4.4 out of 5

"wonderful staff, great food, plenty of activities and entertainment " More

By a verified traveler on Sat 05 Aug 2017

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Hotel Description

A luxury stay in Montego Bay awaits you at Secrets Wild Orchid Montego Bay - Luxury All Inclusive. You'll be 2.6 km (1.6 mi) from Montego Bay Cruise Ship Terminal and 4 km (2.5 mi) from Harbour Street Craft Market. Highlights at this all-inclusive resort include 9 restaurants, 2 outdoor swimming pools, and a full-service spa.

LCD TVs with cable channels are featured in all 350 individually furnished rooms, and you can enjoy free WiFi, balconies, and MP3 docks. Minibars provide refreshments, and 24-hour room service is also available. You'll find nice touches like jetted tubs, bathrobes, and slippers to enhance your stay. Additionally, sitting areas, DVD players, and separate bathtubs and showers are available.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. The buffet restaurant, World Cafe, serves international cuisine and is open for breakfast and lunch. With 2 poolside bars and 8 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sun loungers, and enjoy the onsite nightclub and 24-hour fitness center. 8058 square feet (725 square meters) of event facilities include 9 meeting rooms and conference space, and other business amenities include a business center. Additionally, you'll find a casino, free WiFi in public areas, and an outdoor tennis court. Each morning free full breakfast is offered between 7 AM and 10:30 AM. There's also the convenience of free valet parking.

With a stay at this 5-star Montego Bay resort, you'll be 11.2 km (7 mi) from Rocklands Bird Sanctuary.

Junior Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$504 per night

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Oceanfront Swim out

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Pool Access, Ocean View (Preferred Club Swim-Out)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Secrets Wild Orchid Montego Bay - Luxury All Inclusive ratings based on 40 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0
4 out of 5

Great place to visit

Pros: Location, food, fun
Cons: Room could be more comfortable
Location: Walk to beach; plan tours
wonderful staff, great food, plenty of activities and entertainment

Posted by , from Phila., PA on Aug 5, 2017

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1 out of 5

The worst ever

The worst experience ever and you guys will do nothing to change that or make up for it

Posted by on May 28, 2017

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Comment from Hotel Management

Jun 1, 2017 by Christina

Dear Valued Guest: It is unfortunate to hear that your experience at our resort was not a good one. Our team is usually quite attentive and efficient in handling guests requests but regrettably fell below the usual standard. Guests are always welcome to reach out to the resort with their concerns so that we can review and address them and you may do so should you wish to. Thank you for sharing your feedback with us. Regards, Christina Smith

2 out of 5

All inclusive, I think not!

one would think all inclusive means all inclusive, right? Well my experience was that if you did not have money in your hand, you did not receive service of any kind. I can not believe I spent that amount of money for an unpleasant experience. I was so disappointed. I wish I would have booked this special occasion somewhere else. Additional, by the end of my trip, I was happy to get away from the second hand cigarette smoke. There are no designated smoking areas by the pool, the beach, or the outside entertainment area. People smoking right in front of you at the pool. Unbelievable, it was horrible. Quite honestly, I will never go back to Jamaica, I highly recommend another destination if you want to enjoy yourself.

Posted by on Apr 3, 2017

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3 out of 5

Beautiful spot but has service/food issues

First the pros: The resort is beautifully nestled on a private beach with water that was so blue. The scenery from the beach was that of the gorgeous hillside. It was very tranquil. The hotel itself was surrounded by lush tropical gardens and the lobby had a very modern hip vibe to it. The room had a really nice view of the beach and again the vibe was modern chic. The mattress was my favorite part of the room, it was so comfortable. The pool grounds were beautiful and well maintained. I was very impressed by the bar staff and the reception staff. They were very attentive and friendly to their guests. Cons: The in room service was not great. They did not replenish bottled waters (which you need to drink unless you enjoy being on the toilet) mini bar and floor towelThe bathroom was not cleaned well. We also ordered breakfast in bed and it was 45mins late. Overall the food was just ok. For the amount of money you pay it should be awesome. Also the service was hit or miss. Some people were so friendly and helpful, and some were just down right rude. For example it was about 9:30pm and a group of our party wanted a snack so we went to buffet, it closes at 10p, they would not seat us. We literally had to just walk in, take a plate of food and eat in lobby of the world cafe. The overall cleanliness of hotel was just ok. I have been to all inclusives where it is almost sparkling it's so clean. Conclusion:Overpriced for mediocre food and service but beautiful location and beach.

Posted by , from Ohio on Aug 2, 2016

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4 out of 5

Great experience!

Pros: Clean
Cons: Bath needs heavier curtains or wall for privacy. Elevators were hot. Daily activities not advertised clearly.
This is a great property. We had a small discrepancy with our room reservation, but Camille was gracious enough to handle it for us as well as bless us with an upgrade. She would periodically check in on us to make sure that we were truly happy. The staff kept the property immaculate while we were there. Make sure you get by and see Andre at the bar -- he's talented and can make any drink you would like! The cons were that the elevators were hot and the bathroom did not have a true sheet rock wall (only a shear curtain). The shower door and toilet areas have privacy, but the set up really makes it difficult to get dressed or groom in private. You would definitely need to be comfortable with whomever you room with if you book here.

Posted by on Aug 6, 2015

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5 out of 5

Most Outstanding International Experience EVER!!!

Upon arrival I knew that this was going to be a vacation to remember and Secrets Wild Orchid definitely didn't disappoint me. The staff was there every moment to make sure that my every need and want was taken care of. From the multiple pools to chose from to the multiple beaches to access to the jerk chicken stand along the hotel walkway to the suburb bars and restaurants on the resort, just everything was I mpeccable!!! Thank you to all of the staff for making me feel like I was at a home away from home!!!

Posted by , from Houston, Texas on Jul 2, 2015

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5 out of 5

Love, simply love...

The rooms are extremely comfy and ample space! Room service at no additional service charge, various options for food/ snacks by the pool is good also. I have a real issue with the quality of the liquor available - that is poor but everything else is great! The spa is good but both therapist was a few minutes late but their customer service good.

Posted by , from Cayman Islands on Oct 29, 2013

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5 out of 5

excellent stay

My one week stay in Oct. at the The Wild Orchid was very nice. The resort is well run. The ample staff was always friendly and helpful. The grounds were clean and well maintained, and the room was well serviced. The food and drinks were never a disappointment. 

Posted by , from Lancaster Pa. on Oct 23, 2013

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5 out of 5

Secrets Wild Orchid Resort in Montego Bay.

Very nice resort.  All-inclusive is the way to go.  Lots of activities and a good variety of food to eat.  Beautiful beach area.  Nice place to relax and enjoy yourself.

Posted by , from Los Angeles, CA on Jul 18, 2013

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4 out of 5

food staff cleaniness

Pros: Free breakfast, Quiet
Been around seeing we travel 3 times a year by cruise or to resorts for the last 10 years..We must say this resort is very clean,resturants,grounds,room,beach, poo,l and beach bathrms well attended.The food is was very good well presented and hot..The hotel night life was average for a resort but good..The staff was very friendly and willing to help.We would not hesitate to return or recommend this resort to family or close friends..A must go to in Montego Bay.....ENJOY>>>>

Posted by on Jan 9, 2013

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About the Secrets Wild Orchid Montego Bay - Luxury All Inclusive

Location Lot 59A Freeport, Montego Bay, Saint James

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Property Features

Secrets Wild Orchid Montego Bay - Luxury All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Secrets Wild Orchid Montego Bay - Luxury All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Free self parking and valet parking are available. This 5-star Montego Bay resort is smoke free.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 8 conference rooms
  • 8058 sq ft of conference space
  • 725 sq m of conference space
  • Built in 2010
  • Full breakfast (free)
  • Casino
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (7.5 km / 4.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Secrets Wild Orchid Montego Bay - Luxury All Inclusive offers 350 air-conditioned accommodations with MP3 docking stations and DVD players. Rooms open to balconies. These individually furnished accommodations have separate sitting areas. LCD televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Sitting area
  • Jetted tub
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Guests are served free full breakfast daily from 7 AM to 10:30 AM.

World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Blue Mountain - This theme restaurant specializes in Caribbean cuisine and serves dinner only.

Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only.

Himitsu - This theme restaurant specializes in Asian cuisine and serves lunch only.

Oceana - This restaurant specializes in seafood and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

A private beach and an outdoor tennis court are featured at the resort. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Horse riding/rental on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Golf lessons available nearby

Spa Services

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Secrets Wild Orchid Montego Bay - Luxury All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • 24-hour check-in
  • Minimum guest age is
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Secrets Wild Orchid Luxury
  • Secrets Wild Orchid Luxury All Inclusive
  • Secrets Wild Orchid Montego Bay Luxury
  • Secrets Wild Orchid Montego Bay Luxury All Inclusive
  • Secrets Wild Orchid Montego Bay Luxury All Inclusive Hotel
  • Secrets Wild Orchid Luxury All Inclusive Hotel

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.