See all properties

Moon Palace Jamaica – All Inclusive

5.0 star property
5-star beachfront property near Jamaica Beaches

Choose dates to view prices

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, sun loungers, lifeguards on site
Property video
Breakfast, lunch, dinner served; international cuisine, pool views
Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub

Explore the area

View in a map
Main Street, Ocho Rios, Saint Ann
  • Place, Ocho Rios Craft Market
    ‪4 min walk‬
  • Place, Turtle Beach
    ‪7 min walk‬
  • Place, Turtle River Park
    ‪8 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)
  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Honeymoon Suite Ocean View - King Size Bed

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 1728 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • 301 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

8.0 out of 10
Very good
(72 reviews)
  • 301 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Governor Suite Ocean View - King Size Bed

  • 1049 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • 506 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • 501 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(34 reviews)
  • 323 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 301 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

  • 323 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Ocho Rios

On the beach.Within a 10-minute walk of the property, you'll find Jamaica Beaches and Turtle Beach. Ocho Rios Craft Market and Ocho Rios Clock Tower are also within half a mile (1 km).

What's nearby

  • Ocho Rios Craft Market - 4 min walk - 0.3 miles
  • Ocho Rios Clock Tower - 4 min walk - 0.3 miles
  • Turtle Beach - 7 min walk - 0.4 miles
  • Turtle River Park - 8 min walk - 0.5 miles
  • Ocho Rios Fort - 4 min drive - 1.6 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Moon Palace Loud bar - ‬4 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪MOMO @ Moon Palace Jamaica Grande - ‬2 min walk
  • ‪Mongoose Jamaica - ‬1 min walk

About this property

Moon Palace Jamaica – All Inclusive

5-star beachfront property near Jamaica Beaches
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a hot tub. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Moon Palace Jamaica – All Inclusive offers 705 accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Similar properties

16 restaurants, breakfast, lunch, dinner served; international cuisine
Sandals Ochi - ALL INCLUSIVE Couples Only
  • On private beach
  • Pool
  • All inclusive
  • Spa
4.0 out of 5, Very Good, 412 reviews
Sandals Ochi - ALL INCLUSIVE Couples Only

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch smart TV
  • iPod dock

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
Moon Jamaica Inclusive inclus
Moon Palace Jamaica Grande Ocho Rios
Moon Palace Jamaica Grande
Moon Palace Jamaica All Inclusive Ocho Rios
Moon Palace Jamaica Hotel Ocho Rios
Moon Palace Jamaica Ocho Rios
Moon Palace Jamaica Ocho Rios
Hotel Moon Palace Jamaica Ocho Rios
Ocho Rios Moon Palace Jamaica Hotel
Hotel Moon Palace Jamaica
Moon Palace Jamaica All Inclusive
Moon Palace Jamaica Grande All Inclusive
Moon Palace Jamaica Ocho Rios
Moon Palace Jamaica All Inclusive Hotel Ocho Rios
Moon Palace Jamaica All Inclusive Hotel
Moon Palace Jamaica All Inclusive Ocho Rios
Moon Palace Jamaica All Inclusive
Hotel Moon Palace Jamaica – All Inclusive Ocho Rios
Ocho Rios Moon Palace Jamaica – All Inclusive Hotel
Hotel Moon Palace Jamaica – All Inclusive
Moon Palace Jamaica – All Inclusive Ocho Rios
Moon Palace Jamaica Grande All Inclusive
Moon Palace Jamaica
Moon Jamaica All Inclusive
Moon Palace Jamaica All Inclusive All-inclusive property
Moon Palace Jamaica All Inclusive Ocho Rios
Moon Palace Jamaica All Inclusive
Moon Palace Jamaica – All Inclusive Ocho Rios
All-inclusive property Moon Palace Jamaica – All Inclusive
Moon Palace Jamaica – All Inclusive Ocho Rios
Moon Palace Jamaica Grande All Inclusive
Moon Palace Jamaica
Moon Jamaica All Inclusive
Moon Palace Jamaica – All Inclusive All-inclusive property

Frequently asked questions

How close is Moon Palace Jamaica – All Inclusive to the airport?

Moon Palace Jamaica – All Inclusive is 10.2 mi (23-min drive) away from the Ocho Rios (OCJ-Ian Fleming Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Moon Palace Jamaica – All Inclusive?

As of Dec 31, 2025, prices found for a 1-night stay for 2 adults at Moon Palace Jamaica – All Inclusive on Jan 27, 2026 start from $359.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Moon Palace Jamaica – All Inclusive have an airport shuttle?

Moon Palace Jamaica – All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of JMD 10000 per person, roundtrip.

How close is Moon Palace Jamaica – All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Moon Palace Jamaica – All Inclusive offer free breakfast?

Moon Palace Jamaica – All Inclusive does not offer free breakfast.

Is there a casino at Moon Palace Jamaica – All Inclusive?

No, there is no casino at this property.

What time is check-in at Moon Palace Jamaica – All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Moon Palace Jamaica – All Inclusive?

This property offers free self parking and valet parking.

Does Moon Palace Jamaica – All Inclusive have a pool?

Moon Palace Jamaica – All Inclusive features 4 outdoor pools and a children's pool.

Does Moon Palace Jamaica – All Inclusive have a restaurant?

Moon Palace Jamaica – All Inclusive is home to Buccaneers Reef, which features international cuisine and ocean views.

Does Moon Palace Jamaica – All Inclusive have a spa?

Pamper yourself with a day at AWE Spa, where you can enjoy facials, body scrubs, and body wraps.

How close is Moon Palace Jamaica – All Inclusive to downtown Ocho Rios?

Moon Palace Jamaica – All Inclusive is 0.2 mi away from Ocho Rios.

Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 963 out of 1858 reviews
Rating 8 - Good. 404 out of 1858 reviews
Rating 6 - Okay. 259 out of 1858 reviews
Rating 4 - Poor. 105 out of 1858 reviews
Rating 2 - Terrible. 127 out of 1858 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Stayed 3 nights in Nov 2025

10/10 Excellent

Kriston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an all inclusive resort it had everything that I could imagine , hibachi , variety of food , mini bar , activities etc. I do wish more music was played all around the resort, and the room service was a bit quicker overall was a great experience and I will be doing it again with the family
Stayed 2 nights in Sep 2025

10/10 Excellent

Rose M Delice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

8/10 Good

Mascell

Stayed 5 nights in Aug 2025

8/10 Good

Carlton, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was efficient. Good delivery time between the order and delivery
Stayed 2 nights in Sep 2025

10/10 Excellent

Valencia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful.
Stayed 4 nights in Sep 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excelwntb
Stayed 2 nights in Sep 2025

2/10 Terrible

Samantha

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Sep 2025

6/10 Okay

barbara

Stayed 4 nights in Sep 2025

6/10 Okay

Joan

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff at the Moon Palace are the only saving grace a lot of things that were being charged that should’ve been included in an all inclusive package and the wedding department need to be more flexible with their customers and a bit kinder as weddings are a big occasion for the couple. The rooms were cleaned great some days and not even swept at other times. Housekeepers need to realize that 6:30a is not the time to have a laughing chatting conference when the rooms are occupied
Stayed 5 nights in Sep 2025

2/10 Terrible

mykale, MattesonIL

Traveled with family
Disliked: Staff & service, property conditions & facilities
This is by far one the worse vacations I ever experienced! This resort is just money hungry and don’t care about their guest! We went two days without hot water then it shut off completely in the mist of me showering and they didn’t want to accommodate us and move us into a room that had water because they claimed they were all booked up for the weekend but when we did the 90 minute tour to invest in the property, two of the representatives said if we would buying into the property, they would be willing to upgrade my room since the front desk couldn’t do anything about it, and I told them that wasn’t fair to make us invest first in order to get compensated for something that was a hotel issue! Why would I want to invest in this company and I’m having problems on my first visit. I went to public relations everyday they kept giving me the run around about the water getting fixed and a manager being available to help me about a refund! They don’t care about making you feel welcomed and I will neverrrrrrr go to any of their properties again!
Stayed 3 nights in Sep 2025

2/10 Terrible

Winston

Stayed 1 night in Sep 2025

10/10 Excellent

Nicco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome about the property!! Amazing staff and food!!
Stayed 3 nights in Sep 2025

6/10 Okay

Rayon

Liked: Cleanliness, staff & service
Yes
Stayed 2 nights in Sep 2025

10/10 Excellent

GraceAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location food and activities. Customer cervice was excellent. Shan from the lobby bar was exceptional
Water cycling , one of the included activities on site
Swim up bar
Dinner on the beach
Stayed 5 nights in Sep 2025

10/10 Excellent

Linnett

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful experience. The front desk staff was very helpful , they detailed everything that we needed to know, she was so professional. Her Name is yanikee I hope my spelling is correct , she makes me wanted to stay longer. I must return
Stayed 5 nights in Sep 2025

10/10 Excellent

Kenesha, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about Moon Palace. The staff was excellent, they went above and beyond, literally every staff I encountered were so nice. I loved the food and my room was very nice and clean. Would definitely come back here again.
Stayed 3 nights in Sep 2025

10/10 Excellent

safiya

Stayed 4 nights in Sep 2025

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful except I didn’t receive my bag
Stayed 4 nights in Sep 2025

4/10 Poor

Emelissa

Traveled with family
Disliked: Staff & service, amenities
This hotel was advertised as a “5-star” resort, but unfortunately, my family and I did not receive service that reflected that rating. We often felt like we were inconveniencing the staff, especially when requesting basic amenities such as having our mini fridge refilled. The level of hospitality we expected simply wasn’t there. Even more concerning, my family and I felt discriminated against during our stay. It was noticeable that the staff treated guests who resembled them more favorably. For instance, my elderly mother politely asked a kitchen staff member a question and was met with a raised voice instead of a respectful response. Many staff members came across as dismissive, and at times, outright rude—ignoring us when we sought assistance. One particularly disappointing moment occurred when we were heading to the pool and approached some seats. A lifeguard saw us and abruptly told us, in a rude tone, that the chair we were going for was hers. It felt unnecessary and unprofessional. This experience was truly disheartening. Like everyone else, we work hard and simply wanted to enjoy our vacation. While I would return to Jamaica, I would not return to this resort.
Stayed 4 nights in Sep 2025

6/10 Okay

Soraya

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property made several mistakes with dinner reservations twice and did not care in making it right after making us wait for over an hour. Also staff will tell you different things when asked the same questions. Would not recommend this location at all.
Stayed 4 nights in Sep 2025

6/10 Okay

Maythe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach view
Stayed 5 nights in Sep 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much pressure to purchase travel plans, I felt it was more important for them to sell plans than for you to enjoy your vacation. Makes us feel very uncomfortable.
Stayed 3 nights in Sep 2025

10/10 Excellent

Latoya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall my stay was very relaxing and all the staff were so kind,polite and helpful
Stayed 5 nights in Sep 2025

6/10 Okay

Harikesh

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall, we had a average to bad experience during this stay. It seems like such a commercial operation where they are trying to nickel and dime us at every step. When we checked in, they offered us an upgrade to the room for an additional 500$ which we took. They didn' tell us that our original room was ready and this new upgraded room was not and we had to wait for 3 hours with a toddler after traveling for 8 hours, for the room to get ready. At every restaurant the service was so marginal. The servers were literally rolling their eyes for simple requests. They would start off as soon as we sat down, with telling us what was not available in the menu. Which usually would be the most popular/best dish in the menu. SO most of the menu items that were available were like, bagged salad veggies, the frozen to deep fired breaded stuff, fries etc, which we were sick of after day 2. They said we had 750$ of resort credit, but its actually just a way to get you to spend more. You cant actually use that for any of the services until you spend way more than 750$. Even at the gift store, a tote bag is 175$ and you have to pay 15% fee if you use resort credit. Plus the usual marketing strategy of trying to get you to attend a session to sell time shares at promotional breakfast, trying to get you to buy 250$ for future visit at check out. The funniest thing was during checkout they spent 15 mins to figure out if we stole a ceramaic soap dispenser or if there never was one in the room!
Stayed 4 nights in Sep 2025