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"Our rooms were very good, with dodgy elevators and bath towel racks as the only areas needing improvement. The experience, however, was very stressful largely due to the travel desk managed by Salma. A transfer from Fez to Chefchouen at checkout for 3 was arranged at our request and confirmed a few days in advance via email. In reality, it had been booked as a Chefchouen excursion for 5 with no details shared. When one of our group got sick the night before, hotel reception could not contact travel company to request a 60 - 90 minute delay so that the sick traveler was fit to travel. Travel company, under the impression that it was a guided tour to Chefchouen returning to Fez the same day, was ready to call it a no show after driver waited 30 minutes. It all worked out in the end, thanks to the driver. Barcelo Fes Medina needs more reliable, competent, and communicative people to avoid such a stressful experience which probably cost a lot more."

"Beautiful riad. Huge room. About as ornate as it can get."

"If I could, I would give more than 5 stars for this breathtaking riad in the old city Fes. If you are a frequent traveler, you probably have have experienced the catfish aspect of a property posting it's unrealistically beautiful pictures on these platforms. Riad Mazar Fes is the exception. Pictures don't do justice to how beautiful this exceptionally build and meticulously maintained riad. And that is not the best thing about it. For starters, it's people tops the charts. Owner of the place Mr. Khaled treated us like family. He gave us time and attention, giving us a background of the place he build from ruins to a palace like riad. Being an arts and antiquities collector shows in his attention to detail here. He selected a wonderful staff too. Omar at the front desk couldn't be any nicer. He was willing to go above and beyond to make sure our stay was comfortable. Having stayed in a riad before, I was afraid that our room would be another old and uncomfortable space. It was surprisingly very modern and had all the comforts of a 5 star hotel. Daily clean towels and sheets, clean bathroom, fridge, TV, A/C, hairdryer, you name it, it has it. I can name a few top name hotel chains that are not as clean and comfortable as the room we had. Location is a walking distance to all attractions in Fes including the market, tanneries and historic sites, at thhe same time avoiding the noise and insccesiblity. You can park your car right in front of the property. I highly recommend it."

"staff wasn't so helpful"

"The breakfast was excellent, fresh staff was friendly informed."

"Beautiful property! Stunning lobby, excellent food, great rooms , friendly and helpful staff!"