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Makati Shangri-la Hotel, Manila

5-star property
Ayala Street and Makati Avenue, Makati, Manila 1-855-201-7819

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4.7 out of 5
Exceptional!
See all 15 Travelocity Reviews

"I very much enjoyed my stay here, will definitely be back, the only 2 negative comments, 1. 50,000 peso’s(1000.00 US dollars) deposit on the room was ... " More

By a verified traveler on Sun 17 Dec 2017

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Hotel Description

Family-friendly 5-star hotel near Ayala Center

Central Makati getaway

Within a 10-minute walk of this San Lorenzo hotel, you'll find Ayala Center and Greenbelt Shopping Mall. Glorietta Mall and SM Makati are also within half a mile (1 km).

Luxury amenities

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this luxury hotel. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare. Enjoy the 24-hour fitness center and perks like free self parking and free WiFi.

Free Internet, LCD TVs

The 696 individually furnished guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. LCD TVs come with cable channels, and other amenities include refrigerators and minibars.

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
$108* Per night/room Nov 3 - Nov 4

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Horizon Executive, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Makati Shangri-la Hotel, Manila ratings based on 15 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Makati Shangri-la Hotel, Manila

Everyone (5) Couples (2) Family (1)
4 out of 5

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 23, 2019 by Sincerely, Greg Findlay, General Manager

Thank you for your rating. We hope to see you here again soon at Makati Shangri-La, Manila.

4 out of 5
live music all day. incredible professional staff. great choice of restaurants. nice clientele.

Posted by on Mar 8, 2019

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Comment from Hotel Management

Apr 16, 2019 by Sincerely, Greg Findlay, General Manager

Thank you for giving a great rating and review of your stay at Makati Shangri-La, Manila. I am glad that you had a wonderful time, enjoying the food and live music throughout the day. It is always our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila.

5 out of 5
Quality service, room, amenities, dining and outstanding staff.

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 19, 2019 by Greg Findlay/General Manager

Dear valued guest, Thank you for your detailed review during your stay at Makati Shangri-La, Manila. I am glad that our hotel facilities, services, food and central location suited you and your family well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Greg Findlay

5 out of 5

Excellent service

I very much enjoyed my stay here, will definitely be back, the only 2 negative comments, 1. 50,000 peso’s(1000.00 US dollars) deposit on the room was a surprise. 2. One of the female staff members at the breakfast lounge hit on my girlfriend.

Posted by , from Sterling Heights, Mi on Dec 17, 2017

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Comment from Hotel Management

Dec 20, 2017 by Alain Borgers, Area Manager / General Manager

Dear Keith, Thank you for your excellent review during your stay at Makati Shangri-La, Manila. I am glad that you enjoyed your stay with us. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Alain Borgers, Area Manager / General Manager

4 out of 5

Shangila Makati - excellent hotel

Pros: The room, staff and overall facility were great. Workout area was very big and well equipped.
Cons: The pool was average for a top hotel.
Location: Location is downtop Makati. Local are several restaurants and stores, but no much else.
The facility, the room and the staff were all excellent. Hotel's workout room included steam and sauna rooms, hot and cold tubs, and a changing room with lockers. The pool was nice, but nothing special. the hotel's bar had live entertainment every night (none on Sundays). Lucky I had breakfast included in my package, as while it was an excellent buffet, it was be very expensive if you had to pay for it. All the hotel's restaurants were very pricey. The Japanese restaurant was very good, Circles - the buffet place was good, and the steak house was average at best by USA standards. Lots of traffic in the area of the hotel, so coming and going takes some time. The area has several nice eating places that are far more reasonable in price.

Posted by , from Boston on Dec 21, 2015

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4 out of 5

Friendly service and incredible buffet!

Pros: The buffet. The gym.
Cons: The decor could use some updating.
Location: Starbucks right next door.
Very nice hotel with very friendly staff. The buffet is probably the best buffet I have ever had. The selection ranges from custard donuts to Dim Sum and everything you can imagine in between. You can't possibly eat everything even after four days. And it is all freshly made! The gym is very nice and the location has full tennis courts and a pool.

Posted by on Nov 9, 2015

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5 out of 5

One of the top hotels in Manila

Hard to find something wrong. This hotel is worth every penny!

Posted by , from Z on Mar 25, 2015

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5 out of 5

Excelent

Security is tight but it's neccessary. Lobby is ful of welcome wisher that makes me important. Excelent location, service,environment, room and professional counter check in service. No hustle. We stayed in Shangri-la several times and it;s an excelent place to intertain visitors. Keep up the good service.

Posted by on Mar 29, 2010

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5 out of 5

Excellent Experience!

Makati Shangri-La is easily the most wonderful hotel I have ever visited. Accomodations are exquisite - clean, well-maintained, modern and spacious. The staff is absolutely incredible - every person whom we encountered was gracious, helpful, polite and well-informed. On one occasion, we needed a maintenance person because my fiancee had inadvertently popped a circuit-breaker while connecting my iPod to a transformer. The staff person responded within two minutes, corrected the situation and was gone. I made a special point to converse with the manager-on-duty and relayed to her my extreme pleasure during my six-day stay. Restaurants, pool, lobby lounge and fitness center are all impeccably kept and staffed with courteous, genuine and knowledgeable personnel. Even the elevator attendants are a pleasure to see several times a day! Beautiful, live music in the lobby lounge added to the pleasure! I highly recommend this property and will visit other Shangri-La hotels as my schedule permits. I eagerly await the opening of the Miami unit in 2010.

Posted by on Jul 30, 2009

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5 out of 5

Excellant Experience

This is my first trip to Manila and i stayed in this hotel for 2 nights. My experience were WOW!!! The staff are friendly and the service was excellant. the room was nice and spaces and all the necessities like shopping, business and F&B is all within walking distance. You will never go wrong if you book this hotel for your stay or your friends and family.

Posted by on May 12, 2009

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About the Makati Shangri-la Hotel, Manila

Location Ayala Street and Makati Avenue, Makati, Manila 1200

Property Features

Makati Shangri-la Hotel, Manila offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business center and limo/town car service are available. A children's pool, a 24-hour fitness center, and a sauna are also featured at the luxury Makati Shangri-la Hotel, Manila. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Makati hotel.

  • 696 guestrooms or units
  • 26 levels
  • 5 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Manila (MNL-Ninoy Aquino Intl.) (8.4 km / 5.2 mi)
  • Train station: Manila EDSA Station (2.4 km / 1.5 mi)
  • Metro station: Ayala Station (0.9 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Makati Shangri-la Hotel, Manila offers 696 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This Makati hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Circles Event Cafe - Overlooking the garden, this buffet restaurant specializes in Asian cuisine.

Inagiku - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Sage Tapas Bar - This restaurant specializes in Spanish cuisine.

Sage - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Spa Services

Spa at the Shangri La has massage/treatment rooms. Services include massages and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Steam room in spa
  • Body treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1839.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 1450 for adults and PHP 725 for children (approximately)
  • Airport shuttle fee: PHP 3450 per vehicle (one-way)
  • Rollaway bed fee: PHP 1839.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Makati Manila Hotel
  • Makati Shangri-la Hotel Manila
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  • Makati Shangri-La Manila Metro Manila
  • Shangri La Makati
  • Shangri La Manila Makati
  • Shangrila Makati
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You should know

  • Makati Shangri-la Hotel, Manila offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.