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"The check in was suppose to be 3 pm but our room wasn’t ready for another hour. " More

By a verified traveler on Sun 08 Mar 2020

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Hotel Description

Enjoy the indoor pool at this 3-star North Haven hotel

In North Haven

You'll be within 3 miles (5 km) of Quinnipiac River State Park and 6 miles (10 km) of Sleeping Giant State Park with a stay here. Toyota Presents Oakdale Theatre and Choate Rosemary Hall are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$112* Per night/room Dec 23 - Dec 24

Suite, 1 King Bed, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus North Haven Hotel ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus North Haven Hotel

Everyone (9) Couples (1) Family (4)
2 out of 5
Seems to be a Party Hotel...!st night Police had to be called 2nd night numerous complaints about noise, slamming doors, smoking etc.... Not a good family atmosphere at all !!!! Probably will never stay here again. I believe they were told to leave both nights. !st night,they refused, thats why police were called by staff.

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 12, 2022 by Edward Z./Front Office Manager

We have absolutely ZERO tolerance for smoking and partying. If the guest is out of line we do not take matters in our own hands when the guest seems to be intoxicated and call the law enforcement. I am sorry for the noise but we make all effort to keep it in check.

3 out of 5

Posted by on Apr 10, 2022

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5 out of 5

Posted by on Nov 27, 2021

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5 out of 5

Posted by on Oct 19, 2021

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4 out of 5
The check in was suppose to be 3 pm but our room wasn’t ready for another hour.

Posted by on Mar 8, 2020

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5 out of 5

Posted by on Oct 30, 2019

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Comment from Hotel Management

Nov 13, 2019 by Michelle Murray

Thanks for rating our hotel! We hope to see you again.

5 out of 5
I luke everything, clean and excellent customer service !!!

Posted by on Oct 29, 2019

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Comment from Hotel Management

Nov 21, 2019 by Michelle Murray

Thank you so much for the review! We are so happy to hear you enjoyed it.

5 out of 5
I liked on the first floor having sliders to walk outside. The pool hours were great! The breakfast was also.

Posted by on Jul 20, 2019

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Comment from Hotel Management

Aug 14, 2019 by Michelle Murray

Thanks so much for the wonderful review. We are so pleased you enjoyed our hotel and look forward to seeing you again!

3 out of 5
The staff were all very nice and helpful. The hotel room was clean but very basic. The hallway smelled horrible however which was bothersome. For the price we paid, the amenities should be better.

Posted by on May 23, 2019

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Comment from Hotel Management

Jun 5, 2019 by Michelle Murray

Thank you for taking the time to write a review. We appreciate your feedback and will share with our staff to ensure these issues do not happen again.

3 out of 5
I wish i could give this place 5 stars because the staff was wonderful from the check in/checkout to the restaurant staff. They were phenomenal. Also the breakfast was delicious!! Not your typical hotel buffet that has fake food, the eggs and potatoes were delish, we all agreed. The room was just run down and nor the cleanest.we were in non smoking and the hallway smelled like smoke and so did the pillows i slept on. The bed was super comfortable. The pool are also looked run down and dirty. Not the worst place but a bit overpriced

Posted by on Jan 2, 2019

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Comment from Hotel Management

Jan 16, 2019 by Michelle Murray

Thank you for your feedback. We are pleased to hear that all of our staff made sure to accommodate your needs. We will pass this information along to our department managers to ensure these issues are fixed for all future guests. See you the next time you're in town!

About the Best Western Plus North Haven Hotel

Location 201 Washington Avenue, North Haven, CT 06473

Property Features

Best Western Plus North Haven Hotel offers its guests an indoor pool and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is available daily. Event space at this hotel measures 8200 square feet (762 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Best Western Plus North Haven Hotel. Self parking is free. This 3-star North Haven hotel is smoke free.

  • 1 building
  • 143 guestrooms or units
  • 2 levels
  • 8200 sq ft of conference space
  • 762 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Wallingford Station (7.3 km / 4.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus North Haven Hotel offers 143 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include change of towels.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Change of towels (on request)

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 79 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western North Haven
  • Best Western Plus North Haven
  • Best Western Plus North Haven Hotel
  • Hotel North Haven
  • North Haven Best Western
  • North Haven Hotel
  • Holiday Inn North Haven Hotel North Haven
  • North Haven Holiday Inn
  • Holiday Inn North Haven Hotel
  • Best Plus Haven Hotel Haven
  • Best Western Plus North Haven Hotel Hotel
  • Best Western Plus North Haven Hotel North Haven
  • Best Western Plus North Haven Hotel Hotel North Haven

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.