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Ace Hotel and Swim Club

4-star property
701 E Palm Canyon Dr, Palm Springs, CA 1-855-201-7819
3.4 out of 5
See all 12 travelocity Reviews

"Beautiful decor and ambiance, the pool was open til 2am, vinyl records to listen to and guitar to play in front lobby, bikes to rent for free. The on ... " More

By a verified traveler on Mon 03 Feb 2020

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Hotel Description

Boutique hotel near Palm Springs Convention Center

City center stay

With a stay at this Palm Springs hotel, you'll be steps from Boomers! Palm Springs and within a 10-minute walk of Moorten Botanical Garden and Cactarium. Also, San Jacinto Mountains is within half a mile (1 km) and Indian Canyons Golf Resort is within 2 miles (3 km).

2 outdoor pools

This hotel's 2 outdoor pools and a rooftop terrace are among the featured amenities. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$225* Per night/room May 6 - May 7

Ace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard King Plus

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Multiple Beds (King Lounge)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room with Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Simple Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ace Hotel and Swim Club ratings based on 12 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ace Hotel and Swim Club

Everyone (9) Couples (1) Family (2)
1 out of 5
Extremely disappointed, I feel like I was hotel catfished. First impression walking into the lobby at 2:30 hoping I could check in 30 minutes early but no. The guy at the front desk said the room isn't ready and he's aiming for it to be ready at 3. Um ok sir, so we walked over by the pool area and let me just tell ya. I feel like I didn't even want to sit on anything. Everything was filthy with stains, you can clearly tell they have not updated anything in the pool area who knows maybe since the 60's? Which I get the vibe is med century but seriously disgusting everything was. Finally our room was ready at 3, of course get lost looking for the room because the guy gave no direction on where to go. We walk isn't the room and immediately "what is that horrible smell?!" Mothballs? Mold? Stains on the carpet, comforter, everything was just tired and dirty. We didn't want to stay in the room so we left and dreaded coming back. Came back to the room and just wanted to go to sleep but the upstairs people were so loud and I guess maintenance thought it was a good idea to start welding a gate at 9:00 at night, this went on past 10!!! I will never ever stay here again and I sure hope you all read these reviews before you think about wasting your money here. Also to add I called the desk multiple times but no one answered.

Posted by on Apr 6, 2024

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Comment from Hotel Management

Apr 13, 2024 by Ace Hotel & Swim Club

Morning Ashley,Thank you for taking the time to leave us feedback. We are sorry to hear that you overall perception of the property is less than stellar. We will review with property team cleanliness' issues as those things we can resolve immediately. We will also try to get a better understanding of the welding going on that night? We will be undergoing renovations this summer to refresh area of the property and rooms and we do how to regain your confidence in the future. Thank you

3 out of 5

Posted by on Oct 27, 2022

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3 out of 5

Posted by on Jul 23, 2021

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4 out of 5

Posted by on Jun 26, 2021

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3 out of 5

Posted by on May 12, 2021

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5 out of 5

Posted by on Mar 19, 2021

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5 out of 5
Beautiful decor and ambiance, the pool was open til 2am, vinyl records to listen to and guitar to play in front lobby, bikes to rent for free. The only thing is the rooms are not very sound proof.

Posted by on Feb 3, 2020

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3 out of 5
Air conditioning unit blows very little hot air, room heated up after using the a/c. Don't forget to read the fine print they will charge you $41.94 per night for services that used to be included in the room fee. How about you just include these charges in the room fee instead of trying to sneak them in to the room charges after you have left?

Posted by on Feb 2, 2020

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5 out of 5

Posted by on Dec 15, 2019

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3 out of 5

Posted by on Mar 18, 2019

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About the Ace Hotel and Swim Club

Location 701 E Palm Canyon Dr, Palm Springs, CA 92264

Property Features

As a guest of Ace Hotel and Swim Club, you'll find 2 outdoor swimming pools, a spa tub, and complimentary bicycles. You can enjoy a drink at the pool bar. Business amenities include a business center and a meeting room. WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Ace Hotel and Swim Club. Self parking is free. Smoking is allowed in designated areas at this Palm Springs hotel.

  • 176 guestrooms or units
  • 5 buildings
  • Built in 1965
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Ace Hotel and Swim Club offers 176 accommodations with washers/dryers and minibars. Accommodations offer separate dining areas. Flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Washer and dryer
  • Dining room
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Kings Highway - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Free bicycles on site
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.

Pet Policy

  • Pets: USD 29.13 per pet, per night
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 0.23 percent
  • Resort fee: USD 52.43 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 29.13 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ace Club Hotel
  • Ace Hotel & Swim Club
  • Ace Hotel & Swim Club Palm Springs
  • Ace Hotel Club
  • Ace Hotel Swim Club
  • Ace Swim Club
  • Ace Swim Club Palm Springs
  • Hotel Swim
  • Ace Hotel And Swim
  • Ace Resort And Swim
  • Ace Hotel Swim Club Palm Springs
  • Ace Hotel and Swim Club Hotel
  • Ace Hotel and Swim Club Palm Springs
  • Ace Hotel and Swim Club Hotel Palm Springs

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.