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4.4 out of 5

"Couldn't ask for anything more! People very friendly and kind.love the atmosphere. Housekeepers very attentive. I will highly recommend it and will st ... " More

By a verified traveler on Tue 31 Dec 2019

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Hotel Description

3.5-star hotel near La Plaza Mall

Heart of McAllen

Within 3 miles (5 km) of this hotel, you'll find La Plaza Mall and McAllen Medical Center. McAllen Chamber of Commerce and 17th Street Entertainment District are also within half a mile (1 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 8 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour gym and perks like free self parking and a free area shuttle.

Free Internet, comfy beds

Featuring conveniences like microwaves and coffee/tea makers, the 165 guestrooms offer free WiFi and free wired Internet, as well as Smart TVs with cable channels. Pillowtop beds, Netflix, and room service are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$95* Per night/room Dec 12 - Dec 13

Room, 2 Double Beds, Non Smoking, Courtyard View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Non Smoking (Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom, Non Smoking (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 Bedroom, Non Smoking (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Casa De Palmas, Trademark Collection by Wyndham ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Casa De Palmas, Trademark Collection by Wyndham

Everyone (6) Couples (2) Family (5)
5 out of 5

Posted by on May 24, 2021

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Comment from Hotel Management

Jun 9, 2021 by Ashley Llanos

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Couldn't ask for anything more! People very friendly and kind.love the atmosphere. Housekeepers very attentive. I will highly recommend it and will stay again.🤗

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 4, 2020 by ArmandoB

Thank you so much for your wonderful review. Our housekeeping staff were very happy to read your comments.

3 out of 5
I loved the room and everything just I hate that I got woken up at 7:30 am from the fire alarm that was so loud

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 24, 2019 by Jeff

Thank you for your feedback and for selecting the Casa de Palmas for your recent stay in McAllen. I apologize for the inconvenience that the fire alarm caused. Please know that this is a rare occurrence. We hope to see you again soon.

5 out of 5
Nice hotel. Friendly staff. Excellent food served in the hotel restaurant

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jul 1, 2019 by Jeff H

Thank you for taking the time to write this AWESOME review and for choosing the Casa de Palmas during your recent stay in the Rio Grande Valley. We hope to see you again soon. Regards,

5 out of 5
Great place! Fast and easy check in, staff was friendly

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 24, 2019 by Jeff

Thanks for the awesome review, as well as for selecting the Casa de Palmas for your recent stay. See you next time you're in town.

4 out of 5
This is an old historic building and that’s part of the charm. It has been updated. Wonderful restaurant. Staff very nice. Beautiful pool area. Very relaxing. Rooms vary in size. Like mini frig in each room.

Posted by on Apr 29, 2019

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Comment from Hotel Management

May 27, 2019 by Jeff

Thank you so much for your recent stay and for posting such a nice review. We hope to see you again soon. Jeff Harper General Manager

5 out of 5
Very romantic and syafg are always helpful. We jad a wondrrful time

Posted by , from Ki ngsville on Feb 20, 2019

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Comment from Hotel Management

Mar 18, 2019 by ArmandoB

Thank you for choosing the Casa De Palmas Renaissance McAllen Hotel for your recent travels to McAllen. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

5 out of 5
I love this old hotel full of history & charm. Very nice remodel. We enjoyed our staycation July 4-5. We went outside & enjoyed the parade and that evening saw the city fireworks from the roof parking. We also enjoyed walking down Main Street & looking at all the colorful shops. The dinner was amazing. The scallops were bigger than silver dollars! My husband loved his steak. Very nice staff & check in & out was fast. Will return & will tell friends about it.

Posted by , from McAllen, TX on Jul 6, 2018

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5 out of 5

Class Act

Pros: Clean, modern, comfortable, lots of usb chargers in the room, free coffee in the lobby in the morning, lots of free parking.
Cons: Room could be a bit bigger.
Location: Right on Main St, in the old downtown. There for a wedding - McAllen has nothing to do.
Nicely restored colonial style hotel with good sized pool, restaurant, friendly staff, free parking, comfortable rooms.

Posted by , from New York City on Dec 28, 2017

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Comment from Hotel Management

Jan 8, 2018 by Jeff

Dear Leon, Thank you for the terrific 5-star review and for selecting the Casa de Palmas Renaissance for your stay in McAllen. We hope to see you many times in the future.. Jeff H General Manager

2 out of 5

It had a nasty smell. Not to friendly and no help

Small very old furniture and had a nasty smell. No help no hello good morning. Didn't feel welcome. Asked about there bread fest and not helpful or caring to help. Just went out and got food didn't ordered anything cuz of the rudeness and no help

Posted by on Jan 30, 2017

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About the Casa De Palmas, Trademark Collection by Wyndham

Location 101 N Main St, McAllen, TX 78501

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Casa De Palmas, Trademark Collection by Wyndham offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 280 square feet (26 square meters) and includes conference space. A library, a terrace, and gift shops/newsstands are also featured at the business-friendly Casa De Palmas, Trademark Collection by Wyndham. An area shuttle within 3 miles and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3.5-star McAllen hotel is smoke free.

  • 1 building
  • 165 guestrooms or units
  • 3 levels
  • 280 sq ft of conference space
  • 26 sq m of conference space
  • Built in 1918
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle and area shuttle within 3 miles
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Casa De Palmas, Trademark Collection by Wyndham offers 165 accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. 32-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This McAllen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Casa De Palmas, Trademark Collection by Wyndham has a restaurant on site.

Cantina Lomax - This lobby lounge specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa McAllen
  • Casa Palmas Renaissance
  • Casa Palmas Renaissance Hotel
  • Casa Palmas Renaissance McAllen
  • Casa Palmas Renaissance McAllen Hotel
  • Casa Renaissance
  • McAllen Renaissance Hotel
  • Renaissance Casa
  • Renaissance Hotel McAllen
  • Renaissance McAllen
  • Casa De Palmas Renaissance McAllen Hotel
  • Casa De Palmas, Trademark Collection by Wyndham Hotel
  • Casa De Palmas, Trademark Collection by Wyndham McAllen
  • Casa De Palmas, Trademark Collection by Wyndham Hotel McAllen
  • Casa De Palmas, Trademark Collection by Wyndham Hotel
  • Casa De Palmas, Trademark Collection by Wyndham McAllen
  • Casa De Palmas, Trademark Collection by Wyndham Hotel McAllen

You should know

  • Casa De Palmas, Trademark Collection by Wyndham offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.