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4.1 out of 5

"The property was amazing the people were amazing the staff was amazing everybody was amazing the bartenders were totally amazing " More

By a verified traveler on Tue 24 Sep 2019

Hotel Description

5-star beachfront resort near Dead End Beach

Beachfront retreat

Within 3 miles (5 km) of this resort, you'll find Montego Bay Cruise Ship Terminal and Hip Strip. Also, Sunset Beach Resort Au Natural Beach is within half a mile (1 km) and Montego Bay Marine Park is within 3 miles (5 km).

Luxury amenities

This luxury resort features a private beach, a casino, and a full-service spa. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy the 2 outdoor pools and perks like free buffet breakfast and free WiFi.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 350 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, MP3 docks, and LCD TVs with cable channels.

Breakfast Plan Junior Suite Garden View King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$254* Per night/room Aug 1 - Aug 2

Club Suite 1 King Bed Ocean View Swim-Out

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed, Oceanfront (Preferred Master Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Breakfast Plan Junior Suite Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets St. James Montego Bay Luxury - Optional All Inclusive ratings based on 30 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Secrets St. James Montego Bay Luxury - Optional All Inclusive

Everyone (15) Couples (3) Family (1)
1 out of 5
The staff at this hotel was EXTREMELY rude and dismissive throughout our entire stay! I reached out to your staff to help adjust accommodations but they never answered/returned your calls even after 24hrs. I was able to reach the hotel a day later and verbally confirmed new rooms only to get there and the rooms were NO LONGER AVAILABLE. Also, the food was barely edible. Horrible vacation and experience!

Posted by on Jan 2, 2020

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Comment from Hotel Management

Feb 27, 2020 by jeffery

Dear Guest: Your reviews shows that your experience was not the best and we regret that this was so. The comments that you have made are greatly appreciated as we will use them to make relevant improvements in the areas highlighted. Our team will continue working to improve our overall standards so that our guests are happy and satisfied. I would also appreciate if you could contact me directly before your next visit, as I will personally oversee your reservation´s details and will make sure you experience the service we pride ourselves with. Regards, Jeffery Wallace

5 out of 5
The property was amazing the people were amazing the staff was amazing everybody was amazing the bartenders were totally amazing

Posted by on Sep 24, 2019

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3 out of 5
Beautiful beach, plenty room to walking and running outside the hotel for exercise. Not enough space to walk at the beach.

Posted by on May 12, 2019

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4 out of 5
It was a beautiful place to stay and the people that work there are so fun and friendly.

Posted by on Apr 23, 2019

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Comment from Hotel Management

May 2, 2019 by Jeffery

Dear Guest, It was our pleasure to host you here at Secrets St. James. We are happy you enjoyed your beautiful stay with and the staff was able to enhance your stay by being fun and friendly. Once more thank you for your review and we look forward to another opportunity to host you here at Secrets St. James. Regards, Jeffery Wallace Social Media Co-ordinator

3 out of 5
The hotel as pictured is beautiful however the food at the restaurants were not flavorful and the portions were small. Not forgetting three power outages at night and a mouse I found on my balcony. The elevators can only hold 4 people at a time and are out dated. The “Jamaican” cuisine at Blue Mountain was disappointing and lacked flavor. The cuisine at the French restaurant lacked salt and my dinner was cold. However I did enjoy The jerk chicken man and the Jamaican patties which were daily lunch poolside options. The breakfast options were great and they had three live omelette stations. The resort lacked activities and entertainment throughout the day, as a poolside option. Thankfully I was a preferred club member which gave me exclusive access to Breathless’ resort, I ended up eating breakfast, lunch and dinner at Breathless’ resort, which was absolutely worth every delicious bite.

Posted by on Jan 27, 2019

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3 out of 5
Booked about one week in advance. Arrived at location and was told room wasn’t ready. Was told to go have lunch, room would be ready after. After lunch, was then told there weren’t enough rooms and then they transferred me to a sister property down the street that didn’t have the same amenities. Very disappointed in how this was handled. Luckily the staff and some of the amenities we did have helped.

Posted by on Oct 18, 2018

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5 out of 5
Beautiful facility, excellent staff and food. The bed could have been a little more comfortable and the fridge didn’t keep anything cold. I would absolutely return and highly recommend this resort.

Posted by , from Upstate NY on Oct 13, 2018

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5 out of 5
My wife and I had a wonderful experience at Secrets St. James.

Posted by , from Brooklyn, NY on Sep 17, 2018

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5 out of 5
It was such a beautiful resort and the staff was helpful most of the time. Our only complaint was the not being able to get the room at a comfortable temperature the first 2 days.

Posted by on Feb 19, 2018

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Comment from Hotel Management

Feb 23, 2018 by Toni- Ann

Good Morning! Thank you sharing your feedback! We are happy to note that you had enjoyed your vacation with us and pleased that you were satisfied with our property and team. We are sorry that you had experienced difficulty with our air conditioning unit, we hope this did not negatively impact your vacation. We are extremely grateful to have been made your vacation of choice and we hope to have the pleasure of hosting you again! Warm Regards, Toni- Ann Clark.

4 out of 5

Nice pool area and beach.

Pool drink service was slow and sometimes didn't get your drink. There was a problem with the room key and it took numerous trips to the front desk to get it corrected. We almost missed our shuttle home due to the slow response.Food choices could have been better. Some restaurants were closed for a number of nights.

Posted by , from Wisconsin on Feb 3, 2018

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About the Secrets St. James Montego Bay Luxury - Optional All Inclusive

Location Lot 59A Freeport, Montego Bay, Saint James

Renovations + Closures

This property is closed from March 27 2020 to July 31 2020 (dates subject to change).

All-inclusive Details

All-inclusive room rates at Secrets St. James Montego Bay Luxury - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Airport transfers

  • Food and beverage restrictions apply
  • All available beverages included
  • Minibar (all beverages included)
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included

Property Features

Some rates at Secrets St. James Montego Bay Luxury - Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Secrets St. James Montego Bay Luxury - Optional All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 poolside bars, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This luxury resort also offers a spa tub, a steam room, and a fitness center. Smoking is allowed in designated areas at this 5-star Montego Bay resort.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 8058 sq ft of conference space
  • 749 sq m of conference space
  • Built in 2010
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Secrets St. James Montego Bay Luxury - Optional All Inclusive offers 350 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Seaside Grill - This restaurant serves breakfast, lunch, and dinner.

World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Himitsu - This theme restaurant specializes in Asian cuisine and serves dinner only.

Blue Mountain - This restaurant specializes in Caribbean cuisine and serves dinner only.

El Patio - This theme restaurant specializes in Mexican cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Horse riding/rental on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Secrets Spa by Pevonia has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Secrets St. James Montego Bay Luxury - Optional All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Caters to adults only
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays 24 hours
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Montego Bay St. James
  • Montego Bay St. James Secrets
  • Secrets James Luxury
  • Secrets James Luxury All Inclusive
  • Secrets Montego Bay St. James
  • Secrets St. James Montego Bay Luxury
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive All-inclusive property
  • Secrets St James Inclusive
  • Secrets St. James Montego Bay Luxury All Inclusive Hotel
  • Secrets St. James Luxury All Inclusive Hotel
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive All-inclusive property
  • Hotel Secrets St. James Montego Bay - Luxury – All Inclusive
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St James All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Montego Bay Luxury – All Inclusive
  • Secrets St James All Inclusive
  • Secrets St. James Montego Bay Luxury
  • Secrets St. James Montego Bay Luxury – All Inclusive
  • Secrets St. James Montego Bay Luxury Optional All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Rainforest Alliance Sustainable Tourism Certification
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.