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Fairmont The Norfolk

5.0 star property
Family-friendly 5-star hotel near Sarit Centre

Choose dates to view prices

Photo gallery for Fairmont The Norfolk

Reception
1 bedroom, premium bedding, pillowtop beds, minibar
Bar (on property)
Exterior
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Breakfast available
  • Housekeeping
  • Gym

Explore the area

View in a map
Harry Thuku Road, PO Box 58581, Nairobi, 00200
  • Place, University of Nairobi
    ‪1 min walk‬
  • Place, Kenyatta International Convention Centre
    ‪18 min walk‬
  • Place, Yaya Centre
    ‪5 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Veranda)

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Twin Beds

1 bedroom, premium bedding, pillowtop beds, minibar

Twin Room, 2 Twin Beds

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Room, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Norfolk Signature Suite with King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Norfolk Signature Suite with King Bed

  • 850 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Suite, 1 King Bed

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Junior Suite, 1 King Bed

  • 850 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Queen Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Superior Suite, 1 Queen Bed

  • 797 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds

1 bedroom, premium bedding, pillowtop beds, minibar

Family Room, Multiple Beds

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Family Room

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Family Room

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About the neighborhood

Nairobi

City center retreat .With a stay at this Nairobi Central hotel, you'll be within half a mile (1 km) of University of Nairobi and 2 miles (3 km) of Kenyatta International Convention Centre. Also, Sarit Centre is within 2 miles (3 km) and Yaya Centre is within 6 miles (10 km).

What's nearby

  • University of Nairobi - 1 min walk - 0.0 miles
  • Kenyatta International Convention Centre - 18 min walk - 1.0 mile
  • Sarit Centre - 3 min drive - 1.9 miles
  • Yaya Centre - 5 min drive - 2.5 miles
  • United Nations Office at Nairobi - 8 min drive - 4.6 miles

Getting around

  • Syokimau Station - 24 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 27 min drive

Restaurants

  • ‪Sno-Cream (Kenya House) - ‬7 min walk
  • ‪Safari Terrace - ‬6 min walk
  • ‪Sno Cream - ‬7 min walk
  • ‪Number 7 - ‬6 min walk
  • ‪Debonairs Muindi Mbingu - ‬6 min walk

About this property

Fairmont The Norfolk

Family-friendly 5-star hotel near Sarit Centre
Fairmont The Norfolk offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 2196 square feet (204 square meters) and includes a conference center. A sauna, spa services, and a terrace are also featured at the luxury Fairmont The Norfolk. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Nairobi hotel.

  • 170 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Meeting rooms
  • 2196 sq ft of conference space
  • 204 sq m of conference space
  • Built in 1904
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Fairmont The Norfolk offers 170 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Pembo has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Children's games
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KES 30 for adults and KES 15 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • High-pile carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KES 30 for adults and KES 15 for children
  • Airport shuttle fee: KES 8000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses geothermal energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses geothermal energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Fairmont Norfolk
Fairmont Norfolk Hotel
Fairmont Norfolk Hotel Nairobi
Fairmont Norfolk Nairobi
Norfolk Fairmont
Fairmont Hotel Nairobi
Fairmont Hotel Norfolk
Fairmont The Norfolk Hotel Nairobi
Norfolk Hotel Nairobi
Norfolk Nairobi
Fairmont The Norfolk Hotel
Fairmont The Norfolk Nairobi
Fairmont The Norfolk Hotel Nairobi

Frequently asked questions

How close is Fairmont The Norfolk to the airport?

Fairmont The Norfolk is 4 mi (16-min drive) away from the Nairobi (WIL-Wilson) airport, the closest popular airport to the property.

How much does it cost to stay at Fairmont The Norfolk?

As of Nov 14, 2025, prices found for a 1-night stay for 2 adults at Fairmont The Norfolk on Nov 29, 2025 start from $161.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fairmont The Norfolk have an airport shuttle?

Fairmont The Norfolk offers an airport shuttle 24 hours a day, for a charge of KES 8000 per vehicle, one way.

Does Fairmont The Norfolk offer free breakfast?

Free breakfast isn’t provided at Fairmont The Norfolk, but buffet breakfast is offered for a fee of KES 30 for adults and KES 15 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Fairmont The Norfolk?

No, there is no casino at this hotel, but Lucky 8 Casino (7-min drive) is nearby.

What time is check-in at Fairmont The Norfolk?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Fairmont The Norfolk?

This hotel offers free self parking and valet parking.

Does Fairmont The Norfolk have a pool?

Fairmont The Norfolk features an outdoor pool.

Does Fairmont The Norfolk have a restaurant?

Fairmont The Norfolk is home to Lord Delamere Terrace, which features international cuisine.

Does Fairmont The Norfolk have a spa?

Pamper yourself with a day at Pembo, where you can enjoy hot stone massages, aromatherapy, and facials.

How close is Fairmont The Norfolk to downtown Nairobi?

Fairmont The Norfolk is 1 mi away from Nairobi.

Fairmont The Norfolk Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 135 out of 197 reviews
Rating 8 - Good. 39 out of 197 reviews
Rating 6 - Okay. 14 out of 197 reviews
Rating 4 - Poor. 5 out of 197 reviews
Rating 2 - Terrible. 4 out of 197 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

freddie

Traveled with group
Liked: Property conditions & facilities, room comfort
Fantastic
Stayed 2 nights in Aug 2025

10/10 Excellent

Phil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay in bustling Nairobi!

The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options! Only complaint was spotty internet, which was very frustrating!
Stayed 2 nights in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful oasis in busy Nairobi!

Superb service, lovely grounds, and very spacious and comfortable room!
Stayed 2 nights in Jun 2025

6/10 Okay

Andrew

Traveled with group
Liked: Cleanliness, property conditions & facilities
Very nice, secure and well presented hotel. Expensive, slow service, and a very inflated view of how good it is.

10/10 Excellent

Nile

Stayed 2 nights in Jul 2025

10/10 Excellent

Mona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here.
Stayed 2 nights in Jul 2025

10/10 Excellent

Salim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt at home here. The staff was genuinely kind and attentive.
Stayed 5 nights in May 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very friendly staff, great food
Stayed 1 night in Apr 2025

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Hadrien

Excellent all round - especially the staff
Stayed 3 nights in Jan 2025

10/10 Excellent

enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are great! Breakfast is great property is beautiful
Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Stayed 2 nights in Nov 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.
Stayed 1 night in Sep 2024

2/10 Terrible

grace, irvine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
recently stayed for two nights at the Fairmont in Canyon, and while most of my stay was pleasant, I encountered an issue on the last day. The hotel provided a very small, single-use toothpaste, which wasn’t enough for the duration of my stay. As I was heading to a safari, I requested a few extra small toothpaste tubes to take with me, but the front desk was unhelpful and questioned why I needed more. They even mentioned that since I was checking out soon, they couldn’t provide any more, even though I still had a few hours left before check-out. Their attitude, including the manager’s, felt dismissive and discriminatory. I’m very disappointed to experience such poor service at a hotel of this caliber.
Stayed 2 nights in Sep 2024

10/10 Excellent

Aldo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel in the middle of Nairobi. Superb, friendly staff, good food, skimpy drinks, and beautifully maintained British colonial furnishings and layout. A refreshing break from the sterile and cold environment of newer hotels. Just teriffic!
Stayed 2 nights in Sep 2024

2/10 Terrible

Paul

Business traveler
Disliked: Staff & service
Refused to reimburse for a cancellation one week in advance. Promised to follow-up and never did. Terrible service.
Stayed 5 nights in Sep 2024

10/10 Excellent

ELIZABETH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and get staff
Stayed 1 night in Aug 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Hotel

Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in downtown Nairobi.
Stayed 1 night in Jun 2024

10/10 Excellent

Fredrik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Nairobi

Best hotel I Nairobi. Service and people are kind and service minded.
Stayed 2 nights in Jun 2024

10/10 Excellent

Beth

Stayed 3 nights in Jun 2024

10/10 Excellent

Marko

Stayed 5 nights in Apr 2024