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Hotel Helene

3.5 star property
3.5-star hotel near Lleras Park

Choose dates to view prices

Photo gallery for Hotel Helene

Front of property
Property video
40-inch Smart TV with cable channels, TV
Premium Room | Premium bedding, down comforters, minibar, in-room safe
40-inch Smart TV with cable channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
10a29 Cra. 40, Medellín, Antioquia, 050021
  • Place, Lleras Park
    ‪2 min walk‬
  • Place, Poblado Park
    ‪3 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪8 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Double Room

Premium bedding, down comforters, minibar, in-room safe

Standard Double Room

7.8 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room | Premium bedding, down comforters, minibar, in-room safe

Premium Room

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Medellín

El Poblado stay.A stay at this El Poblado hotel places you steps from Lleras Park and a 5-minute walk from Poblado Park. Lokkus Contemporary Art and Linear Park President are also within half a mile (1 km).

What's nearby

  • Lleras Park - 2 min walk - 0.1 miles
  • Poblado Park - 3 min walk - 0.2 miles
  • Medellín Clinic - El Poblado - 8 min walk - 0.5 miles
  • El Tesoro Shopping Park - 4 min drive - 1.2 miles
  • Santafé Mall - 4 min drive - 1.1 miles

Getting around

  • Poblado Station - 18 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 34 min drive

Restaurants

  • ‪Mondongo's - ‬1 min walk
  • ‪Mosquito - ‬1 min walk
  • ‪El Altar - Parque Lleras - ‬1 min walk
  • ‪Desayunadero La 10 - ‬1 min walk
  • ‪Japonería - ‬1 min walk

About this property

Hotel Helene

3.5-star hotel near Lleras Park
There's a restaurant on site. Public spaces have free WiFi. Hotel Helene also features room service (during limited hours), an elevator, and a living plant wall.

This 3.5-star Medellín hotel is smoke free.

  • 20 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site
  • Dining venue
Hotel Helene offers 20 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 8:30 AM for a fee: COP 25,000 to 50,000 per person
  • A restaurant
  • Couples/private dining

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Elevator (100 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch smart TV with cable channels

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Helene

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately COP 25000 to 50000 per person
  • Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Frequently asked questions

How close is Hotel Helene to the airport?

Hotel Helene is 13 mi (34-min drive) away from the Jose Maria Cordova Intl. Airport (MDE) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Helene?

As of Mar 26, 2026, prices found for a 1-night stay for 2 adults at Hotel Helene on Apr 8, 2026 start from $38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Helene have an airport shuttle?

Airport shuttle services are not available at Hotel Helene.

Does Hotel Helene offer free breakfast?

Free breakfast isn’t provided at Hotel Helene, but full breakfast is offered for a fee of between COP 25000 and 50000 per person. It's available every day from 6:00 AM to 8:30 AM.

Is there a casino at Hotel Helene?

No, there is no casino at this hotel.

What time is check-in at Hotel Helene?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Helene?

Free parking is not available at this hotel.

Does Hotel Helene have a pool?

Hotel Helene does not have a pool.

Does Hotel Helene have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Helene have a spa?

There are no spa services available at this hotel.

How close is Hotel Helene to downtown Medellín?

Hotel Helene is 2.5 mi away from Medellín.

Hotel Helene Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 132 out of 219 reviews
Rating 8 - Good. 40 out of 219 reviews
Rating 6 - Okay. 20 out of 219 reviews
Rating 4 - Poor. 18 out of 219 reviews
Rating 2 - Terrible. 9 out of 219 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service
Staff was very attentive and friendly.
Stayed 7 nights in Nov 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this place online in a hurry after leaving a bad experience. The lobby is really neat--you walk in from the street and it's over in the corner across from the bar. It's in a great location with many eating options and Mondongo's is just a block away. I chose a small room, but it was so neat--behind the bed headboard on one side is the bathroom, and on the other, the shower. I loved my room! But the staff here is INCREDIBLE! I ended up leaving my iPhone in a cab, and they all jumped in to help. I met the General Manager Daniel Torres the next morning, and he jumped to his feet and offered me any and all assistance. I owe a great debt to him, Santiago, Paola, Samuel, and Catherine. They were the best. Daniel offered to take me anywhere I needed, like to buy a replacement phone or what have you. He made arrangements for me to get a phone plan outside of Colombia when he found out the pace where I got my new phone sold me one for just local calls. I would gladly stay here again and again. The staff is like a little family and they run a well-oiled machine. What a blessing to stay there for 3 nights and be with them. They took great care of me.
Stayed 3 nights in Sep 2025

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and conveniently located for a leisure weekend. Not recommended if you are on business as there are no wardrobes in the room. The lack of windows in the room might feel you uncomfortable. Staff were really nice and attentive and very helpful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Shilton

Liked: Cleanliness, staff & service, property conditions & facilities
We had a loverly stay at Hotel Helene. The staff is very kind and helpfull. The rooms are a bit small but cozy and very romantic. There is a nice vegan restaurant beside the hotel and a nice rooftop bar/restaurant.
Stayed 3 nights in Oct 2025

10/10 Excellent

JOSE

Stayed 1 night in Sep 2025

10/10 Excellent

Jaime

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Clifton

Stayed 1 night in Sep 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Aug 2025

8/10 Good

Shelton

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Diego, Ephrata

Stayed 4 nights in Aug 2025

10/10 Excellent

Jordi Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 4 nights in Aug 2025

10/10 Excellent

Ramadan

Liked: Cleanliness
good
Stayed 2 nights in Aug 2025

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff and their outstanding customer service.
Stayed 10 nights in Jul 2025

10/10 Excellent

Aixa

Stayed 3 nights in Mar 2025

2/10 Terrible

Larry

Stayed 7 nights in Jun 2025

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best
Stayed 2 nights in May 2025

4/10 Poor

Jorge

Disliked: Staff & service, amenities, property conditions & facilities
Rooms extremely small you can even walk; bathrooms open no privacy and just behind the head board of the bed. Very uncomfortable
Stayed 1 night in May 2025

8/10 Good

David

Stayed 4 nights in Jun 2025

10/10 Excellent

Nelly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, Availability for storage was a plus.
Stayed 2 nights in Jun 2025

10/10 Excellent

Maritza

Liked: Cleanliness, amenities, property conditions & facilities
Room small but comfortable and clean, excellent area, excellent customer service and friendly staff .
Stayed 4 nights in May 2025

10/10 Excellent

George

Business traveler
Liked: Cleanliness
We arrive salt property at 2pm and did not allow us to cking until 3pm. I think that an 1hr wouldn't make a difference for them.
Stayed 2 nights in May 2025

2/10 Terrible

Alex, Hollywood

Stayed 2 nights in May 2025

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Is a nice property but keep in mind the rooms tends to be very small
Stayed 2 nights in Apr 2025

10/10 Excellent

Diego Jose Ortiz, Ephrata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!
Stayed 5 nights in Mar 2025