Aparthotel

Arrow on Swanston

3.5 star property
Family-friendly 3.5-star aparthotel near Melbourne Museum

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Photo gallery for Arrow on Swanston

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board
Rooftop terrace
4 Bedrooms Apartment | View from room
Two Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV
Premium Penthouse Apartment | City view

Reviews

7.0 out of 10
Good

Popular amenities

  • Kitchen
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
488 Swanston Street, Carlton, VIC, 3053
  • Place, Queen Victoria Market
    ‪7 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Place, Princess Theatre
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪23 min drive‬

Room options

Two Bedroom Apartment

  • Sleeps 3

One Bedroom Apartment

  • Sleeps 2

Studio Apartment

  • Sleeps 2

Studio Apartment

  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Deluxe One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Deluxe Two Bedrooms Apartment

  • 291 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

Deluxe Family Apartment

  • 291 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

Deluxe One Bedroom Apartment

  • Sleeps 3

Deluxe Two Bedroom Apartment

  • Sleeps 3

Spacious Family Apartment

  • Sleeps 5

Triple Single Beds Apartment

  • 291 sq ft
  • Sleeps 3
  • 3 Twin Beds

Deluxe King Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Two Single Bedroom Apartment

  • 2 bedrooms
  • City view
  • Sleeps 2
  • 2 Twin Beds

4 Bedrooms Apartment

  • 4 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

Penthouse Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Premium Penthouse Apartment

  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

Triple Single beds

  • Sleeps 3

Two Single Bedroom Apartment

  • Sleeps 2

One Bedroom Penthouse Apartment

  • Sleeps 3

Deluxe King Apartment

  • Sleeps 3

Family Penthouse Apartment

  • Sleeps 5

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About the neighborhood

Melbourne

Carlton stay.Within a 10-minute walk of this Carlton aparthotel, you'll find Lygon Street and Queen Victoria Market. Royal Exhibition Building and Melbourne Museum are also within 2 miles (3 km).

What's nearby

  • Lygon Street - 3 min walk - 0.2 miles
  • RMIT University - 3 min walk - 0.2 miles
  • Queen Victoria Market - 7 min walk - 0.4 miles
  • Melbourne Central - 7 min walk - 0.4 miles
  • Princess Theatre - 14 min walk - 0.8 miles

Getting around

  • Melbourne Central Station - 8 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Ini Studio - ‬4 min walk
  • ‪Queensberry Hotel - ‬2 min walk
  • ‪Regale - ‬1 min walk
  • ‪Humble Rays - ‬1 min walk
  • ‪The Lincoln - ‬3 min walk

About this property

Arrow on Swanston

Family-friendly 3.5-star aparthotel near Melbourne Museum
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 9 levels
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Built in 2003
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue
Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per night)
  • Limited onsite self parking

Family friendly

  • Children stay free (see details)
  • Free crib
  • High chair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 190 units
  • 9 floors
  • Banquet hall
  • Built in 2003
  • Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 22 for adults and AUD 17 for children
  • Covered self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. The property is professionally cleaned.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Frequently asked questions

How close is Arrow on Swanston to the airport?

Arrow on Swanston is 9.1 mi (21-min drive) away from the Melbourne, VIC (MEB-Essendon) airport, the closest popular airport to the property.

Does Arrow on Swanston have an airport shuttle?

Airport shuttle services are not available at Arrow on Swanston.

How close is Arrow on Swanston to the beach?

This aparthotel is 5.8 mi (22-min drive) from St Kilda Beach and 9.7 mi (29-min drive) from Brighton Beach. Don't forget your sunscreen!

Does Arrow on Swanston offer free breakfast?

Free breakfast isn’t provided at Arrow on Swanston, but continental breakfast is offered for a fee of AUD 22 for adults and AUD 17 for children. It's available every day from 7:00 AM to 1:00 PM.

Is there a casino at Arrow on Swanston?

No, there is no casino at this aparthotel, but Crown Casino (4-min drive) is nearby.

What time is check-in at Arrow on Swanston?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Arrow on Swanston?

Free parking is not available at this aparthotel. Self parking is available for AUD 25 per night.

Does Arrow on Swanston have a pool?

Arrow on Swanston features an outdoor pool.

Does Arrow on Swanston have a restaurant?

Arrow on Swanston is home to Cafe Crema, which features local cuisine and light fare.

Does Arrow on Swanston have a spa?

There are no spa services available at this aparthotel.

How close is Arrow on Swanston to downtown Melbourne?

Arrow on Swanston is 0.7 mi away from Melbourne.

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 743 out of 2717 reviews
Rating 8 - Good. 822 out of 2717 reviews
Rating 6 - Okay. 492 out of 2717 reviews
Rating 4 - Poor. 328 out of 2717 reviews
Rating 2 - Terrible. 332 out of 2717 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Utsarg

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was clean, quiet and a good value for money too !
Stayed 1 night in Sep 2025

8/10 Good

Amanda

Stayed 2 nights in Sep 2025

6/10 Okay

Robyn

Traveled with family
Liked: Cleanliness
We booked a room for 3 people. I rang two days before confirming the sofa bed would be made up when we arrived and was told it would be. Not only was the bed not made, the room was much to small for 3 people and 2 suitcases. We stayed the one night and checked out the next morning as the property could not provide a larger room.
Stayed 2 nights in Sep 2025

8/10 Good

Bruce

Liked: Cleanliness, room comfort

Cosy and well suited to our budget

Good location just above town. Easy access to tram outside hotel lobby. Well equipped kitchenette though a peeler and a can opener would have made it perfect. Comfy bed. Nice to be able to open windows up wide. Bathroom fan was noisy and there was a bit of noise from the street below. Suited our budget.
Stayed 2 nights in Sep 2025

10/10 Excellent

neil, Farrer

Liked: Cleanliness, amenities, property conditions & facilities
Nice area, great staff, fabulous parking so close to city
Stayed 1 night in Sep 2025

2/10 Terrible

Sarwan Kumar

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was disgusting and uncomfortable. The room smelled musty, the surfaces were sticky, and the bathroom had mold and stained fixtures. Even though the stairs were guarded, they were still extremely steep and dangerous—especially for kids. The whole place felt poorly maintained, and we were so unhappy that we had to leave and find another hotel. Definitely not a place I’d recommend.
Stayed 1 night in Sep 2025

4/10 Poor

Eliezer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel, the room was not cleaned and had cockroaches. The beds are not comfortable.
Stayed 3 nights in Sep 2025

2/10 Terrible

Kelly-Ann

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bed Bugs!!!!
Stayed 1 night in Aug 2025

2/10 Terrible

Nigya

Traveled with group
Disliked: Amenities, property conditions & facilities
Receptionist asked if I can review hotel on their website just because I requested 30min early check-in. Staffs getting in and off the lift wouldn’t care about hygiene and move without a closed lid of red bin. Room doesn’t even have a hair dryer forget about toothbrush and stuff.
Stayed 2 nights in Sep 2025

6/10 Okay

Bronwen

Disliked: Property conditions & facilities
Blind cords were unsecured, which is a massive risk and ?illegal.
Stayed 2 nights in Sep 2025

8/10 Good

Mike, Engadine

Liked: Cleanliness, property conditions & facilities
Overall good value for money
Stayed 1 night in Sep 2025

6/10 Okay

Donna

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Angella

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend, even though accommodation is undergoing renovations.
Stayed 5 nights in Sep 2025

8/10 Good

Daniel

Liked: Amenities
Nice little room setup was fantastic love the tiny belcony
Stayed 1 night in Sep 2025

6/10 Okay

Jessica

Room much smaller than pictured. Beds are on wheels and slide around all night, very basic facilities, little cockroaches in the room and very smelly balcony due to dumped rubbish on the ground level.
Stayed 1 night in Sep 2025

6/10 Okay

Analee

Great location
Stayed 1 night in Sep 2025

2/10 Terrible

Warwick

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was small and not as shown in the booking picture. There were repairs to the walls the blanket was thin and had holes the TV was a very cheep brand with a very bad picture, the room was noisy. We were there for four days and they only serviced the room on the last day. Wotif let us down with the depiction of the room and there is no way I will ever book through wotif again
Stayed 4 nights in Aug 2025

10/10 Excellent

Bryanna

Liked: Cleanliness, amenities, property conditions & facilities
The man at the front desk was very kind
Stayed 1 night in Aug 2025

10/10 Excellent

Sam

Stayed 3 nights in Aug 2025

8/10 Good

Roni

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Kylie, Old Beach

Traveled with family
When we arrived I was told I had to pay $100 as a deposit for the room, this was not explained very well as this was on top of our accommodation but I was to get it back if our room was not damaged in anyway. When we arrived in our room which was through another are to the reception we noticed that the room had a smell so we opened the windows. The two rooms with the beds in them had too much furniture in them as one bedroom had a double and the other had a king bed which with all the furniture in them there was not much room to move. We had to use the sofa as a bed and we was only given one sheet and a blanket and one pillow. Tv didn't work properly but did come right after I went down to reception as there was not a phone to use to ring through to reception about the tv and more bedding. There was no face washer and no tea towels no hair dryer (which you had to request). The fridge froze our food so we had to turn that down. Carpet was stained and the bathroom was a tad off and it needs a fresh coat of paint . The intercom didn't work to talk to people on the street who were visiting us and there was also no booklet/folder to say where the fire exits were or information on the complex etc. The pictures they actually show of the rooms are of their other hotel they own not this one as we have stayed at that hotel a few times but it was under another name. The only good part was the service at the little coffee shop on the premises it was fantastic.
Stayed 3 nights in Aug 2025

8/10 Good

Irene

Stayed 4 nights in Aug 2025

4/10 Poor

Diana

Traveled with family
Disliked: Cleanliness, room comfort

Very disappointed

This place seemed nice in the pictures but no. No teatowel Broken glass on dining chairs Quite dirty See through blinds no blockout No phone to ring reception No handtowels or face washers Sofa bed wasn't made as we requested Showerhead didn't stay up A plastic bag over the smoke alarm Previous peoples clothes in a cupboard Balcony had pillars blocking view - the ones below us were nice and open and cheaper rooms. I don't normally complain but this wasn't good. Staff seemed nice enough. NOT HAPPY JAN and wouldn't recommend.
Stayed 1 night in Aug 2025

8/10 Good

Lauren

Traveled with group
Liked: Amenities
Disliked: Cleanliness
Great rooms for an overnight stay, super comfortable beds. Could be cleaner and updated facilities (TV’s).
Stayed 1 night in Aug 2025

2/10 Terrible

Narelle

Stayed 2 nights in Aug 2025