See all properties

Hotel Helene

3.5 star property
3.5-star hotel near Santafé Mall

Choose dates to view prices

Photo gallery for Hotel Helene

Premium Room | 1 bedroom, premium bedding, down comforters, minibar
Property video
Reception
Deluxe Room | 1 bedroom, premium bedding, down comforters, minibar
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • 24/7 front desk

Explore the area

View in a map
10a29 Cra. 40, Medellín, Antioquia, 050021
  • Lleras Park
    ‪3 min walk‬
  • Poblado Park
    ‪3 min walk‬
  • Santafé Mall
    ‪2 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Double Room

1 bedroom, premium bedding, down comforters, minibar

Standard Double Room

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room | 1 bedroom, premium bedding, down comforters, minibar

Premium Room

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Medellín

El Poblado stay.A stay at this El Poblado hotel places you steps from Lleras Park and a 5-minute walk from Poblado Park. Linear Park President and Medellín Clinic - El Poblado are also within half a mile (1 km).

What's nearby

  • Lleras Park - 3 min walk - 0.2 miles
  • Poblado Park - 3 min walk - 0.2 miles
  • Medellín Clinic - El Poblado - 8 min walk - 0.5 miles
  • Santafé Mall - 2 min drive - 1.1 miles
  • El Tesoro Shopping Park - 2 min drive - 1.2 miles

Getting around

  • Poblado Station - 18 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 34 min drive

Restaurants

  • ‪Ajiacos Y Mondongos El Poblado - ‬1 min walk
  • ‪Desayunadero La 10 - ‬1 min walk
  • ‪Dog & Burger - ‬2 min walk
  • ‪Apilados - ‬1 min walk
  • ‪Kai Restaurante - ‬1 min walk

About this property

Hotel Helene

3.5-star hotel near Santafé Mall
There's a restaurant on site. Public spaces have free WiFi. Hotel Helene also features room service (during limited hours), an elevator, and a living plant wall.

This 3.5-star Medellín hotel is smoke free.

  • 20 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site
  • Dining venue
Hotel Helene offers 20 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Spanish

Similar properties

52-inch Smart TV with cable channels

Hunters By Jalo

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 52 reviews
$87 nightly
The price is $87
Aug 25 - Aug 26
Hunters By Jalo

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 8:30 AM for a fee: COP 25,000 to 50,000 per person
  • A restaurant
  • Couples/private dining

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Elevator (100 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch smart TV with cable channels

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Helene

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately COP 25000 to 50000 per person
  • Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Frequently asked questions

How close is Hotel Helene to the airport?

Hotel Helene is 13 mi (34-min drive) away from the Jose Maria Cordova Intl. Airport (MDE) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Helene?

As of Aug 22, 2025, prices found for a 1-night stay for 2 adults at Hotel Helene on Sep 3, 2025 start from $71.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Helene have an airport shuttle?

Airport shuttle services are not available at Hotel Helene.

Does Hotel Helene offer free breakfast?

Free breakfast isn’t provided at Hotel Helene, but full breakfast is offered for a fee of between COP 25000 and 50000 per person. It's available every day from 6:00 AM to 8:30 AM.

Is there a casino at Hotel Helene?

No, there is no casino at this hotel.

What time is check-in at Hotel Helene?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Helene?

Free parking is not available at this hotel.

Does Hotel Helene have a pool?

Hotel Helene does not have a pool.

Does Hotel Helene have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Helene have a spa?

There are no spa services available at this hotel.

How close is Hotel Helene to downtown Medellín?

Hotel Helene is 2.5 mi away from Medellín.

Hotel Helene Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 98 out of 170 reviews
Rating 8 - Good. 30 out of 170 reviews
Rating 6 - Okay. 17 out of 170 reviews
Rating 4 - Poor. 18 out of 170 reviews
Rating 2 - Terrible. 7 out of 170 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

George

Business traveler
Liked: Cleanliness
We arrive salt property at 2pm and did not allow us to cking until 3pm. I think that an 1hr wouldn't make a difference for them.
Stayed 2 nights in May 2025

2/10 Terrible

Alex, Hollywood

Stayed 2 nights in May 2025

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Is a nice property but keep in mind the rooms tends to be very small
Stayed 2 nights in Apr 2025

10/10 Excellent

Diego Jose Ortiz, Ephrata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!
Stayed 5 nights in Mar 2025

10/10 Excellent

Eloisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok
Stayed 2 nights in Feb 2025

10/10 Excellent

Saul, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

DIEGO, Ephrata

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, location with a friedly staff
Stayed 5 nights in Dec 2024

10/10 Excellent

Orlando, Santo Domingo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

4/10 Poor

Aixa

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Daniel

Traveled with group
Liked: Staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Amarili

Muy buenos
Stayed 2 nights in Oct 2024

10/10 Excellent

marcia

The hotel and staff was amazing! Love it
Stayed 1 night in Oct 2024

10/10 Excellent

Amanda

Stayed 2 nights in Aug 2024

10/10 Excellent

Henry

Stayed 5 nights in Aug 2024

4/10 Poor

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A/C barely works so you will wake up sweating most days you stay here. Wi-Fi is very slow and inconsistent. It will be hard to work productively here. Staff was friendly. Location was very good. There is also a $50 fee everytime you bring an extra guest so keep that in my mind if you plan to enjoy the nightlife.
Stayed 5 nights in Aug 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, muy buena localización y el personal muy atento. Recomendable
Stayed 7 nights in Aug 2024

6/10 Okay

Rolando

Liked: Cleanliness, staff & service

NO lo dejen perder

Luego de habernos hospedad en 4 ocasiones en el Hotel, hemos tenido una experiencia NO muy buena. Estuvimos 3 noches sin aire, aunque avisamos, nunca fue resuleto. Tuvimos que pedir limpiaran los bordes de la ducha, ya que estaban en muy mal estado. El agua se sale muy fácil del área de la ducha. Lamentable tener que comentar esto, ya que he recomen dado bastante el hotel, porque nos gusta la ubicación, decoración y trato del personal. Por Último, ya es tiempo de cambiar las toallas.
Stayed 3 nights in Aug 2024

10/10 Excellent

Hector

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly.
Stayed 1 night in Jul 2024

2/10 Terrible

Jorge A

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOTHING TO LIKE ABOUT THIS HOTEL UNFORTUNATELY MY SELECTION WAS BASED ON A FEW GOOD REVIEWS BUT, I SHOULD HAVE "LISTEN" TO THE BAD REVIES WHICH ARE EXACLY WHAT I HAVE EXPERIENCED: NO WORKING AC, NO WORKING SHOWERS, ROOM FLOOR FLOODING, POOR LIGHTNING, DARK ROOMS, EXTREMELY EXPENSIVE FOR THE LOW QUALITY OF SERVICES RENDED. OVERCHARGED$$$ DO NOT WASTE YOUR TIME AND MONEY STAYING THERE. YOU WILL GET BETTER SAME AREA, FOR HALF OF PRICE.
Stayed 14 nights in Jul 2024

10/10 Excellent

CrisJoel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here is excellent! Thank you for the warm welcome!
Stayed 2 nights in Jul 2024

4/10 Poor

Nel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Cuidado! Tuve que cambiar mi habitación porque me da claustrofobia y el joven que me atendio(hombre) me cobró $90 americanos y en efectivo porque me dijo que no podía cobrarlo con tarjeta y al otro día otra pareja que nos acompañaba cambió la habitación y no le cobraron nada. Siento que me estafó y cuando lo notifiqué nadie hizo nada. Muy mal! Que se quieran Aprovechar.
Stayed 4 nights in May 2024

8/10 Good

Nano

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was amazing would have love to give it 5 stars but the WiFi in the rooms was next non existent, besides that good hotel, with amazing staff, and in a great location.
Stayed 3 nights in May 2024

10/10 Excellent

Digna, Kew Gardensn

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Valeria

Stayed 3 nights in May 2024

10/10 Excellent

David

Stayed 2 nights in May 2024