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Holiday Inn Resort Mazatlan

3.5-star property
Avenida Playa Gaviotas 220, Zona Dorada, Mazatlan, SIN 1-855-201-7819

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4.0 out of 5
Very good!
See all 8 Travelocity Reviews

"It's beach and location are good. It wasn't as nice as I expected. " More

By a verified traveler on Wed 12 May 2021

Points Of Interest

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Hotel Description

3.5-star beachfront hotel near Playa Norte

On the beach

Your stay at this Zona Dorada hotel places you within 3 miles (5 km) of Playa Norte and Mazatlan Aquarium. Punta Camaron Beach and Playa Brujas are also within half a mile (1 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the fitness center and perks like free self parking.

Free Internet, balconies

The 164 guestrooms boast modern comforts like flat-screen TVs with digital channels, along with free WiFi and free wired Internet. Balconies, room service, and premium bedding are also available.

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$90* Per night/room Jul 14 - Jul 15

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Resort Mazatlan ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Resort Mazatlan

Everyone (3) Couples (2) Family (3)
1 out of 5
I didn't like the room you guys gave me. It had drawing on the walls.

Posted by on May 30, 2021

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Comment from Hotel Management

Jun 4, 2021 by Julssgz

Hello, Good Morning Thank you for choosing us and for taking the time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Have a nice day. Sincerely Humberto Aranda management assistant

3 out of 5
It's beach and location are good. It wasn't as nice as I expected.

Posted by on May 12, 2021

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Comment from Hotel Management

May 12, 2021 by Julssgz

Good morning. Thank you for choosing for your stay and thank you for taking your time for sending us your Review. We hope that the next time you come to Mazatlan, you pick us again. Have a Lovely Wednesday. Sincerely Humberto Aranda management assistant

5 out of 5

Posted by on Apr 10, 2021

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Comment from Hotel Management

Apr 20, 2021 by Julssgz

Buenas tardes. Le agradecemos el tiempo que se tomó para mandarnos sus valiosos comentarios, nos da mucha alegría saber que tuvo una agradable estancia con nosotros. Esperamos que, a su regreso a esta maravillosa playa, nos otorgue nuevamente el privilegio de servirle nuevamente. Que pase un excelente día. Sinceramente Humberto Aranda Asistente de Gerencia

5 out of 5
Excellent service. Very clean hotel. Very attentive personnel, good food and excellent drinks

Posted by on Sep 8, 2020

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Comment from Hotel Management

Sep 11, 2020 by Julssgz

Hello ! Thank you for sending us your comments Have a lovely day !

5 out of 5
Rafa was very helpful and new the area well. Helped us when our shuttle to the airport did not show up he got us a cab. Yasenia kept our room spotless and was very friendly. Do not use Nexus for your shuttle from and to the airport they were not reliable.

Posted by on Feb 25, 2020

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Comment from Hotel Management

Mar 3, 2020 by JulssGz

Thank you for sending Us you comments We are very glad because you liked this experience Have a nice day

5 out of 5
All was excellent and friendly. Really appreciate your hospitality

Posted by on Mar 27, 2019

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5 out of 5

First time at the hotel and we were very pleased.

Pros: Everthing!
Location: We enjoyed Pancho's Lucky B'S and Gringo Lingo for eating and fun. The Dugout sports bar was fun and Rin Rin Pizza for pizza, within walking distance
We tried your breakfast buffet and was great. We even asked our friends to try it and they ate with us several times. Your waiters were very helpful. I liked the purse stands. We were especially pleased with the front lobby help, Rafa was so helpful to us with our stay as were the rest of the help. The pool area was great and pleasing to sit at. All in all there is nothing we would change. We have been coming to Mazatlan for 18 years and this is one of our favorites. We will return again.

Posted by , from Rapid City, S.D. on Mar 16, 2018

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3 out of 5

New hotel? Somewhat disappointing.

Too dark to shave in bathroom and no refrigerator!

Posted by , from Michigan on Mar 10, 2018

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About the Holiday Inn Resort Mazatlan

Location Avenida Playa Gaviotas 220, Zona Dorada, Mazatlan, SIN 82110

Renovations + Closures

The following facilities or services will be unavailable from June 22 2021 to September 30 2021 (dates subject to change):

  • Parking area

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Holiday Inn Resort Mazatlan like an outdoor pool and a fitness center. A free manager's reception is offered daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3.5-star Mazatlan hotel.

  • 1 building
  • 164 guestrooms or units
  • 12 levels
  • 1765 sq ft of conference space
  • 164 sq m of conference space
  • Built in 2016
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Airport: General Rafael Buelna Intl. Airport (MZT) (25.1 km / 15.6 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Holiday Inn Resort Mazatlan offers 164 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Mazatlan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Restaurante Concordia - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

La Vinata - This sports bar specializes in international cuisine. Happy hour is offered. Open daily.

El Vigia - This bar overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Game viewing nearby
  • Golfing on site
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 250.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Second check-in time starts at 3:00 PM
  • Second check-in time ends at midnight
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 170 per person (approximately)
  • Rollaway bed fee: USD 250.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Mazatlan
  • Holiday Inn Mazatlan Mazatlan
  • Holiday Inn Resort Mazatlan Hotel
  • Holiday Inn Resort Mazatlan Mazatlan
  • Holiday Inn Resort Mazatlan an IHG Hotel
  • Holiday Inn Resort Mazatlan Hotel Mazatlan

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.