2/10 Terrible
Anna, Carlton
Traveled with partner
Nov 15, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst Holiday Inn I have ever stayed in. It is very old, with almost every element being worn out, dirty and tattered. The common area near food had a hard to find bathroom that was so dirty I had to wipe off the sensor in the sink to get the water to turn on. The room number was not marked on hallway sign, hard to find. NO INTERIOR HALLWAYS. Exterior (outside) entrance to room feels very exposed and unsafe. Room Lights hard to find to turn on, and bulbs burned out. The room not having an interior hall made the room noisy from highway noise. The safety bar in tub was so loose I could have fallen if I needed to grab the bar. Woman checking me in was curt and almost rude when I asked her how to get luggage cart and access elevator. She seemed annoyed that I didn't know the layout of hotel, which was odd. Rooms in separate building from front desk and common area. I didn't see luggage carts near front of building since they were on side near other building. She was sooo unhelpful. turns out this hotel was more expensive than nicer hotels in Monterey town. I would NOT recommend this facility and I'll never stay here again.
Anna
Stayed 1 night in Nov 2025