Aparthotel

Arrow on Swanston

Family-friendly 3.5-star aparthotel near Melbourne Museum

Choose dates to view prices

Where to?

Dates

April 2026

May 2026

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Overview
Location
Prices
Amenities
Policies

Good

Popular amenities

Pool
Kitchen
Free WiFi
Air conditioning
Laundry

Explore the area

488 Swanston Street, Carlton, VIC, 3053

Place, Queen Victoria Market
‪7 min walk‬
Place, Melbourne Central
‪7 min walk‬
Place, Princess Theatre
‪14 min walk‬
Airport, Melbourne, VIC (MEL-Tullamarine)
‪23 min drive‬

Room options

Desk, laptop workspace, blackout drapes, iron/ironing board

Two Bedroom Apartment

Sleeps 3

One Bedroom Apartment

Sleeps 2

Studio Apartment

Sleeps 2

Studio Apartment

City view
291 sq ft
1 bedroom
Sleeps 3
1 Double Bed

One Bedroom Apartment

291 sq ft
1 bedroom
Sleeps 2
1 Double Bed

Deluxe One Bedroom Apartment

291 sq ft
1 bedroom
Sleeps 3
1 Queen Bed and 1 Twin Sofa Bed

Two Bedroom Apartment

Very good

291 sq ft
1 bedroom
Sleeps 3
1 Double Bed and 1 Twin Bed

Deluxe Two Bedrooms Apartment

291 sq ft
2 bedrooms
Sleeps 4
1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

Deluxe Family Apartment

291 sq ft
2 bedrooms
Sleeps 5
1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

Deluxe One Bedroom Apartment

Sleeps 3

Deluxe Two Bedroom Apartment

Sleeps 3

Spacious Family Apartment

Sleeps 5

Triple Single Beds Apartment

291 sq ft
1 bedroom
Sleeps 3
3 Twin Beds

Deluxe King Apartment

City view
1 bedroom
Sleeps 3
1 King Bed and 1 Twin Bed

Two Single Bedroom Apartment

City view
2 bedrooms
Sleeps 2
2 Twin Beds

4 Bedrooms Apartment

City view
4 bedrooms
Sleeps 8
1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

Penthouse Apartment

City view
1 bedroom
Sleeps 3
1 Queen Bed and 1 Large Twin Sofa Bed

Premium Penthouse Apartment

City view
1 bedroom
Sleeps 5
2 Double Beds and 1 Twin Sofa Bed

Triple Single beds

Sleeps 3

Two Single Bedroom Apartment

Sleeps 2

One Bedroom Penthouse Apartment

Sleeps 3

Deluxe King Apartment

Sleeps 3

Family Penthouse Apartment

Sleeps 5

About the neighborhood

Melbourne

Carlton stay.Within a 10-minute walk of this Carlton aparthotel, you'll find Lygon Street and Queen Victoria Market. Royal Exhibition Building and Melbourne Museum are also within 2 miles (3 km).

View more Aparthotels in Melbourne

What's nearby

Lygon Street - 3 min walk - 0.2 miles
RMIT University - 3 min walk - 0.2 miles
Queen Victoria Market - 7 min walk - 0.4 miles
Melbourne Central - 7 min walk - 0.4 miles
Princess Theatre - 14 min walk - 0.8 miles

Getting around

Melbourne Central Station - 8 min walk
Flinders Street Station - 18 min walk
Melbourne Airport (MEL) - 25 min drive

Restaurants

‪Captain Melville - ‬4 min walk
‪Queensberry Hotel - ‬2 min walk
‪Little Bang Espresso - ‬3 min walk
‪Hareruya Pantry - ‬4 min walk
‪Fattie Prince - ‬2 min walk

About this property

Arrow on Swanston

Family-friendly 3.5-star aparthotel near Melbourne Museum

Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

1 building

190 guestrooms or units

9 levels

9688 sq ft of conference space

900 sq m of conference space

Built in 2003

Deli

Charging station for electric cars

Conference center

Business facilities

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Tour and ticket information

Concierge

Convenience store

Terrace

Beauty salon

Elevator

No smoking on site

Dining venue

Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

In-room safe, blackout drapes, iron/ironing board, free WiFi

Free WiFi
Restaurant
Air conditioning
Breakfast available

$56 nightly

Apr 7 - Apr 8

Total with taxes and fees

Property amenities

Pool/Spa

Outdoor pool
Sauna

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Height restrictions apply for onsite parking
Secured, covered self parking on site (AUD 25 per night)

Family friendly

Children stay free (see details)
Free crib
High chair

Restaurants on site

Cafe Crema

Kitchenette

Coffee/tea maker
Cookware, dishware, and utensils
Electric kettle
Microwave
Refrigerator
Stovetop

Dining

Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Bedrooms

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Towels provided

Living spaces

Separate sitting area

Entertainment

40-inch LCD TV with digital channels

Outdoor areas

Terrace

Laundry

Dry cleaning/laundry service
Laundry facilities

Work spaces

4 meeting rooms
Business center
Conference center (9,688 square feet of space)
Laptop workspace

Comfort

Air conditioning

Pets

Service animals only (pets not allowed)

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Smoking not allowed

Services and conveniences

24-hour front desk
ATM
Blackout drapes
Concierge services
Daily housekeeping
Grocery/convenience store
Hair salon
Iron/ironing board on request
Local maps
Luggage storage
Multilingual staff
Tour and ticket assistance
Vending machine

Location highlights

In a business district
In a shopping district
In an entertainment district
In the city center
Near a health/beauty spa
Near a hospital
Near a metro station
Near a train station
Near a zoo
Near an outlet shopping mall
Near the bay

Things to do

Gym
Bicycle rentals nearby
Hiking/biking trails nearby
Rock climbing nearby
Theme park nearby

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
First aid kit
Security system
Fire extinguisher

General

1 building
190 units
9 floors
Banquet hall
Built in 2003
Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 4 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately AUD 22 for adults and AUD 17 for children
Covered self parking fee: AUD 25 per night (in/out privileges)
Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton

Arrow Swanston Carlton

Arrow Swanston Aparthotel Carlton

Arrow Swanston

Arrow Swanston Aparthotel

Arrow on Swanston Carlton

Arrow on Swanston Aparthotel

Arrow on Swanston Aparthotel Carlton

Frequently asked questions

How close is Arrow on Swanston to the airport?

Arrow on Swanston is 9.1 mi (21-min drive) away from the Melbourne, VIC (MEB-Essendon) airport, the closest popular airport to the property.

How much does it cost to stay at Arrow on Swanston?

As of Apr 6, 2026, prices found for a 1-night stay for 2 adults at Arrow on Swanston on Apr 20, 2026 start from $83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Arrow on Swanston have an airport shuttle?

Airport shuttle services are not available at Arrow on Swanston.

How close is Arrow on Swanston to the beach?

This aparthotel is 5.8 mi (22-min drive) from St Kilda Beach and 6.3 mi (23-min drive) from Elwood Beach. Don't forget your sunscreen!

Does Arrow on Swanston offer free breakfast?

Free breakfast isn’t provided at Arrow on Swanston, but continental breakfast is offered for a fee of AUD 22 for adults and AUD 17 for children. It's available every day from 7:00 AM to 1:00 PM.

Is there a casino at Arrow on Swanston?

No, there is no casino at this aparthotel, but Crown Casino (4-min drive) is nearby.

What time is check-in at Arrow on Swanston?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Arrow on Swanston?

Free parking is not available at this aparthotel. Self parking is available for AUD 25 per night.

Does Arrow on Swanston have a pool?

Arrow on Swanston features an outdoor pool.

Does Arrow on Swanston have a restaurant?

Arrow on Swanston is home to Cafe Crema, which features local cuisine and light fare.

Does Arrow on Swanston have a spa?

There are no spa services available at this aparthotel.

How close is Arrow on Swanston to downtown Melbourne?

Arrow on Swanston is 0.7 mi away from Melbourne.

Arrow on Swanston Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

2/10 Terrible

Betsaida

Traveled with family

Jan 4, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel is in deplorable condition. Three cockroaches appeared in the room just as we were going to sleep. Since it was late and the hotel is divided into two properties, we had to stay overnight. The next day, I requested a room change because I had paid for two nights, and the receptionist offered to spray insecticide. After insisting, she finally moved me. And that's not even mentioning the condition of the blankets and the overall cleanliness of the room and bathroom. I will never return to this filthy place.

Stayed 2 nights in Dec 2025

2/10 Terrible

Matthew

Traveled with family

Jan 4, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The "deluxe" two bedroom apartment was tiny. Not even enough room in the main bedroom for two bedside tables. The shower head was about perfect for a 5ft person, otherwise it is way too low. The lifts were terrible with waits of up to 10 minutes. The entire building is dirty and smelly. But worst of all, the balcony door had no way to lock it. We had to jam a chair in it to ensure it was closed. Very very poor, do not recommend to anyone.

Stayed 3 nights in Jan 2026

4/10 Poor

Amy

Traveled with family

Jan 1, 2026

The rooms were definitely not what was advertised on the site. The mattresses were stained, mould all through the bathrooms and the sofa bed was like a rock. The bedspreads were thin and gross. Would never stay there again or recommend anyone stay there till they do some major renovations.

Stayed 8 nights in Dec 2025

6/10 Okay

Emma

Dec 21, 2025

Stayed 1 night in Dec 2025

6/10 Okay

Ellie

Dec 21, 2025

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

The rooms are a bit old and worn but it was clean and the bed was so comfy! Checking in took a while as the man seemed to be quite distracted and clumsy which seemed off. Although for the price and facilities (parking, pool & gym) it’s a great place to stay!

Stayed 1 night in Dec 2025

8/10 Good

Oanh

Traveled with family

Dec 20, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room is small and average. Its a budget hotel, nothing is fancy. The pool is outside and cold water, surrounding by other apartments so its very hot. The pool is 1.3m depth all way through and have sign for no kids under 18, definitely not suitable for a family. Room is clean, location is great. If you don't spend much time in the room and just for sleep, its for you and worth the money. If you want to spend time and enjoy the room, this is not for you. Staff is nice and friendly.

Stayed 2 nights in Dec 2025

6/10 Okay

Kellie

Traveled with family

Dec 15, 2025

Liked: Room comfort

The whole place needs a good deep clean...

Stayed 1 night in Dec 2025

10/10 Excellent

REMY

Dec 14, 2025

Stayed 1 night in Dec 2025

2/10 Terrible

julie

Dec 11, 2025

Disliked: Cleanliness, property conditions & facilities

Room was very dirty,got moved to another room but that was just as bad, lucky it was only for two nights have always stayed there but unfortunately I think it will be the last time we book with them

Stayed 2 nights in Dec 2025

2/10 Terrible

Brock

Dec 10, 2025

Liked: Amenities

Disliked: Cleanliness

This was the second time staying at Arrow on Swanston; there won't be a third. I was chilling on my bed around midnight when I thought I saw something out the corner of my eye. I put it down to being tired. About 10 minutes later, I got off my bed to get a drink, and as I was approaching the fridge, a mouse came running out across my path and ran under the fridge. It scared the you know what out of me I went down to reception. The guy there was watching something on his phone and didn't notice me at first. I asked if I could get a room without mice. He activated another room's keycard and asked me to go look at the room and if it was suitable then I could switch rooms. I get to the new room, (on the 6th floor, my original room was on the 1st floor) and the keycard doesn't work. So I have to go back and tell him that the keycard didn't work. He kind of acted like he didn't believe me. He again waved the keycard over whatever activates it and said it should work now. I check out the room, it looks ok. I go back to the original room, get my things and settle into the new room. The next morning when checking out the lady at the desk asked how my stay was. I said 'So, so". She asked "Why?" and I mention the mouse and having to change rooms. She somewhat apologised. Throughout the whole thing, I got the impression that having a mouse in your room is a common thing, as they didn't seem overly concerned. They also never once offered any kind of discount. Avoid unless you're a cat.

Stayed 1 night in Dec 2025

2/10 Terrible

Olga

Traveled with family

Dec 8, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Terrible place, choose another one! We were settled on the fourth floor and when we entered the room, we immediately wanted to escape from there. Very dirty and depressing room, with cockroaches!!!!!! We were relocated to another building for one night, but it wasn't better there, it was dirty and there were cockroaches even in the bedroom, I couldn't sleep, afraid that they would go out crawling in bed. As soon as you get out of the elevator, it's like you're in a horror movie, everything is very old and dirty. The next day we were given another room on the ninth floor, it was better, cleaner and without cockroaches. So if you're staying at this hotel, ask for rooms starting from the seventh floor. The only thing that was good in this place was the cafe, they cooked very tasty and served well.

Stayed 4 nights in Nov 2025

6/10 Okay

Nelly

Dec 8, 2025

Stayed 2 nights in Dec 2025

8/10 Good

Andrew

Business traveler

Dec 3, 2025

Liked: Cleanliness

Basic amenities, but reasonably quiet, good and efficient check-in. Great location.

Stayed 1 night in Dec 2025

2/10 Terrible

Nicole

Traveled with family

Nov 30, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Booked a 2 x 2 bedroom penthouse apartments. Upon check-in we went to the rooms. They were only 1 bedroom with a double bed shoved in the main area (1 apartment) and the other apartment had 2 double beds in the bedroom with a single bed in the lounge room. Very disappointed. There is also permanent residents living in the complex, some of which smoke in the balconies. Prior to coming, we attempted to contact the property by phone and email with no success. We now know from our experience, it should have alerted us to what was to come All in all very disappointing. Wouldn’t stay there again.

Stayed 1 night in Nov 2025

8/10 Good

Wayne

Nov 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Close to CBD. Tram stop right outside. Close to mall. Plenty of food options nearby. Hotel was clean. Staff were friendly and helpful.

Stayed 7 nights in Nov 2025

2/10 Terrible

Shaun

Nov 27, 2025

Disliked: Cleanliness, property conditions & facilities

Took well over an hour to check in as people were complaining about cockroaches and mold and wanted to move room and then they gave me the wrong room, not what I booked, so when I come back down to reception someone else was complaining for about half an hour about staff removing their baggage and items from their room without approval or any notice because the room was getting maintenance done. The manager handled it very poorly instead of agreeing and apologising. Their argument went on and on and on. While another three travellers queued up behind me. Waiting These rooms also look nothing like what is advertised

Stayed 3 nights in Nov 2025

8/10 Good

Robert

Traveled with partner

Nov 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room was quite comfortable. We stayed for a week. It was very convenient for visiting the attractions in Melbourne. The reception staff and housekeeping staff were wonderful. It was explained to us that towels would be changed every three days. With the exception of the weekend, housekeeping provided fresh towels every day. I should point out a small issue. I had booked a deluxe one bedroom apartment but was provided a studio apartment. When I queried this with reception, they checked with their superiors but explained that this was what they provided for a one bedroom apartment. So be aware that the photos of the rooms are not what you will get.

Stayed 7 nights in Nov 2025

8/10 Good

NICHOLAS

Nov 22, 2025

Stayed 2 nights in Nov 2025

2/10 Terrible

Michael

Traveled with family

Nov 20, 2025

Disliked: Cleanliness, amenities

The room was unhygienic - floor was sticky with grime and dirty. Looked and felt like it had not be cleaned in at least a week. Spoke to reception who just said that it was cleaned every day so it wasn't an issue. The hallways getting to the rooms were consistently unclean - litter, garbage bags etc. Took over 3 weeks and lots of emails for them to return the bond. Literally the only positive was location.

Stayed 2 nights in Oct 2025

8/10 Good

Elsa

Nov 15, 2025

Liked: Cleanliness, amenities

When i first entered the smell of cigarette and i asked to transfer room of which the receptionist obliged so it was all good

Stayed 4 nights in Nov 2025

8/10 Good

Camille

Nov 14, 2025

Liked: Cleanliness, amenities

Staff were helpful.

Stayed 3 nights in Nov 2025

8/10 Good

Peter

Nov 13, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Oct 2025

8/10 Good

Lee

Nov 12, 2025

Liked: Cleanliness, room comfort

Bring your own pillows

Stayed 1 night in Nov 2025

4/10 Poor

Martin

Traveled with group

Nov 10, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The corridors were smelly and the lifts had issues.

Stayed 2 nights in Nov 2025

2/10 Terrible

Ashlee

Traveled with partner

Nov 9, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Room was not like the pictures, very small and dated with a bed that was small. The hall way too the room smelt of weed smoke and stale beer. Front counter staff were also not overly friendly.

Stayed 1 night in Nov 2025

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About the neighborhood

Melbourne

What's nearby

Getting around

Restaurants

About this property

Arrow on Swanston

Similar properties

Great Southern Hotel Melbourne

Property amenities

Pool/Spa

Internet

Parking and transportation

Family friendly

Restaurants on site

Kitchenette

Dining

Bedrooms

Bathroom

Living spaces

Entertainment

Outdoor areas

Laundry

Work spaces

Comfort