"Maid Staff friendly. Building conditions were scary. The floor in our 3rd floor room was spongy and I was actually afraid I would fall through the flo ... " More
In New Braunfels
You'll find Comal River and Schlitterbahn New Braunfels Waterpark within 3 miles (5 km) of this New Braunfels hotel. New Braunfels MarketPlace and New Braunfels Conservation Society are also within half a mile (1 km).
Free perks
This hotel doesn't skimp on freebies - guests receive free full breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. There's a seasonal outdoor pool on site, and laundry facilities and free newspapers are also offered.
Apr 29, 2023 by M
Dear Shay,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better.
Sep 28, 2022 by Management Team
Dear Deanne,Thank you for choosing to do business with us. We really appreciate your post-stay review and going forward, we will consider it to enhance our hospitality services. We have noted your concerns regarding the cleanliness of our property. Please be advised that we are striving to adopt the best hygiene standards possible, and keeping your feedback in mind, we will adopt a more stringent approach from hereon. Our entire hotel staff regrets the inconvenience you faced. However, we will make sure a similar situation does not occur in the future. On that note, we hope you will give us another chance to host you better. Regards,
Sep 7, 2022 by M
Dear Erin,We were very disappointed to read about your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review that you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Sincerely,Management Team
May 6, 2022 by M
Dear Ashley, Firstly, please accept our sincere apologies for the hassle you had to go through during your time at our property. We are extremely gutted to know that your recent stay was just not up to the mark. What you experienced is inarguably unpleasant, and we can only assure you that every bit of your concerns will be diligently investigated. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest experiences what you did. Everyone regrets the inconvenience, but we really hope you will give us another opportunity to undo your unpleasant experience. Our hotel staff will go above and beyond to ensure your future stays are completely up to the mark. Sincerely, Management Team
Feb 14, 2020 by JG
Thank you for your feedback
Feb 14, 2020 by JG
Thank you for your feedback
Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served daily. A seasonal outdoor pool, barbecue grills, and complimentary newspapers in the lobby are also featured at the business-friendly Microtel Inn & Suites by Wyndham New Braunfels. Self parking is free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Free self parking
Microtel Inn & Suites by Wyndham New Braunfels offers 65 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.
Recreational amenities at the hotel include a seasonal outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.