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Candlewood Suites Downtown, an IHG Hotel

2.5-star property
121 N Royal Street, Mobile, AL 1-855-201-7819

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Hotel Description

Hotel near Mobile Cruise Terminal in Mobile

Mobile Central Business District stay

A stay at this Mobile Central Business District hotel places you steps from Slave Market Site and within a 5-minute walk of Mobile Bay. Mobile Cruise Terminal and Bienville Books are also within half a mile (1 km).

24-hour fitness, terrace

This hotel features a 24-hour gym and a seasonal outdoor pool. Business travelers can take advantage of the free WiFi in public areas. Self parking, laundry facilities, and barbecue grills are also on offer.

Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$132* Per night/room May 1 - May 2

Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Accessible (Communications, Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed (Walk-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Candlewood Suites Downtown, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Candlewood Suites Downtown, an IHG Hotel

Everyone (6) Couples (3) Family (6)
5 out of 5
Staff was very nice and room was clean.

Posted by on Feb 25, 2024

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Comment from Hotel Management

Feb 26, 2024 by General Manager

Dear Jennifer, Thank you for the fantastic rating and the comments about your stay at Candlewood Suites Mobile-Downtown. We are glad you were impressed with our thoughtful hospitality and well-appointed accommodations. We value your remarks and look forward to your next trip to the area. Brucea Yeandle General Manager

3 out of 5
The property was great, but they did not have the room I requested available. Fortunately my mother had reserved a room through you as well and I could swap, in order to better accommodate my 11 year old son so both my husband and I could get sleep.

Posted by on Nov 19, 2023

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Comment from Hotel Management

Nov 20, 2023 by General Manager

Dear Kim, Thank you for choosing our hotel and for taking the time to give us your feedback. We genuinely regret the concern you outlined with your room. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope you will consider us home the next time you are in the area.Brucea YeandleGeneral Manager

4 out of 5
The customers in the room above ran all night long. You could hear everything step they made. I asked guest services to see if everyone was ok. Thaf made the situation worse the stomped even louder.

Posted by on Sep 17, 2023

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Comment from Hotel Management

Sep 18, 2023 by General Manager

Dear Erin, Thank you for staying with us here at Candlewood Suites Mobile-Downtown and for writing a review. We apologize for the disturbance caused by the guests in the room above during your stay. Please know that this does not reflect the level of service we aim to provide, and we are committed to improving our guest experience. Your feedback is invaluable to us, and we will take measures to prevent such disruptions in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay.Brucea Yeandle,General Manager

4 out of 5

Posted by on Apr 23, 2023

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Comment from Hotel Management

May 21, 2023 by Brucea Yeandle General Manager

Dear Valerie, Thank you for taking the time to post a nice rating of Candlewood Suites Mobile-Downtown. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Brucea YeandleGeneral Manager

5 out of 5
The employees were all very accommodating.

Posted by on Apr 23, 2023

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Comment from Hotel Management

Apr 24, 2023 by General Manager

Dear Amanda, Thank you for taking the time to write such a wonderful review! We're so glad you loved Candlewood Suites Downtown-Mobile and that you found our team friendly and helpful. Our team members love taking care of our guests and ensuring they are comfortable and feel at home during their stay, so we will pass your comments along to them. We hope you will stay with us again the next time you are in Mobile. Safe travels.Robert Haury,General Manager

5 out of 5
Great location in a safe area. This property is excellent for an extended stay. The beds were very comfortable.

Posted by on Mar 28, 2023

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Comment from Hotel Management

Mar 29, 2023 by General Manager

Dear Rebecca, Thank you for staying with us and for your terrific review! We enjoyed having you as our guest at Candlewood Suites Downtown-Mobile and we're so glad you enjoyed your visit. Thanks for the nice comments about our convenient location. We hope you will stay with us again the next time you are in Mobile. Robert HauryGeneral Manager

5 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 3, 2020 by General Manager

It was a pleasure having you as our guest at Candlewood Suites Downtown-Mobile. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. Hillary Anaya, General Manager

5 out of 5
Love this place!!! We stay here a lot and have never had any issues. Great hotel and great staff!!

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 22, 2020 by General Manager

We are delighted you came back to see us at Candlewood Suites Mobile-Downtown. We love it when guests enjoy our staff so much they choose to stay with us again. We are happy knowing you do not consider other hotels when visiting the area. We appreciate your loyalty and look forward to serving you whenever your travels bring you to our city. Hillary Anaya, General Manager

4 out of 5

Posted by on Dec 5, 2019

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Comment from Hotel Management

Dec 6, 2019 by General Manager

We are delighted you had a great stay at Candlewood Suites Downtown-Mobile. Thank you for the nice rating, and we look forward to hosting you again soon. Hillary Anaya, General Manager

5 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 11, 2019 by General Manager

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Candlewood Suites Downtown-Mobile. Hillary Anaya, General Manager

About the Candlewood Suites Downtown, an IHG Hotel

Location 121 N Royal Street, Mobile, AL 36602

Property Features

Candlewood Suites Downtown, an IHG Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. Public spaces have free WiFi. A terrace, barbecue grills, and laundry facilities are also featured at the business-friendly Candlewood Suites Downtown, an IHG Hotel. For a fee, parking is available.

  • 81 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Terrace
  • BBQ grill(s)
  • Elevator

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Candlewood Suites Downtown, an IHG Hotel offers 81 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 40-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided weekly.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Property is not currently implementing any guest safety measures
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Smoke detector

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites Downtown
  • Candlewood Suites Downtown Hotel Mobile
  • Candlewood Suites Downtown Mobile

You should know

  • The seasonal pool will open May 01 and close October 31.
  • Pool access available from 10:00 AM to 8:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.