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"Upon arrival we checked in and went up to our room. The door to our room had a chunk taken out of it, we walked in and the paint was chipping, one of ... " More

By a verified traveler on Mon 20 Mar 2023

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Hotel Description

Hotel near Thames Street in Middletown

In Middletown

Within 3 miles (5 km) of this Middletown hotel, you'll find Thames Street and Newport Vineyards. Ocean Drive Historic District and Naval War College Museum are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$123* Per night/room Jun 19 - Jun 20

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking

Bed Count 4 Queen Beds Maximum Occupancy 8 Max

Quality Inn & Suites Middletown - Newport ratings based on 30 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quality Inn & Suites Middletown - Newport

Everyone (14) Couples (5) Family (7)
5 out of 5

Posted by on Apr 8, 2023

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3 out of 5
Upon arrival we checked in and went up to our room. The door to our room had a chunk taken out of it, we walked in and the paint was chipping, one of the lights would not stop flickering, and the area around the jacuzzi tub had obvious water damage. There were also exposed pipes and electrical outlets in the jacuzzi area, not safe for our kids to be around. When we were going to sleep, we discovered the toilet was leaking (from the bottom seal?) and the floor was flooded in the bathroom, we used all of the towels to keep the water from spreading. We called down to the front office and told them we just wanted to go to sleep at this point but that it needed to be fixed. The next morning I went to the front desk and asked the woman if she was aware of the water issue and she said - "Let me look, there was a whole list of problems last night" She moved us to another room on another floor. This room was in better shape, but still had concerning stains/water damage around the jacuzzi area and the lights in that area did not work.

Posted by on Mar 20, 2023

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Comment from Hotel Management

Mar 22, 2023 by General Manager

Dear Kristen,Your voice has been heard, and our maintenance team has been made aware of the concerns you had with your room. We apologize for dropping the ball during your visit, and please know that what you have shared is a poor reflection of the standards we adhere to. We know we can do better. That said, our team would be delighted to have you join us in the future for a stay that is nothing short of stellar. Safe travels, and we hope to see you again soon. Sincerely,Scott RossGeneral Manager

5 out of 5

Posted by on Jan 1, 2023

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4 out of 5
We came for the pool, and location. Grandkids had a great time.

Posted by on Dec 13, 2022

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Comment from Hotel Management

Dec 15, 2022 by General Manager

Dear Janet,It's terrific that our outstanding location and refreshing pool helped to enhance your stay! The next time you are in the area, it would be our pleasure to host you again at Quality Inn & Suites Middletown - Newport!Sincerely,Scott RossGeneral Manager

5 out of 5
The only issue I had which I have never had before was the noise level trying to sleep. It was very loud with the room next door, but other than that it was great. Thank you.

Posted by on Dec 4, 2022

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Comment from Hotel Management

Dec 5, 2022 by General Manager

Dear Tracy,Thank you for choosing Quality Inn & Suites Middletown - Newport; we're excited you had a great time! In the future, please share any noise concerns with us while you're still here so we can address them at that time and return you to a comfortable stay. Happy travels, and we hope to see you again soon!Sincerely,Scott RossGeneral Manager

5 out of 5
Very Clean- Nice Beds- Good Breakfast

Posted by , from Stafford Springs on Nov 8, 2022

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Comment from Hotel Management

Nov 9, 2022 by General Manager

Dear Mark,If clean, comfortable accommodations and a delicious breakfast to start your day is what you are looking for while in Middletown, look no further! Thank you for highlighting what made your stay excellent, and we appreciate you sharing your experience. During your future visit, we hope to see you at Quality Inn & Suites Middletown - Newport again.Sincerely,Scott RossGeneral Manager

1 out of 5
Room had window locks broken off, would slide completely open (fall risk). Sat on bed and it flipped over on me. All furniture was filthy and falling apart. Fridge was missing all shelves. Bathroom was dangerously set up. Broken outlets. Horrible lighting. Furniture from online photos missing. Bed placed infront of bathroom door leaving a foot of space to get in and out. Leaky ceiling ( full of water spots)

Posted by on Sep 28, 2022

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Comment from Hotel Management

Sep 28, 2022 by General Manager

Dear Brian,Thank you for reaching out and sharing your thoughts, though we're saddened to learn you didn't have the exceptional visit we strive to uphold. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, the respective teams will address your concerns as we constantly improve in the areas that matter most to our guests. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.Sincerely,Scott RossGeneral Manager

5 out of 5
Price was right

Posted by on Aug 1, 2022

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Comment from Hotel Management

Aug 3, 2022 by General Manager

Dear Christine, Thank you for your kind compliments on our affordable rates, as well as your stellar review! It was a pleasure hosting you at Quality Inn & Suites Middletown - Newport, and we hope that you will come back to see us again soon! Sincerely, Scott Ross General Manager

5 out of 5
The facility was clean and staff very friendly we had one problem when our room was overlooked by housekeeping

Posted by on May 13, 2022

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Comment from Hotel Management

May 14, 2022 by General Manager

Dear Sandra, It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Quality Inn & Suites Middletown - Newport! Sincerely, Scott Ross General Manager

5 out of 5
Very efficient and friendly front desk. Beautiful rooms, clean dining and pool area.

Posted by on Apr 12, 2022

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Comment from Hotel Management

Apr 14, 2022 by General Manager

Dear Gregory, Thank you for taking the time to let us know about your visit to Quality Inn & Suites Middletown - Newport. It is fantastic to see that you liked our friendly, helpful guest service and were able to spend some time enjoying the pool. We look forward to welcoming you back in the future. Sincerely, Scott Ross General Manager

About the Quality Inn & Suites Middletown - Newport

Location 936 W Main Road, Middletown, RI 02842

Property Features

Quality Inn & Suites Middletown - Newport offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly Quality Inn & Suites Middletown - Newport also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This Middletown hotel is smoke free.

  • 115 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Quality Inn & Suites Middletown - Newport offers 115 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Middletown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay
  • Service fee: USD 5.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn Middletown
  • Quality Middletown
  • Quality Inn Middletown Newport
  • Quality Inn Newport
  • Quality Middletown Newport
  • Quality Inn & Suites Middletown - Newport Hotel
  • Quality Inn & Suites Middletown - Newport Middletown
  • Quality Inn & Suites Middletown - Newport Hotel Middletown

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.