6/10 Okay
Paul
Traveled with family
Dec 29, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We were moved to a different hotel (Rivers Hotel)with 1 days notice,then upon arrival we were told that the front door was to be locked over night from 12pm to 6 am. This ment 2 of the 3 fire exits were not usable and on top of that on 2 mornings I had to call to get someone to unlock the door (both times between 7.30 and 8.00 AM) for the first 2 days the restaurant was not open for breakfast.
The next issue was the Manager who had a very thick accent and did nothing but moan about his workload and made it quite obvious he didn't appreciate being woken up to let people in or out the other person working the front desk was the polar opposite.
Next on a 4 night stay i would have expected the rooms to be made up at least every other day and coffee/tea replenished but this was not the case.
The rooms were clean as was the rest of the hotel, but all the floors were noisey the automatic lights didn't always work and kept clicking, also the lift was out of order the whole stay and as my partner has mobility issues this did not help being on the second floor.
the final thing was the restuarant staf were throwing stale bread off of the decking area for the birds on the river but did not take into account the fact that in the evening the rats were coming to pick up the scraps that were left.
As this hotel is owned by the same people as the Hotel express it will make me very wary about booking either in the future.
Paul
Stayed 4 nights in Dec 2025
