8/10 Good
Tashawnya D., San Antonio
May 3, 2023
Liked: Cleanliness
First Night sucked!!
The property itself is just as described. It was clean and we really appreciated that. The cleaning staff was great!! They were kind enough to give us one more day of coffee supplies. We loved how everything was wrapped. Such as the towels and the kitchenette supplies. It was also great that we had internet and TV.
What we did not appreciate was that on the first night another guest that was 4 units away was having a party till after 2 a.m. Not only did they have a party but the music was so loud that we could make out every word of the songs. AND they were smoking so much pot that we had it coming under our door.
My husband went to the unit 308 and knocked on the door with a normal knock. They did not answer so he knocked louder. They again louder. A young woman came to the door and he asked them to keep it down. She said sure and then went on to berate him for the loud knocks and called him very ugly words. When he opened the door an actual cloud of smoke came out and engulfed him. When the smoke cleared he noticed that there were 6 or 7 underaged children in the room with what seemed to be the only adult that opened the door.
We called all the numbers we had. We texted the numbers we had and heard nothing back. Due to this we will be seeking reparations. We are also Vrbo hosts and know that if this happened at one of our properties, we would do anything we could to try and make up for the inconvenience.
Thank you in advance for your attention.
Tashawnya D.
Stayed 2 nights in Apr 2023