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Diez Hotel Categoria Colombia

4-star property
Cll 10A No. 34 - 11, Medellín, Antioquia 1-855-201-7819
2.8 out of 5
See all 10 travelocity Reviews

"...It only has a restaurant on the roof terrace when it closes there are no more options .... solo tienes un restaurante en la terraza de arriba cua ... " More

By a verified traveler on Mon 03 Jan 2022

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Hotel Description

4-star family-friendly hotel near Lleras Park, connected to a shopping center

El Poblado stay

With a stay at this El Poblado hotel, you'll be within half a mile (1 km) of Lleras Park and 2 miles (3 km) of Oviedo Shopping Center. Santafé Mall and El Tesoro Shopping Park are also within 2 miles (3 km).

Full-service spa, health club

A full-service spa, 3 restaurants, and a gym are all featured at this Beaux Arts hotel. Traveling on business? Take advantage of the 7 conference rooms, 24-hour business center, and airport shuttle. Enjoy the a rooftop terrace and free perks like buffet breakfast and free self parking.

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$86* Per night/room Jul 5 - Jul 6

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Double Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Diez Hotel Categoria Colombia ratings based on 10 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Diez Hotel Categoria Colombia

Everyone (4) Couples (4) Family (2)
4 out of 5
...It only has a restaurant on the roof terrace when it closes there are no more options .... solo tienes un restaurante en la terraza de arriba cuando cierra no tiene mas opciones.

Posted by on Jan 3, 2022

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1 out of 5
Terrible check in. After a flight time of 12 hours traveling with children. We tried to do our check in, we were told to wait 40 minutes. Then we came back to the reception and were told the room was still not ready. We had to wait one more hour. Not very kind the lady who was doing our check in. The room was not ready. I do not recommend this hotel.

Posted by , from Medellin on Dec 31, 2021

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5 out of 5
Nice and awesome

Posted by on Nov 21, 2021

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3 out of 5
Nice facility, great restaurant staff, some helpful front desk clerks; poor bedding (bed, pillows, bed sheets and comfort) like a cheap motel bedding; house keeping staff bang at customer's door even a sign of "please do not disturb" is on, they knocked at the door repeatedly (simply the rudest house keeping encountered in Colombian hotels).

Posted by on May 24, 2021

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5 out of 5
Clean, secured, modern 4 start hotel located very closed to Parque Lleras; 2 small restaurants in the same building, a beauty salon,a very small but good spa, safe to walk at nigth or day, several places around the hotel to eat or to have a drink. I would suggested to the hotel that the security guard should be more proactive like for example helping guesses hauling taxis.( I was recently in Binn Hotel and they always do that or they call a taxi company for you). The wet area was close due to some work. Staff was unbelievable helpful, i became extremely ill one nigth and they call the paramedics who show up quick to my room and get me back in my feet in ni time bc they arrived very well prepared.That was amazing. On the other note when i was doing the reservation i read a lot of bad reviews about been charged extra fees and i will explain what its all that about. There is a lot of sexual turism in Medellin and i guess one way for the hotel to try to prevent the place to became a motel it's I'm guessing to put a subcharged 200.000 mil Colombian pesos to any person that it's not register in the initial reservation. I will book it again for sure.

Posted by , from New York on Feb 7, 2020

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Comment from Hotel Management

Feb 7, 2020 by Diez Hotel

Dear guest,your comments are very important and help us to improve our customer’s service. Diez Hotel Categoria Colombia appreciates to have guests like you in our hotel and hopes to see you again in a near future.

1 out of 5

Posted by on Jan 15, 2020

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Comment from Hotel Management

Jan 15, 2020 by Diez Hotel

Dear Guest, Thank you for having chosen to stay at the Diez Hotel Categoria Colombia during your visit to Medellin and for taking the time to share comments about your experience. Beforehand we wish to express our commitment to improving the observations you gave us as they are very important to us.

1 out of 5

Horrible hotel.

Horrible hotel. I won't recomended to anyone. Dirty rooms and nasty treatment to costumers.

Posted by , from miami, florida on Jul 5, 2015

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2 out of 5

Not best place to stay

Pros: breakfast.
Cons: overall hospitality. staff service.
Location: lleras is near by but the hotel is strictly family oriented. no singles
Hotel staff is not the greatest. bar downstairs lets people from the outside in. hotel does not allow any guest even to visit you into any of the room or a fee is assessed.

Posted by , from doe on Nov 12, 2014

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1 out of 5

Bad Service / Staff Hospitality

Pros: Breakfast. Thats it
Cons: Staff, Staff, Staff, the concierge/reception greeting the guest are terrible.
Location: Nothing to do nearby. The bottom bar is a bar/lounge at night. Expensive drinks. Crowd from the outside is excepted so anyone can come in. Poor overal
The staff service was terrible. Room service was great, breakfast great selection. If you are coming to see the city have fun, this is not your stay. Additional charge of 100 USD per person even if they inject into the room as a guest or visit. The overall hotel is whatever. Definitely I do not recommend !!!

Posted by , from FL on Nov 7, 2014

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5 out of 5
hotel muy agradable y servicial

Posted by , from BRONX on Nov 19, 2021

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About the Diez Hotel Categoria Colombia

Location Cll 10A No. 34 - 11, Medellín, Antioquia 5001000

Property Features

Diez Hotel Categoria Colombia offers its guests a full-service spa, a health club, and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. A 24-hour business center and coworking spaces are available. Event space at this hotel measures 2433 square feet (226 square meters) and includes a conference center. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the family-friendly Diez Hotel Categoria Colombia. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Free self parking is available. This 4-star Medellín hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 12 levels
  • 3 dining venues
  • 2433 sq ft of conference space
  • 226 sq m of conference space
  • Built in 2010
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle, theme park shuttle, casino shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Diez Hotel Categoria Colombia offers 115 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters. A pillow menu is available. Smart televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Diez Restaurante Bar - This theme restaurant specializes in fusion cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Alacantará - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Sushi train - This restaurant specializes in sushi and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a sauna.

Spa Services

Nirvana has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Diez Hotel Categoria Colombia offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for COP 160000.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Diez Hotel Categoria Colombia

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 90000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: COP 90000 (one-way), (up to 17 years old)
  • Rollaway bed fee: COP 160000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Diez Categoria
  • Diez Categoria Colombia
  • Diez Hotel Categoria
  • Diez Hotel Categoria Colombia
  • Diez Hotel Categoria Colombia Medellin
  • Diez Categoria Colombia Medellin
  • Diez Categoria Colombia
  • Diez Hotel Categoria Colombia Hotel
  • Diez Hotel Categoria Colombia Medellín
  • Diez Hotel Categoria Colombia Hotel Medellín

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.