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"Employees were very friendly and supportive. Property has almost everything we need for the vacation. They are pushing too much for becoming their Me ... " More

By a verified traveler on Tue 06 Dec 2022

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Hotel Description

5-star beachfront property near Dunn's River Falls

On the beach

Within a 10-minute walk of the property, you'll find Ocho Rios Craft Park and Ocho Rios Clock Tower. Turtle River Park and Jamaica Beaches are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a nightclub, 4 outdoor pools, and a restaurant. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Deluxe Ocean View with balcony, Kids & Teens Free + Flex cancellation options

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View, flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Deluxe, Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Resort View, flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max

Walk Out Suite, Kids & Teens Free + Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 4 Max

Moon Palace Jamaica – All Inclusive ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Moon Palace Jamaica – All Inclusive

Everyone (5) Couples (1) Family (5)
4 out of 5
Employees were very friendly and supportive. Property has almost everything we need for the vacation. They are pushing too much for becoming their Member.

Posted by on Dec 6, 2022

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Comment from Hotel Management

Dec 7, 2022 by Moon Palace Jamaica

Dear Rexesh,We appreciate you taking the time to share your review and to highlight our hard working staff. We appreciate your feedback and we hope to see you soon!Regards

1 out of 5
The property is beautiful, clean, and comfortable. The Check-in experience was terrible. when we got room keys, no one explained to us where to go, and instate staff didn't want to let us go until we agree to visit 90 minutes Moon Palace membership. We have a child with us and were tired, but no one cared, they lied to us for about 90 minutes of the presentation and only let us go when we said yes, we will be there. Staff doesn't care about the customer; they care only about the business. We love Jamaica, but not Moon Palace

Posted by on Oct 11, 2022

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Comment from Hotel Management

Oct 11, 2022 by Moon Palace Jamaica

Hello Lyudmila,We appreciate you taking the time to shared your review. We are sorry to hear about your no so fulfilling experience and we are sorry that you did not get a chance to inform us about your experience before departure. Please note that we have shared your review with the team and we will use it a a guide to implement improvement to our services.We do hope we can welcome you back to a memorable stay.Best Wishes,

3 out of 5

Posted by on Jul 25, 2022

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2 out of 5
The hotel grounds are beautiful. The kitchen, dining room, beach and pool staff are fantastic. Housekeeping was mediocre. The “upper level staff” such as front desk and managers were not helpful. The “Family Room” is 2 regular rooms side by side. The pass through doors shared by the connecting rooms is in a narrow hall by the front door and front closet so to access the rooms is not comfortable as you have to wedge yourself in a corner before the connecting door can be opened and having to traverse with an infant in your arms was not ideal. The cleaning staff left behind their cleaning products in the room and calls to the front desk to have them collect it were unanswered. Eventually we hunted down someone in the hallway and returned them. The bathrooms were left without wash rags. The blankets were not neatly folded on the beds after cleaning instead left in a half-rolled heap at the foot of the bed. Water started gushing out of the roof of the elevators on us one morning. It was our first vacation with our newborn and was not as we expected. Won’t be returning to this property.

Posted by on May 5, 2022

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Comment from Hotel Management

May 5, 2022 by Moon Palace Jamaica

Our Moon Palace Jamaica family appreciates that our resort was selected for this vacation and acknowledge your time expended in completing this review. Our goal is to maximize our efforts in ensuring that our guests leave with the most blissful memories as a result of experiencing the ‘wow’’ effect at the Moon Palace Jamaica.  We are deeply saddened that your vacation experience did not live up to expectations and we fell short of fulfilling our commitment to offering you exceptional experiences from arrival to departure. Without hesitation, by all means, possible we aim to satisfy your expectancy and offer you alternatives to alleviate any discomfort you might encounter.  Your concerns are duly noted and will be examined and addressed assiduously by our team. We understand that it is our responsibility to guarantee an astonishing vacation experience for you and your family. Our attention will be primarily geared towards rectifying these issues mentioned by you to the best of our capabilities.  Warmest regards,  Erol Lingo General Manager Moon Palace Jamaica

5 out of 5

Posted by on Apr 14, 2022

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5 out of 5
Marco &Kemar @ the poolside bar service are A1. Shawn the bellman welcomed us with that warm Jamaican hospitality We love this place!!!

Posted by on Apr 13, 2022

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Comment from Hotel Management

Apr 14, 2022 by Moon Palace Jamaica

Thank you for leaving us a review. Your Happiness is our number one priority.

5 out of 5

Posted by on Mar 9, 2022

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5 out of 5
It was great

Posted by , from Centreville on Feb 15, 2022

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Comment from Hotel Management

Feb 15, 2022 by Moon Palace Jamaica

Thank you for sharing your feedback with us!

1 out of 5

Posted by on Sep 20, 2021

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Comment from Hotel Management

Feb 4, 2022 by Moon Palace Jamaica

Hello Jazmin: Thank you for taking the time to share your rating. We are sorry to learn that your expectations were not met but hope to provide you with a better experience should you return. Kind regards.

1 out of 5
what was unique about this property was customer service it was office. we had an emergency and had to call toll free number to change the flight. didn't know toll free was not free in jamaica. left on hold 3 hours with delta. final bill from moon palace was 1300.00 for toll free phone call. when explaining to house staff no one cared. we paid it but will never stay there again.

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 18, 2021 by Moon Palace Jamaica

Dear Esteemed Guest: Thank you for sharing your feedback with us; we are happy that you enjoyed our awe-inclusive property. We are however sorry that your expectation concerning the mentioned phone call was not met. We take note of same and will continue to do our best to inform our guests as per standard. Kind regards,

About the Moon Palace Jamaica – All Inclusive

Location Main Street, Ocho Rios, Saint Ann

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included

Property Features

Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Moon Palace Jamaica – All Inclusive for summer fun including 4 outdoor swimming pools, a complimentary children's club, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking and valet parking are available. This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Toothbrush and toothpaste available

Food & Drink

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Snorkeling nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Kayaking nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Moon Palace Jamaica – All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Security system
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Moon Palace Jamaica Grande All Inclusive Ocho Rios
  • Moon Jamaica Inclusive inclus
  • Moon Palace Jamaica Grande Ocho Rios
  • Moon Palace Jamaica Grande
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  • Hotel Moon Palace Jamaica – All Inclusive
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  • Moon Palace Jamaica – All Inclusive Ocho Rios
  • Moon Palace Jamaica Grande All Inclusive
  • Moon Palace Jamaica
  • Moon Jamaica All Inclusive

You should know

  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.