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4.0 out of 5

"On Saturday, 4/20/19 the hotel lost power and I was forced to sleep in complete darkness. There was no communication about how long the power would be ... " More

By a verified traveler on Mon 22 Apr 2019

Hotel Description

Beach aparthotel near Dead End Beach

Walk to the beach

You'll find Dead End Beach and Blue Diamond Shopping Centre within 3 miles (5 km) of this aparthotel. Dump-Up Beach and Events Park and Whitter Village are also within 3 miles (5 km).

Private white sand beach

This aparthotel features 3 beach bars, a poolside bar, and a restaurant. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the outdoor pool and perks like free WiFi and a free airport shuttle.

Free WiFi, comfy beds

The 37 individually decorated apartments offer free WiFi and comfy beds. LCD TVs with cable channels provide entertainment options, and other amenities include furnished balconies and refrigerators. Housekeeping is available on request.

Apartment, 1 Bedroom, Kitchen

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 2 Double Beds, Kitchenette

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Apartment, 2 Bedrooms, Kitchen

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Relax Resort ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Relax Resort

Everyone (3)
3 out of 5
On Saturday, 4/20/19 the hotel lost power and I was forced to sleep in complete darkness. There was no communication about how long the power would be out and it did not return until the next morning. There was no air condition in the rooms and it was very uncomfortable to sleep. The hotel had no back up generator so we were forced to wait until the power returned.

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 23, 2019 by Stacia-Front Desk Agent

Hello Anonymous, I do apologize for the inconvenience that you had to face during the current outage but this was beyond our control as it was entire area that was facing this inconvenience. We do indeed have a generator on the property and we were trying to get it started but we were have some technical difficulties so we were not able to get it running

5 out of 5

The hotels is beautiful

Staff was great,customer service good .....the food love it.I will be making another vist.

Posted by , from Delaware on Feb 28, 2017

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Comment from Hotel Management

Mar 17, 2017 by Stacia-Front Desk Agent

Dear Sam, We do appreciate your feedback because this helps to improve the hotel, I am glad that you have enjoyed your stay and the meals as well I do hope if you do decide to visit Montego Bay again you will take us into consideration to stay.

4 out of 5

Nice hotel

Stayed at the hotel for a week.I enjoyed my stayed. .the staff was lovely they made you feel welcome. ..the grounds was beautiful. ...I like that the hotel had security there at night made you feel safe. .. I will definitely return ....

Posted by , from new York on Mar 24, 2015

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Property Features

Feel the sun on your face and the sand in your toes on the private white sand beach, located just 3.0 kilometers away. You'll be playing in the surf in no time with a free ride on the aparthotel's complimentary beach shuttle. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 3 beach bars, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This beach aparthotel also offers an outdoor pool, a garden, and a terrace. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this Montego Bay aparthotel.

  • 37 guestrooms or units
  • 3 levels
  • 4 buildings
  • 3 bars on the beach
  • 431 sq ft of conference space
  • 40 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Sir Donald Sangster Intl. Airport (MBJ) (1.8 km / 1.1 mi)
  • Property shuttles: Free airport shuttle, beach shuttle, and shopping center shuttle; area shuttle and cruise terminal shuttle

Room Amenities

Relax Resort offers 37 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries and ceiling fans. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 25-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided on request.

  • Private balcony (furnished)
  • Memory foam beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Bathtub or shower
  • Housekeeping (on request)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Safe (surcharge)
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Onsite venue - Overlooking the garden, this restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to security post If you arrive at the property after hours, you'll need to check in at an alternate location: security postTo make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The check-in location differs from the property location. To check in, guests will need to go to security post
Guests arriving after hours will need to go to the following location to check in: security post
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Relax Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Long-term renters welcome

Safety features at this property include window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Long-term renters welcome
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Cash Deposit Required
  • Number of children who can stay free - 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 50.00 per stay
  • Cash Breakage deposit: USD 50.00 per stay
  • Resort fee: USD 10 per person, per stay

The resort fee includes:

  • Phone calls

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: USD 2 per day
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Relax Montego Bay
  • Relax Resort
  • Relax Resort Montego Bay
  • Resort Relax
  • Relax Hotel Montego Bay
  • Relax Resort Aparthotel
  • Relax Resort Montego Bay
  • Relax Resort Aparthotel Montego Bay

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Relax Resort offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.