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4.0 out of 5

"the toilet was not working in room 268 " More

By a verified traveler on Mon 07 Mar 2022

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Hotel Description

3-star hotel near Ice Time Sports Complex

Near the airport

A stay at this hotel places you within half a mile (1 km) of Ice Time Sports Complex and 3 miles (5 km) of Orange County Choppers. National Purple Heart Hall of Honor and Motorcyclepedia Museum are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy free perks like daily breakfast and free self parking.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$103* Per night/room Jul 17 - Jul 18

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Crossroads Hotel - Newburgh, Ascend Hotel Collection ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Crossroads Hotel - Newburgh, Ascend Hotel Collection

Everyone (3) Family (1)
2 out of 5
didnt feel safe, room not clean, had a smell, and towels were not fresh

Posted by on Apr 12, 2022

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Comment from Hotel Management

Apr 15, 2022 by Crossroads Hotel NB, Ny

Hey Lynda, Thank you for your review. I see that you weren't able to enjoy your stay. I'm sorry to hear that. Our front desk is available to our guests 24/7. If you had any issues regarding a room you had, we would've been able to accommodate you better and handled any maintenance or housekeeping issues at your time of stay. As for security purposes, we have security systems that surround our hotel lobby and corridors, along with the entrance to our hotel. If you ever plan on returning, please know that our dedicated staff is available to assist you. Thank you for staying with us and we hope to see you soon!

5 out of 5
the toilet was not working in room 268

Posted by on Mar 7, 2022

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Comment from Hotel Management

Mar 7, 2022 by Crossroads Hotel NB, Ny

Hey Stephen, Thank you for your review. I see you had some maintenance issues. Here, at The Crossroads Hotel, our Front Desk staff is always available 24/7 for assistance. With given attention to this issue during your stay, our staff would have been able to better accommodate you. We never mind taking an extra step to make sure our guests are satisfied with their stay. I hope you continue to have a better day and hope to see you in the near future. Thank you for staying with us!

4 out of 5

Posted by on Aug 31, 2020

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Comment from Hotel Management

Sep 12, 2020 by Shont'e

Thanks so much for your Review we look forward to seeing u again.

5 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 20, 2019 by Brandine

Thank you so very kindly for your positive feedback. It warms our heart to know that you enjoyed your stay here with us in Newburgh! We thank you for choosing Four Points by Sheraton! We hope to see you again! Happy Holidays!

About the The Crossroads Hotel - Newburgh, Ascend Hotel Collection

Location 5 Lakeside Rd, Newburgh, NY 12550

Property Features

The Crossroads Hotel - Newburgh, Ascend Hotel Collection offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly The Crossroads Hotel - Newburgh, Ascend Hotel Collection also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available on request). Self parking is free.

  • 1 building
  • 124 guestrooms or units
  • 3 levels
  • Built in 2015
  • Breakfast available (free)
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

The Crossroads Hotel - Newburgh, Ascend Hotel Collection offers 124 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. 49-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly.

  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (weekly)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free breakfast daily.

Lakeside Bar and Grill - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

The Crossroads Hotel - Newburgh, Ascend Hotel Collection offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • UnionPay
  • Comprehensive recycling policy
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel Newburgh
  • Four Points Sheraton Newburgh Stewart Airport Hotel
  • Four Points Sheraton Stewart Airport Hotel
  • Four Points Sheraton Newburgh Stewart Airport
  • Four Points Sheraton Stewart Airport
  • Four Points by Sheraton Newburgh Stewart Airport
  • The Crossroads Hotel - Newburgh, Ascend Hotel Collection Hotel

You should know

  • Pool access available from 8 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.