"Employees were very friendly and supportive. Property has almost everything we need for the vacation. They are pushing too much for becoming their Me ... " More
On the beach
Within a 10-minute walk of the property, you'll find Ocho Rios Craft Park and Ocho Rios Clock Tower. Turtle River Park and Jamaica Beaches are also within half a mile (1 km).
All-inclusive
This all-inclusive property features a nightclub, 4 outdoor pools, and a restaurant. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.
Dec 7, 2022 by Moon Palace Jamaica
Dear Rexesh,We appreciate you taking the time to share your review and to highlight our hard working staff. We appreciate your feedback and we hope to see you soon!Regards
Oct 11, 2022 by Moon Palace Jamaica
Hello Lyudmila,We appreciate you taking the time to shared your review. We are sorry to hear about your no so fulfilling experience and we are sorry that you did not get a chance to inform us about your experience before departure. Please note that we have shared your review with the team and we will use it a a guide to implement improvement to our services.We do hope we can welcome you back to a memorable stay.Best Wishes,
May 5, 2022 by Moon Palace Jamaica
Our Moon Palace Jamaica family appreciates that our resort was selected for this vacation and acknowledge your time expended in completing this review. Our goal is to maximize our efforts in ensuring that our guests leave with the most blissful memories as a result of experiencing the ‘wow’’ effect at the Moon Palace Jamaica. We are deeply saddened that your vacation experience did not live up to expectations and we fell short of fulfilling our commitment to offering you exceptional experiences from arrival to departure. Without hesitation, by all means, possible we aim to satisfy your expectancy and offer you alternatives to alleviate any discomfort you might encounter. Your concerns are duly noted and will be examined and addressed assiduously by our team. We understand that it is our responsibility to guarantee an astonishing vacation experience for you and your family. Our attention will be primarily geared towards rectifying these issues mentioned by you to the best of our capabilities. Warmest regards, Erol Lingo General Manager Moon Palace Jamaica
Apr 14, 2022 by Moon Palace Jamaica
Thank you for leaving us a review. Your Happiness is our number one priority.
Feb 15, 2022 by Moon Palace Jamaica
Thank you for sharing your feedback with us!
Feb 4, 2022 by Moon Palace Jamaica
Hello Jazmin: Thank you for taking the time to share your rating. We are sorry to learn that your expectations were not met but hope to provide you with a better experience should you return. Kind regards.
Aug 18, 2021 by Moon Palace Jamaica
Dear Esteemed Guest: Thank you for sharing your feedback with us; we are happy that you enjoyed our awe-inclusive property. We are however sorry that your expectation concerning the mentioned phone call was not met. We take note of same and will continue to do our best to inform our guests as per standard. Kind regards,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Entertainment
Not included
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Moon Palace Jamaica – All Inclusive for summer fun including 4 outdoor swimming pools, a complimentary children's club, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking and valet parking are available. This 5-star Ocho Rios property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
Guests under 18 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Moon Palace Jamaica – All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
