place, Bali International Convention Center
    ‪3 min walk‬
  • Place, Bali Nusa Dua Convention Centre
    ‪4 min walk‬
  • Place, Bali Collection Shopping Centre
    ‪9 min walk‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room For Three

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room For Three

  • Sleeps 3

View all photos for Deluxe Room For Four

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room For Four

  • Sleeps 4

View all photos for Family Room with 1 king-size bed and 1 single bed

Family Room with 1 king-size bed and 1 single bed | Premium bedding, minibar, in-room safe, individually decorated

Family Room with 1 king-size bed and 1 single bed

  • Garden view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Palace Club Room with 1 king-size bed

Palace Club Room with 1 king-size bed | Premium bedding, minibar, in-room safe, individually decorated

Palace Club Room with 1 king-size bed

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room with 1 king-size bed and 1 bunk bed

Family Room with 1 king-size bed and 1 bunk bed | Premium bedding, minibar, in-room safe, individually decorated

Family Room with 1 king-size bed and 1 bunk bed

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 517 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Palace Club Room with 1 king-size bed, Lagoon Access

Palace Club Room with 1 king-size bed, Lagoon Access | Premium bedding, minibar, in-room safe, individually decorated

Palace Club Room with 1 king-size bed, Lagoon Access

  • Garden view
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Club Room with 2 single beds

Palace Club Room with 2 single beds | Premium bedding, minibar, in-room safe, individually decorated

Palace Club Room with 2 single beds

  • Garden view
  • 603 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Palace Club Room with 2 single beds, Lagoon Access

Palace Club Room with 2 single beds, Lagoon Access | Premium bedding, minibar, in-room safe, individually decorated

Palace Club Room with 2 single beds, Lagoon Access

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 603 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Palace Club Suite with 1 king-size bed

Palace Club Suite with 1 king-size bed | Premium bedding, minibar, in-room safe, individually decorated

Palace Club Suite with 1 king-size bed

  • Garden view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Club Suite with 2 single beds

Palace Club Suite with 2 single beds | Premium bedding, minibar, in-room safe, individually decorated

Palace Club Suite with 2 single beds

  • Garden view
  • 861 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds

Premier Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, individually decorated

Premier Room, 2 Twin Beds

  • Garden view
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed

8.2 out of 10
Very good
(11 reviews)
  • Garden view
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Twin Beds

  • Garden view
  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Premium bedding, minibar, in-room safe, individually decorated

Family Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

  • Sleeps 3

View all photos for Palace Club Room

Premium bedding, minibar, in-room safe, individually decorated

Palace Club Room

  • Sleeps 3

Palace Club Suite

  • Sleeps 3

View all photos for Premier Room

Premium bedding, minibar, in-room safe, individually decorated

Premier Room

  • Sleeps 3

View all photos for Family Room

Premium bedding, minibar, in-room safe, individually decorated

Family Room

  • Sleeps 2

View all photos for Palace Club Lagoon Room

Premium bedding, minibar, in-room safe, individually decorated

Palace Club Lagoon Room

  • Sleeps 3

View all photos for Palace Club Lagoon Suite

Premium bedding, minibar, in-room safe, individually decorated

Palace Club Lagoon Suite

  • Sleeps 2

View all photos for Agung Suite

Living area | 40-inch plasma TV with digital channels, TV, Netflix

Agung Suite

  • Sleeps 4

View all photos for Nusa Dua Suite

Premium bedding, minibar, in-room safe, individually decorated

Nusa Dua Suite

  • Sleeps 4

About the neighborhood

Nusa Dua

Beachside getaway.Your stay at this BTDC hotel places you within 2 miles (3 km) of Nusa Dua Beach and Bali Collection Shopping Centre. Jimbaran Beach is within 6 miles (10 km) and Garuda Wisnu Kencana Cultural Park is within 9 miles (15 km).

What's nearby

  • Bali International Convention Center - 3 min walk - 0.2 miles
  • Bali Nusa Dua Convention Centre - 4 min walk - 0.3 miles
  • Samuh Beach - 4 min walk - 0.3 miles
  • BIMC Hospital Nusa Dua - 7 min walk - 0.4 miles
  • Bali Collection Shopping Centre - 9 min walk - 0.5 miles

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 39 min drive

Restaurants

  • ‪Kwee Zeen - ‬10 min walk
  • ‪Tamarind Kitchen & Lounge - ‬3 min walk
  • ‪Arwana - The Laguna Resort & Spa - ‬6 min walk
  • ‪De Bale Lounge & Bar - ‬4 min drive
  • ‪Seasonal Tastes - ‬5 min walk

About this property

Nusa Dua Beach Hotel and Spa - Handwritten Collection

5-star beachfront hotel near Nusa Dua Beach
Nusa Dua Beach Hotel and Spa - Handwritten Collection offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business center, 5 meeting rooms, and limo/town car service. Event space at this hotel measures 4349 square feet (404 square meters) and includes a conference center. A children's pool, a fitness center, and spa services are also featured at the luxury Nusa Dua Beach Hotel and Spa - Handwritten Collection. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Nusa Dua hotel.

  • 382 guestrooms or units
  • 4 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • 4349 sq ft of conference space
  • 404 sq m of conference space
  • Built in 1983
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Nusa Dua Beach Hotel and Spa - Handwritten Collection offers 382 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch plasma televisions come with premium digital channels and Netflix. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Nusa Dua Spa has 11 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: IDR 405,000 for adults and IDR 202,500 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch plasma TV with premium digital channels
  • Netflix
  • Streaming services

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note: Club Room bookings include access to the Club Lounge for guests age 13 and older. A USD 60 per day fee applies to each child age 5-12.There is no charge for children under 5 years old.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nusa Dua Beach Hotel and Spa - Handwritten Collection

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 900000 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately IDR 405000 for adults and IDR 202500 for children
  • Airport shuttle fee: IDR 406000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 406000 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 900000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 8120117012494

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Nusa Dua Beach
Nusa Dua Beach
Nusa Dua Beach Hotel
Sofitel Bali Nusa Dua Beach Resort
Nusa Dua Beach Hotel And Spa
Nusa Dua Beach Hotel Nusa Dua
Nusa Dua Beach Hotel & Spa Bali
Nusa Dua Beach Resort
Nusa Dua Beach Hotel Spa

Frequently asked questions

How close is Nusa Dua Beach Hotel and Spa - Handwritten Collection to the airport?

Nusa Dua Beach Hotel and Spa - Handwritten Collection is 8.4 mi (39-min drive) away from the Ngurah Rai Intl. Airport (DPS) airport, the closest popular airport to the property.

How much does it cost to stay at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

As of Feb 21, 2026, prices found for a 1-night stay for 2 adults at Nusa Dua Beach Hotel and Spa - Handwritten Collection on Mar 7, 2026 start from $95.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection have an airport shuttle?

Nusa Dua Beach Hotel and Spa - Handwritten Collection offers an airport shuttle 24 hours a day, for a charge of IDR 406000 per vehicle, one-way.

How close is Nusa Dua Beach Hotel and Spa - Handwritten Collection to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection offer free breakfast?

Free breakfast isn’t provided at Nusa Dua Beach Hotel and Spa - Handwritten Collection, but full breakfast is offered for a fee of IDR 405000 for adults and IDR 202500 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

No, there is no casino at this hotel.

What time is check-in at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in.

Is there free parking at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

This hotel offers free self parking and valet parking.

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection have a pool?

Nusa Dua Beach Hotel and Spa - Handwritten Collection features 3 outdoor pools and a children's pool.

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, a poolside location, and pool views.

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection have a spa?

Pamper yourself with a day at Nusa Dua Spa, where you can enjoy body treatments, aromatherapy, and body scrubs.

How close is Nusa Dua Beach Hotel and Spa - Handwritten Collection to downtown Nusa Dua?

Nusa Dua Beach Hotel and Spa - Handwritten Collection is 1.8 mi away from Nusa Dua.

Nusa Dua Beach Hotel and Spa - Handwritten Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 601 out of 1007 reviews
Rating 8 - Good. 296 out of 1007 reviews
Rating 6 - Okay. 73 out of 1007 reviews
Rating 4 - Poor. 26 out of 1007 reviews
Rating 2 - Terrible. 11 out of 1007 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tutteli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest place I have ever stayed
Stayed 3 nights in Nov 2025

10/10 Excellent

Priya Prakash

Traveled with family
Liked: Cleanliness
“Great hotel! The staff were incredibly friendly and helpful throughout my stay. Highly recommend
Stayed 3 nights in Nov 2025

10/10 Excellent

Stephen Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities.
Stayed 10 nights in Nov 2025

8/10 Good

Sitsabesan, Tsim Sha Tsui

Stayed 7 nights in Nov 2025

10/10 Excellent

Jodie

Stayed 1 night in Nov 2025

10/10 Excellent

Karel

Staff arive
Stayed 2 nights in Nov 2025

10/10 Excellent

Ali

Stayed 4 nights in Nov 2025

10/10 Excellent

Nancy

Traveled with family
Everything
Stayed 2 nights in Nov 2025

10/10 Excellent

Nikki, Venice

Cool resort. Veryb
Stayed 4 nights in Sep 2025

10/10 Excellent

Samantha

Stayed 7 nights in Oct 2025

10/10 Excellent

Fahima Sky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. I was made to feel like royalty. It was very close to shops as well. I just wish the room had a streaming service like Netflix.
Stayed 6 nights in Oct 2025

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
An absolutely spectacular resort and complex - expansive, well maintained gardens with peacocks and local wildlife. Tidy beach, excellent variety in food choices at very reasonable prices. Kids club was extremely friendly and well attended. Highly recommend booking Palace Club access - this was definitely a superior breakfast (the main buffet is huge, well supplied but busy and chaotic feeling) and cocktail hour is delightful. A truely relaxing place to be, and exceptionally friendly staff. Sauna and cold plunge pool was a delightful luxury. Thank you so much, we will definitely return!
Stayed 4 nights in Oct 2025

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, amenities
Lovely staff, amazing food/restaurants and so many facilities! The poolarea and the beach was fantastic. The best breakfast I ever had. The only thing which could have been better is the room, and the aircondition. The room never got colder than 23,5 degreese, even if you put it to 20 degreese.
Stayed 5 nights in Oct 2025

8/10 Good

Rodney Reginald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my wife and I had a great experience. It was memorable and the staff were very accommodating and friendly. They only thing which I would recommend is to freshen up the breakfast menu. At times it was the same breakfast options, By day three we weren't looking forward to it anymore but the quality of the food was great.
Stayed 7 nights in Oct 2025

10/10 Excellent

BYEONG MO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, and it was clear right away that this was a luxurious hotel with a rich history. The staff were very friendly and welcoming. I highly recommend staying here, especially for families. The garden, in particular, was absolutely beautiful!
Stayed 4 nights in Aug 2025

2/10 Terrible

ryan Francis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Minus the rude check in agent the entire building was worth 100 stars of kindness
Stayed 7 nights in Oct 2025

8/10 Good

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ras
Stayed 3 nights in Oct 2025

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel maintaining the balinese style while updating the service to the modern times, with great facilities, great staff, very clean rooms, nicely appointed, direct access to the beach, multiple pools, diverse restaurants , bar and entertainment. Above everything, the management team was great in organizing everything so we could have an amazing experience! Thank you!
Stayed 10 nights in Oct 2025

4/10 Poor

Aleksei

Traveled with family
This wasn't the first time we stayed at this hotel but most likely the last. It all started when we arrived at hotel at 2:30pm 30min before the official check-in time (3pm). We booked 2 rooms but only 1 was ready and we were given the key for that 1 room at 14:50 and was told by check-in lady that the second room will be finished soon and that the key will be delivered to the room that we check-in. After 1h I receive the email that come and get the key from reception, I rang the front desk and then they brought me the key to second room but 2h later we found out that the air-conditioning wasn't working in the room and hotel stuff came to fix it. Service of the hotel restaurant stuff was very bad, people working at the hotel restaurants preferred to talk between themselves rather then serve people who are actually paying them top money. You can sit in the restaurant but no one would came and take your order for 30min and then the food won't get delivered to the table until 10min sitting on the kitchen table and you can see all that with your own eyes. I saw multiple people complaining about number of different things including what I have just mentioned. Last time we stayed in this hotel in 2018 before they became ACCOR group and everything was excellent but not this time. Food was good including breakfast, hotel became a bit old and runned down as specialy rooms but they still charge top dollar.
Stayed 4 nights in Oct 2025

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bar service was very slow check in was very hot and slow no fans or anything to cool customers down
Stayed 2 nights in Oct 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Rooms need upgrading and taxis at transport desk are more than double than grab. Beach path is great and nice for walks.
Stayed 7 nights in Oct 2025

10/10 Excellent

Matthew Vaughan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

10/10 Excellent

Peter, DALLAS

Stayed 3 nights in Sep 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic! But The water pressure in the bathrooms were a bit soft.
Stayed 4 nights in Sep 2025