6/10 Okay
Deanna D., Lincoln, Nebraska
Feb 18, 2023
Liked: Cleanliness
Great location, ample space, host could improve though
This home was in a great location: close to national parks, not too far from Miami Beach still, and in a quiet neighborhood. It felt very spacious, even with 7 of us there. Check-in was easy and seamless, and the pool was lovely. Host was flexible when we accidentally booked the wrong date and needed to extend a day.
Unfortunately, the house presented many inconsistencies, like ample pool towels, 2 different hair dryers, over 15 plates, and at least 6 pots on the one hand, but no baking sheets or potholders, only 4 bowels, only one extra trash bag, and just a single roll of toilet paper in each bathroom (for a 10 day stay. We've never not had TP provided at other stays.)
Moreover, the home had a broken window, shower head, mosquito net, and coffee pot (that made a terrible mess leaking coffee all over the home the first time we made coffee).
When we contacted the host about several of these issues, the response was disappointing. Turn around time was slow (once taking 2 days to get back to us, another time taking 4 days, despite us sending 4 different messages about various concerns or questions during that time). We replaced the coffee pot the first morning (after contacting the host about it, because my group NEEDED coffee!! lol) and there was no offer to refund us for it, nor were there even responses to my inquiries about if there were baking pans, trash bags, or TP on the premises or available.
On the whole: a nice place, but a bit disappointing for the price tag.
Deanna D.
Stayed 9 nights in Feb 2023