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4.0 out of 5

"The staff was wonderful. However it was loud and far from the center of town " More

By a verified traveler on Tue 04 Feb 2020

Hotel Description

3-star beachfront hotel near Cerritos Beach

On the beach

Your stay at this Zona Dorada hotel places you within 3 miles (5 km) of Cerritos Beach and Mazatlan International Center. Playa Brujas and Islands and Protected Areas of the Gulf of California are also within half a mile (1 km).

Private beach, dining

A private beach and a restaurant are featured at this smoke-free hotel. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the outdoor pool and perks like free self parking and free WiFi.

Free WiFi, kitchenettes

The 71 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as free WiFi and TVs with cable channels. Other amenities include balconies, room service, and coffee/tea makers.

Junior Suite, Kitchenette, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$566* Per night/room Jul 11 - Jul 12

Family Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Studio, Kitchenette, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luna Palace Hotel and Suites ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Luna Palace Hotel and Suites

Everyone (1)
4 out of 5
The staff was wonderful. However it was loud and far from the center of town

Posted by on Feb 4, 2020

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Comment from Hotel Management

Feb 7, 2020 by Assistant General Manager

Dear Guest, thank you very much for sending us your survey. We hope you enjoyed your stay and take home memorable memories. Regards, Abril Jiménez

1 out of 5

Could've been great

I don't complain much but I like my room clean..not dirty upon arrive... cribs where not free as prompted and maid service would be there until around 3pm. Other than that great service friendly employees and great views.

Posted by , from san diego ca on Jun 10, 2018

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Comment from Hotel Management

Jun 10, 2018 by CONCIERGE

Dear guest : We appreciate your comments, and we are pleased to know that I enjoy your stay at Luna Palace Hotel. We regret some inconveniences you had upon your arrival. Your comments are important to us, they help us identify areas of opportunities. We hope it gives us the opportunity to serve you again in the future. Best regards. Ana Maria Valdes G: Concierge

5 out of 5

Sunset view

Pros: Close restaurants, Free Internet
Nice room with kitchenette & sunset view off our first floor balcony - for a very good price.

Posted by on Apr 5, 2012

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5 out of 5

Excellent option for price, confort for vacation

Pros: Close restaurants, Quiet, excellent beach, close clubs
Cons: costumer service
Everything was excellent. Excellent food at restaurants, great pool, beatiful beach front. And in the most beatiful zone.

Posted by , from Los Mochis, Mexico on Aug 2, 2011

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5 out of 5

Excelent Hotel!!!!!

Pros: Close restaurants, Free Internet, Quiet
the hotel is very nice, not like the pictures displayed, the pool has slides and the restaurant overlooking the beach, the staff is very friendly and attentive

Posted by , from Sinaloa on Apr 1, 2011

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Property Features

Simply step outside to unwind on the hotel's beach. After a day at the beach, enjoy amenities at Luna Palace Hotel and Suites like an outdoor pool, a children's pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis. This 3-star Mazatlan hotel is smoke free.

  • 1 building
  • 71 guestrooms or units
  • 8 levels
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: General Rafael Buelna Intl. Airport (MZT) (33.9 km / 21 mi)
  • Parking: Free self parking

Room Amenities

Luna Palace Hotel and Suites offers 71 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations at this 3-star hotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. This Mazatlan hotel provides complimentary wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.

Luna Palace Hotel and Suites has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach, a waterslide, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/boogie boarding nearby
  • Ecotours nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Cash or credit card deposit required
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 190 for adults and MXN 120 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Luna Palace
  • Luna Palace
  • Luna Palace Hotel
  • Luna Palace Hotel Mazatlan
  • Luna Palace Mazatlan
  • Palace Luna
  • Luna Palace Resort All Inclusive
  • Luna And Suites Mazatlan
  • Luna Palace Hotel and Suites Hotel
  • Luna Palace Hotel and Suites Mazatlan
  • Luna Palace Hotel and Suites Hotel Mazatlan

You should know

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.