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4.4 out of 5

"Nice & clean room. Friendly & serviceable staff. " More

By a verified traveler on Sun 20 Jun 2021

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Hotel Description

3.5-star hotel near Mayaguez Zoo

In shopping district

Within 3 miles (5 km) of this Mayaguez hotel, you'll find Mayaguez Zoo and University of Puerto Rico Mayaguez Campus.

Casino, dining

A casino and a restaurant are featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the outdoor pool and perks like free self parking.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$149* Per night/room Oct 5 - Oct 6

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds (Sunset View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible (Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel ratings based on 13 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Everyone (7) Family (9)
3 out of 5

Posted by , from San Juan on Aug 24, 2021

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4 out of 5

Posted by on Aug 14, 2021

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5 out of 5

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 14, 2021 by Hotel Management

Dear Guest, Thanks for staying with us and for providing feedback about the experience during your visit. We look forward to your next visit.

5 out of 5
Nice & clean room. Friendly & serviceable staff.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jul 5, 2021 by Hotel Management

Dear Guest, Thank you for staying with us and for your feedback. We are glad to hear that you liked the cleanliness of our rooms and the service and friendliness of our staff. It is our number one priority to make our guests feel as comfortable as possible. We look forward to your next visit.

3 out of 5
The way that is presented in the site looked a lot different then what it is , place is small, food wasn't so impressive,casino spot very small not much to choose from . I was very disappointed

Posted by on Feb 22, 2021

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Comment from Hotel Management

Feb 23, 2021 by Hotel Management

ear Guest, Thank you for staying with us and for taking the time to provide a feedback about your stay, it is very important to us. My apologies for not meeting your expectations, I will share your comments with our staff to improve in areas of opportunities. We look forward to your next visit.

4 out of 5
Nos gusto mucho la limpieza el personal la comida exelente. Lo unico la habitacion tenia la parte de atras las maquinas del sistema de los aires acondicionados y habia mucho reuido. La proxima pedire en otro lado.

Posted by , from Puerto Rico on Dec 20, 2020

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Comment from Hotel Management

Dec 23, 2020 by Hotel Management

Estimado Carlos, Muchas gracias por hospedarse con nosotros y por tomar de su tiempo para brindarnos comentarios sobre su experiencia en el hotel. Lamentamos la situación con el ruido, se compartirá la información con nuestro equipo, para mejorar en áreas de oportunidades. Por otra parte, nos alegra saber que les gustó mucho la limpieza del hotel, la comida y nuestro personal. Nuevamente, gracias por sus comentarios, lo apreciamos mucho. Esperamos por su próxima visita.

4 out of 5
the property was clean and welcoming. My only regret is that the pool was only open from 9-5 but they couldn't help that due to covid.

Posted by , from scotts valley on Oct 16, 2020

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Comment from Hotel Management

Oct 16, 2020 by Hotel Management

Dear Kath, Thank you for your recent stay with us. We are very happy to hear that you liked our hotel and our service and greatly appreciate you comments. We look forward to your next visit.

5 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Dec 3, 2019 by Hotel Management

Dear Valued Guest, Thank you for staying with us. We appreciate your feedback. We look forward to your next visit.

5 out of 5
Casino. Food service. Clean rooms excellent service over all laundry room on all floors. Can get food service late at night.

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 14, 2019 by Hotel management

Dear Anonymous, Thank you very much for staying at the Holiday Inn Mayaguez. I can see that you had a good experience during your visit, your comments are very important to us. We look forward for your next visit.

5 out of 5
Everything was ok same construction going on around the area

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 1, 2019 by Hotel Management

Dear Anonymous, Thank you for staying at the Holiday Inn Mayaguez and for your review about our property, your comments are very important to us. We look forward for your next visit.

About the Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Location 2701 Highway #2 Hostos Avenue, Mayaguez, 00680

Property Features

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 3747 square feet (348 square meters) and includes conference space. A casino, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel. Self parking is free. This 3.5-star Mayaguez hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 6 levels
  • 3747 sq ft of conference space
  • 348 sq m of conference space
  • Casino
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel offers 141 accommodations with iPod docking stations and laptop-compatible safes. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mayaguez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

West Coast Bistro - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Bar - This bar specializes in local cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 6:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must be of specific type(s): PCR
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • Minimum age for negative COVID-19 test result requirement: 12
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 14
  • Property does not offer onsite COVID-19 testing
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 17 and USD 19 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Mayaguez Tropical Casino
  • Holiday Inn Mayaguez Casino
  • Holiday Inn Tropical
  • Holiday Inn Tropical Hotel
  • Holiday Inn Tropical Hotel Mayaguez Casino
  • Holiday Inn Mayaguez Tropical Casino Hotel
  • Holiday Inn Tropical Casino Hotel
  • Holiday Inn Mayaguez Tropical Casino
  • Holiday Inn Tropical Casino

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.