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4.3 out of 5

"It was a beautiful hotel, great staff! The only other thing it needed was a bar😊other then that it was perfect! " More

By a verified traveler on Mon 02 Mar 2020

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Hotel Description

New Albany guestrooms with free WiFi

In New Albany

Within 9 miles (15 km) of this hotel, you'll find Creekside Gahanna and Gahanna Municipal Golf Course. Airport Golf Course is within 9 miles (15 km) and Lynd Fruit Farm is within 12 miles (20 km).

Renovated in 2016

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free perks include full breakfast, free self parking, and an area shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 114 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include free local calls, hair dryers, and laptop-compatible safes.

King Room, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max
$101* Per night/room Oct 31 - Nov 1

King, Studio, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

King, Studio, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King Room, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 4 Max

King Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hampton Inn & Suites New Albany Columbus ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hampton Inn & Suites New Albany Columbus

Everyone (10) Couples (1) Family (3)
2 out of 5
You have to ASK to have your room cleaned. I was not told that upon check in so I came back to a dirty room with my trash still there. When I told the lady in the morning she offered no apologies. Instead she said it is their policy to only clean if asked. For what I paid I expect a clean room.

Posted by on Oct 12, 2021

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Comment from Hotel Management

Oct 13, 2021 by General Manager

Thank you for your recent stay with us and for taking the time to evaluate your visit. I do apologize that you weren't happy with the changes Hilton has implemented since Covid. We are operating with an abundance of caution to try and ensure an enjoyable and safe experience for both our guests and team members. We do our best to let everyone know at check in as well as placing an insert in your key packet and notice at the desk. We hope to see you again if you find yourself in our area!

5 out of 5

Posted by on Jun 14, 2021

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5 out of 5

Posted by on Dec 29, 2020

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5 out of 5
It was a beautiful hotel, great staff! The only other thing it needed was a bar😊other then that it was perfect!

Posted by on Mar 2, 2020

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5 out of 5

Posted by on Nov 23, 2019

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4 out of 5

Posted by on Nov 17, 2019

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5 out of 5

Posted by on Sep 22, 2019

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5 out of 5

Posted by on Sep 15, 2019

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5 out of 5
Staff very friendly and helpful. Easy check in and out. Clean room and comfortable.

Posted by on Sep 9, 2019

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4 out of 5
The carpet in the room was filthy. Needed more than a vacuum. Other than that, it was a nice place to stay.

Posted by on Jul 29, 2019

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About the Hampton Inn & Suites New Albany Columbus

Location 5220 Forest Drive, New Albany, OH 43054

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hampton Inn & Suites New Albany Columbus offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. The business-friendly Hampton Inn & Suites New Albany Columbus also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. A complete renovation of Hampton Inn & Suites New Albany Columbus was completed in 2016. Smoking is allowed in designated areas at this New Albany hotel.

  • 114 guestrooms or units
  • 4 levels
  • Built in 2016
  • Full breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Hampton Inn & Suites New Albany Columbus offers 114 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. This New Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn New Albany Columbus Hotel
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  • Hampton Inn & Suites New Albany Columbus Hotel New Albany

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.