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"Great stay! Very clean! Had not been to Norfolk in 10 years and the place has really changed for the better. We can’t wait to go back! " More

By a verified traveler on Tue 01 Oct 2019

Hotel Description

4-star hotel near Norfolk Scope

City center retreat

Your stay at this Downtown hotel places you within 2 miles (3 km) of Norfolk Scope and Sentara Norfolk General Hospital. USS Wisconsin BB-64 and Nauticus National Maritime Center are also within half a mile (1 km).

Renovated in 2017

This smoke-free hotel includes 3 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, laundry service, and valet parking. Relax with a drink at one of the 3 bars/lounges and enjoy the a rooftop terrace.

MP3 docks, WiFi

The 300 guestrooms feature comforts like pillow menus and down comforters, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include WiFi and MP3 docks.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$180* Per night/room Nov 28 - Nov 29

Room, 2 Queen Beds, Partial View, Corner

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, River View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Queen Beds, Non Smoking, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Norfolk The Main ratings based on 11 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Norfolk The Main

Everyone (8) Family (4)
1 out of 5
Beautiful property, however, will never return. There were so many events that I was not forewarned about, that were so loud I was unable to sleep until DJs and music stopped finally at 1:30AM. I stayed on the 10th floor, and was still able to hear the music’s lyrics, and exactly what the DJ was saying because it was so loud.

Posted by on Oct 28, 2019

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5 out of 5

Posted by on Oct 23, 2019

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5 out of 5
Great stay! Very clean! Had not been to Norfolk in 10 years and the place has really changed for the better. We can’t wait to go back!

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 21, 2019 by Front Desk

Thank you for your 5 star rating.

2 out of 5
Terrible. All you hear is the rooftop bar (5th floor) noise from the room we stayed at. By the way floor 10 that is actually 6th. BEWARE: if you pay for basic room ($360) they make you pay giving you the worse rooms! it's a punishment. Also, front desk is careless. this hotel has been in decline. the care more about the bars and restaurants than the customers that staying at this hotel.

Posted by on Aug 27, 2019

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5 out of 5

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 11, 2019 by Hotel Management

Thank you!

5 out of 5

Posted by on Mar 13, 2019

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Comment from Hotel Management

Apr 3, 2019 by Hotel Management

Thank you!

5 out of 5
Great location, friendly staff. We had a great view of the water from our room.

Posted by on Feb 15, 2019

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Comment from Hotel Management

Feb 19, 2019 by Hotel Management

Thank you for your review! We look forward to having you as our guest again.

5 out of 5

Extremely nice and fun hotel.

Pros: Great atmosphere!
Cons: I have been to many rooftop parties and should close down a little earlier to accommodate the guest sleeping near the rooftop party.
Location: Lots of things to do with in walking distance.
Overall wonderful trip and the hotel was great. Had one problem, the first room we stayed in was right above the weekend rooftop party #1027.It was very loud,if you are a light sleeper I would recommend you ask to not be near the roof top party area.(I went to the roof top party and had a wonderful time) Just didn't want to also take the party back to my room. LOL I talked with the front the next morning and they moved me to a different room and all was great. I still give this Hotel 5 stars, simply because this hotel puts off a vibe of Fun,Luxurious and the service was excellent. That is hard to find these days. Thanks for a great weekend.

Posted by , from Birmingham on Jul 17, 2018

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Comment from Hotel Management

Jul 19, 2018 by Hotel Management

Thank you for your review of Hilton Norfolk The Main. It is great to hear you enjoyed the atmosphere, service and you time at Grain, our rooftop beer garden. We are so happy to hear our front desk was able to move your room to allow for a better nights sleep and we can't wait for your next visit. Hope to see you soon!

2 out of 5

Beautiful river view. but terrible noise

Pros: The room size and the water view
Cons: Management needs to decide they are a beautiful, first class hotel, or a noisy, raucous, nightclub....clearly trying to be both is not working
We stayed in room 2021 with an amazing river view..... which we got to look at until 3am, since the noise from the 5th floor outdoor bar/club echoed all the way up to our room until long after it's posted closing time of 2am. The management staff are clearly aware of the problem, as are the unsettling number of security personnel stationed throughout the public spaces, but were unable to affect any changes. If you need to book a downtown Norfolk hotel, there are other options with the same beautiful view.

Posted by , from New York on Aug 5, 2017

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Comment from Hotel Management

Aug 16, 2017 by Kurt, Managing Director

Sue, first and foremost, I want to apologize about failing to meet your expectations during your stay with us. We do appreciate your feedback as it helps us to better train our staff and improve our service. We are aware that at times when there are local events or large crowds that some rooms are affected by noise from our rooftop beer garden, Grain. We are working to resolve the issue. I am happy to hear you enjoyed your view from your room. I hope that you will give us the opportunity to serve you again and allow to wow you with an experience that you truly deserve.

4 out of 5

Beautiful new hotel

Pros: Beautiful decor, great location. Very comfortable beds. Inviting public spaces.
Cons: I thought food and drinks were too expensive.
Location: Many waterfront activities are nearby.
This is a beautiful new hotel. The staff is very accommodating, but they are still working out some bugs. This is to be expected at a new property. The price of the room was quite reasonable for such a hotel, but many ad hoc expenses were quite high. I must say this is not a surprise, but we felt nickel and dimed.

Posted by , from Delaware on Jun 13, 2017

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Comment from Hotel Management

Oct 24, 2017 by Hotel Management

Thank you for taking time to post your review. Since your stay, we have adjusted some of our processes and further trained our staff to ensure we provide a perfect 10 experience. We so hope you'll consider us next time you stay in the Norfolk area.

About the Hilton Norfolk The Main

Location 100 East Main Street, Norfolk, VA 23510

Property Features

Hilton Norfolk The Main offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, along with a grocery/convenience store. You can unwind with a drink at one of the 3 bars/lounges. You'll find a 24-hour business center on site. Event space at this hotel measures 42000 square feet (3902 square meters) and includes a conference center. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Hilton Norfolk The Main. Parking is available for a fee. A complete renovation of Hilton Norfolk The Main was completed in 2017. This 4-star Norfolk hotel is smoke free.

  • 300 guestrooms or units
  • 22 levels
  • 3 dining venues
  • 3 bars or lounges
  • 42000 sq ft of conference space
  • 3902 sq m of conference space
  • Built in 2017
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Norfolk Intl. Airport (ORF) (16.9 km / 10.5 mi)
  • Train station: Norfolk Station (1.8 km / 1.1 mi)
  • Metro station: MacArthur Square Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Norfolk The Main offers 300 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. 50-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and fans. A nightly turndown service is provided and housekeeping is offered daily.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:00 AM.

Grain - Onsite rooftop bar. Guests can enjoy alfresco dining (weather permitting).

Saltine - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Varia - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16.00 and USD 21.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 10.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 10.95 (rates may vary)
  • Self parking fee: USD 20 per day
  • Valet parking fee: USD 26 per day (in/out privileges)
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Norfolk Main Hotel
  • Hilton Main Hotel
  • Hilton Norfolk Main
  • Hilton Main
  • Hilton Norfolk The Main Hotel
  • Hilton Norfolk The Main Norfolk
  • Hilton Norfolk The Main Hotel Norfolk

You should know

  • Pool access available from 6 AM to 10 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.