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 New Braunfels •1 Room
 New Braunfels • 1 Room
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Microtel Inn & Suites by Wyndham New Braunfels

2-star property
1175 N Business Ih 35, New Braunfels, TX 1-855-201-7819
2.7 out of 5
See all 19 travelocity Reviews

"Maid Staff friendly. Building conditions were scary. The floor in our 3rd floor room was spongy and I was actually afraid I would fall through the flo ... " More

By a verified traveler on Fri 28 Apr 2023

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Hotel Description

Hotel near Comal River in New Braunfels

In New Braunfels

You'll find Comal River and Schlitterbahn New Braunfels Waterpark within 3 miles (5 km) of this New Braunfels hotel. New Braunfels MarketPlace and New Braunfels Conservation Society are also within half a mile (1 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free full breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. There's a seasonal outdoor pool on site, and laundry facilities and free newspapers are also offered.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$76* Per night/room May 29 - May 30

Room, 2 Queen Beds, Accessible, Non Smoking (Tub with Grab Bars)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Microtel Inn & Suites by Wyndham New Braunfels ratings based on 19 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Microtel Inn & Suites by Wyndham New Braunfels

Everyone (7) Couples (1) Family (9)
3 out of 5
Maid Staff friendly. Building conditions were scary. The floor in our 3rd floor room was spongy and I was actually afraid I would fall through the floor. I didn’t go near the air conditioner for this reason. We ended our trip a day early checked out, taking the loss of payment. I will not stay here again.

Posted by on Apr 28, 2023

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Comment from Hotel Management

Apr 29, 2023 by M

Dear Shay,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better.

4 out of 5
Room was ok. I knew it wasn’t 5 star because of the price. Beds were hard but they always are for me at motels. Staff was very helpful. Kids loved the waffles for breakfast. I’d stay there again.

Posted by on Sep 28, 2022

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Comment from Hotel Management

Sep 28, 2022 by Management Team

Dear Deanne,Thank you for choosing to do business with us. We really appreciate your post-stay review and going forward, we will consider it to enhance our hospitality services. We have noted your concerns regarding the cleanliness of our property. Please be advised that we are striving to adopt the best hygiene standards possible, and keeping your feedback in mind, we will adopt a more stringent approach from hereon. Our entire hotel staff regrets the inconvenience you faced. However, we will make sure a similar situation does not occur in the future. On that note, we hope you will give us another chance to host you better. Regards,

2 out of 5
It's a classic case of getting what you pay for, but I did expect the previous occupants' dirty towels to have been removed from the bathroom and not to have to go to the front desk to get a remote for the television.

Posted by on Sep 3, 2022

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Comment from Hotel Management

Sep 7, 2022 by M

Dear Erin,We were very disappointed to read about your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review that you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Sincerely,Management Team

1 out of 5

Posted by on Aug 12, 2022

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1 out of 5
There is absolutely nothing about this property that was enjoyable. We found the biggest cockroach I've ever seen right outside our hotel door, another dead one by our window. When taken to manager, they refused refund saying because I didn't book direct they could not refund me. And was told us this is the first time they've had any issues. They said they can change our room, but needless to say we didn't sleep, let alone attempt to eat anything from there. When moved to the other room, towels were dirty, sink was clogged. And when coming back from spending as many hours as we could outside our hotel room, we witnessed an altercation where the management we're trying to charge an elderly man first for 3 extra nights, and then when he corrected them they tried to charge him for his service dog. Hotel is just as disgusting as the management and I would definitely never stay there again. I hope other people won't either!

Posted by on Mar 31, 2022

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Comment from Hotel Management

May 6, 2022 by M

Dear Ashley, Firstly, please accept our sincere apologies for the hassle you had to go through during your time at our property. We are extremely gutted to know that your recent stay was just not up to the mark. What you experienced is inarguably unpleasant, and we can only assure you that every bit of your concerns will be diligently investigated. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest experiences what you did. Everyone regrets the inconvenience, but we really hope you will give us another opportunity to undo your unpleasant experience. Our hotel staff will go above and beyond to ensure your future stays are completely up to the mark. Sincerely, Management Team

2 out of 5

Posted by , from Georgetown on Nov 12, 2021

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2 out of 5
The water pressure in the shower was low. There was a dead bug stuck in the electrical cord for the TV. The sheets had holes in them.

Posted by on Oct 21, 2021

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1 out of 5
I paid for two rooms and the photos online are absolutely not what you get when you arrive. When I entered my room, my best friend hadn’t arrived yet to enter her own room, my room smelled there were stains on the carpet and on the walls carpet was torn in some places the paint was atrocious the mini fridge was extremely old and very worn I am mediately went back out and said that I was not staying there Mr. Patel said he would refund my money and hopefully that is the case and it returns on my card within the next couple of days however I was charged three times so I don’t even know if that’s going to be accurate. I spoke with him again before I left new Braunfels and he assured me I would not be charged so hopefully all three of those amounts go back to my credit card

Posted by on Oct 10, 2021

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3 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 14, 2020 by JG

Thank you for your feedback

1 out of 5
Beware don’t let the pictures fool you. The surrounding appeared unsafe because it gave me a since it was more like a place people were living there not hoteling. What has really driven me to write this review was a man sitting comfortable outside on the bench by the front door smoking attempted to engagement me in conversation as I passed about the way I was dressed more specifically asking me how I could walk in my high heels. I did checkin but my guess with me refused. I did check out about 1 hour after I checked in to seek more comfortable and secure hotel accommodations.

Posted by on Jan 28, 2020

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Comment from Hotel Management

Feb 14, 2020 by JG

Thank you for your feedback

About the Microtel Inn & Suites by Wyndham New Braunfels

Location 1175 N Business Ih 35, New Braunfels, TX 78130

Property Features

Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served daily. A seasonal outdoor pool, barbecue grills, and complimentary newspapers in the lobby are also featured at the business-friendly Microtel Inn & Suites by Wyndham New Braunfels. Self parking is free.

  • 1 building
  • 65 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Microtel Inn & Suites by Wyndham New Braunfels offers 65 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Microtel Inn Wyndham Hotel New Braunfels
  • Microtel Inn Wyndham New Braunfels
  • Wyndham New Braunfels
  • Microtel Inn Wyndham New Braunfels Hotel
  • Microtel Inn Suites by Wyndham New Braunfels
  • Microtel Wyndham Braunfels
  • Microtel Inn & Suites by Wyndham New Braunfels Hotel
  • Microtel Inn & Suites by Wyndham New Braunfels New Braunfels

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8 AM to 10 PM.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.