8/10 Bueno
Lisa B.
5 abr. 2025
Has potential
The stay started out a bit rocky. After a long day of travel we arrived to a dirty pool, hot tub, a horrible stench (outside) and animal feces on the edge of the pool. We contacted property management. They responded quickly but the pool guy didn’t arrive until around 4 pm the day 2. He told us , “I haven’t been here in at least a month, I’m a bit disappointed at who has been cleaning this pool.” He said there was zero chlorine in the pool. He vacuumed out the debris and treated the pool and hot tub. We then struggled to get the hot tub to keep a temp of at least 100 degrees. There were no instructions so I had to google how to use the control panel.. The key seemed to be to turn the jets on with the temp set. But, if instructions were provided for us, a few headaches could have been avoided. The stink came from the excessive seaweed sitting in the water, near the shoreline. This can be fairly common in The Keys. Even though I understand this, the seaweed should be raked out of the water at least weekly in order to reduce the horrible smell. Even my 4 year old nephew would say “ooh this stinks, I need to go inside.” We were told the feces was Iguana. But there was no shovel to scoop it and dispose and no cleaning product to sanitize the area. The cleaning lady who came the next day to clean it, used the broom from inside the house to sweep up the feces! I could type more but I have reached my limit on words allowed.
Lisa B.
Se hospedó 7 noches en marzo de 2025