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Best Western Plus Riviera

2.5-star property
15 El Camino Real, Menlo Park, CA 1-855-201-7819

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2.9 out of 5
See all 8 Travelocity Reviews

"Does face busy street. Price was very good, friendly check in. Renovated room. Great bagged breakfast of granola bar, cereal, almond milk, orange, bot ... " More

By a verified traveler on Fri 14 Aug 2020

Points Of Interest

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Hotel Description

Hotel near Stanford University Medical Center in Menlo Park

In Menlo Park

You'll find Stanford University Medical Center and Stanford University within 2 miles (3 km) of this Menlo Park hotel. Also, Stanford Shopping Center is within half a mile (1 km) and Portola Art Gallery is within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 37 guestrooms offer free WiFi and free wired Internet, as well as TVs. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$97* Per night/room Feb 5 - Feb 6

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Plus Riviera ratings based on 8 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Riviera

Everyone (2) Couples (1) Family (1)
5 out of 5
Does face busy street. Price was very good, friendly check in. Renovated room. Great bagged breakfast of granola bar, cereal, almond milk, orange, bottle of water.

Posted by on Aug 14, 2020

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Comment from Hotel Management

Aug 18, 2020 by Best Western Plus Riviera

Hello, Thank you very much for your kind review, we are glad to hear everything was great during your stay and we hope to see you back soon! Regards,

4 out of 5
Great location next to the shopping center and restaurants. Ample parking and good daily breakfast.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Dan

Thank you for your kind words. We are very fortunate to have such a great location and are happy that you enjoyed your stay. Hope you have a happy new year and hope to see you again soon.

5 out of 5
Great location for access to the Stanford campus. It is a very compact facility but has all the needed amenities and a very pleasant helpful staff.

Posted by on Oct 28, 2019

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Comment from Hotel Management

Nov 10, 2019 by Dan

Hello, Thank you for your response and we are very happy you enjoyed your stay. We are also pleased that you were able to get where you needed to, our location is a big bonus for us, especially for Stanford. Thank you for noticing that we try to provide the amenities of a larger property with the added bonus of easy accessibility, only possible with a smaller establishment. On behalf of the entire staff here, we would like to say thanks for choosing us and we hope to see you again soon. Sincerely, Dan Sanda General Manager Best Western Plus Riviera

5 out of 5
Staff was friendly and very helpful. Location to Stanford Ahopping Center and Stanford Medical Center. Would stay there again for sure !

Posted by on Mar 27, 2019

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1 out of 5

Run away screaming - minimal airconditioning + bath linen issues

Pros: Close restaurants, Free Internet, proximity to stanford hospital
Cons: Noisy, air conditiioning
This Best Western is the closest motel to the Stanford Hospital, four long blocks away. That is also the only good thing about it. Room air conditioning is almost useless. It has value only at night, because of the road noise when evening temperatures drop under 70 degrees F. Road noise is high due to it being immediately on El Camino Real, which is one of the area's busiest streets. It provided us with only one bath washcloth on a Thursday night because it had run out. The staff gave us one large bath towel instead when we complained, and said they were out of anything smaller. Amenities are minimal but that goes with the low-priced room rental. The vending machine is broken. The air conditioning and washcloth issues show how little the owners invest in the place. It deserves to go out of business as soon as possible.

Posted by on Jul 8, 2011

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1 out of 5

No Internet, No curtains

Bright mercury lights keep the building and grounds blazing all night. But, only flimsy, see-through curtains. Windows face 6-lane El Camino Real and hardly block the sound. Internet ethernet cable was dead; staff unable to repair. So, if you are deaf, don't mind a brilliantly illuminated room all night and don't need internet, this is the place for you.

Posted by on Apr 20, 2007

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1 out of 5

No Internet, No curtains

Bright mercury lights keep the building and grounds blazing all night. But, only flimsy, see-through curtains. Windows face 6-lane El Camino Real and hardly block the sound. Internet ethernet cable was dead; staff unable to repair. So, if you are deaf, don't mind a brilliantly illuminated room all night and don't need internet, this is the place for you.

Posted by on Apr 20, 2007

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1 out of 5

Not the place to stay

This hotel was in a good location for our travel plans, however when we arrived we discovered that our room had some broken tiles on the floor in the bathroom, the floor in the bathroom and bedroom were filthy. The bottoms of our feet were dirty from the floor! Several outlets would not work. The airconditioner did not work and neither did the refrigerator or the microwave. All night long we awoke by the trains coming through blowing the horn! This hotel is way overpriced and should not have received a 3 star rating.

Posted by on May 21, 2006

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About the Best Western Plus Riviera

Location 15 El Camino Real, Menlo Park, CA 94025

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Riviera offers its guests an outdoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is served daily. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Best Western Plus Riviera. Free self parking is available. This Menlo Park hotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: San Francisco Intl. Airport (SFO) (33.5 km / 20.8 mi)
  • Train station: Palo Alto Station (1.1 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Riviera offers 37 accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Riviera
  • Best Western Plus Riviera Menlo Park
  • Best Western Plus Riviera Motel
  • Best Western Plus Riviera Motel Menlo Park
  • Best Western Riviera
  • Best Western Menlo Park
  • Best Western Plus Riviera Hotel Menlo Park
  • Menlo Park Best Western
  • Best Plus Riviera Menlo Park
  • Best Western Plus Riviera Hotel
  • Best Western Plus Riviera Menlo Park
  • Best Western Plus Riviera Hotel Menlo Park

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.