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Makati Shangri-la Hotel, Manila

5-star property
Ayala Street and Makati Avenue, Makati, Manila 1-855-201-7819

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4.7 out of 5
Exceptional!
See all 17 Travelocity Reviews

"very safe place to stay/ a little bit pricey/ wish to have more selections of local fruits and Filipino foods during breakfast . " More

By a verified traveler on Sun 08 Mar 2020

Points Of Interest

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Hotel Description

Family-friendly 5-star hotel near Venice Grand Canal Mall

Central Makati getaway

Within a 10-minute walk of this San Lorenzo hotel, you'll find Ayala Center and Greenbelt Shopping Mall. Glorietta Mall and SM Makati are also within half a mile (1 km).

Luxury amenities

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this luxury hotel. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare. Enjoy the 24-hour fitness center and perks like free self parking and free WiFi.

Free Internet, LCD TVs

The 696 individually furnished guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. LCD TVs come with cable channels, and other amenities include refrigerators and minibars.

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
$133* Per night/room Apr 18 - Apr 19

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Horizon Executive, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Makati Shangri-la Hotel, Manila ratings based on 17 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Makati Shangri-la Hotel, Manila

Everyone (6) Couples (2) Family (2)
5 out of 5
very safe place to stay/ a little bit pricey/ wish to have more selections of local fruits and Filipino foods during breakfast .

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 10, 2020 by Makati Shangri-La, Manila

Thank you for writing us a review. We're glad to know that you had a delightful stay with us and we look forward to serving you better on your next visit. Rest assured that we will share you feedback with our culinary team as we continuously strive to improve on our offerings. Until then, we hope to see you again soon. Best, Makati Shangri-La, Manila

5 out of 5

Posted by on Dec 5, 2019

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Comment from Hotel Management

Dec 6, 2019 by Makati Shangri-La, Manila

Thank you for taking the time to rate us. We hope that you had a great stay and we hope to have you with us again in the future. Best, Makati Shangri-La, Manila

4 out of 5

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 23, 2019 by Sincerely, Greg Findlay, General Manager

Thank you for your rating. We hope to see you here again soon at Makati Shangri-La, Manila.

4 out of 5
live music all day. incredible professional staff. great choice of restaurants. nice clientele.

Posted by on Mar 8, 2019

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Comment from Hotel Management

Apr 16, 2019 by Sincerely, Greg Findlay, General Manager

Thank you for giving a great rating and review of your stay at Makati Shangri-La, Manila. I am glad that you had a wonderful time, enjoying the food and live music throughout the day. It is always our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila.

5 out of 5
Quality service, room, amenities, dining and outstanding staff.

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 19, 2019 by Greg Findlay/General Manager

Dear valued guest, Thank you for your detailed review during your stay at Makati Shangri-La, Manila. I am glad that our hotel facilities, services, food and central location suited you and your family well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Greg Findlay

5 out of 5

Excellent service

I very much enjoyed my stay here, will definitely be back, the only 2 negative comments, 1. 50,000 peso’s(1000.00 US dollars) deposit on the room was a surprise. 2. One of the female staff members at the breakfast lounge hit on my girlfriend.

Posted by , from Sterling Heights, Mi on Dec 17, 2017

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Comment from Hotel Management

Dec 20, 2017 by Alain Borgers, Area Manager / General Manager

Dear Keith, Thank you for your excellent review during your stay at Makati Shangri-La, Manila. I am glad that you enjoyed your stay with us. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Alain Borgers, Area Manager / General Manager

4 out of 5

Shangila Makati - excellent hotel

Pros: The room, staff and overall facility were great. Workout area was very big and well equipped.
Cons: The pool was average for a top hotel.
Location: Location is downtop Makati. Local are several restaurants and stores, but no much else.
The facility, the room and the staff were all excellent. Hotel's workout room included steam and sauna rooms, hot and cold tubs, and a changing room with lockers. The pool was nice, but nothing special. the hotel's bar had live entertainment every night (none on Sundays). Lucky I had breakfast included in my package, as while it was an excellent buffet, it was be very expensive if you had to pay for it. All the hotel's restaurants were very pricey. The Japanese restaurant was very good, Circles - the buffet place was good, and the steak house was average at best by USA standards. Lots of traffic in the area of the hotel, so coming and going takes some time. The area has several nice eating places that are far more reasonable in price.

Posted by , from Boston on Dec 21, 2015

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4 out of 5

Friendly service and incredible buffet!

Pros: The buffet. The gym.
Cons: The decor could use some updating.
Location: Starbucks right next door.
Very nice hotel with very friendly staff. The buffet is probably the best buffet I have ever had. The selection ranges from custard donuts to Dim Sum and everything you can imagine in between. You can't possibly eat everything even after four days. And it is all freshly made! The gym is very nice and the location has full tennis courts and a pool.

Posted by on Nov 9, 2015

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5 out of 5

One of the top hotels in Manila

Hard to find something wrong. This hotel is worth every penny!

Posted by , from Z on Mar 25, 2015

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5 out of 5

Excelent

Security is tight but it's neccessary. Lobby is ful of welcome wisher that makes me important. Excelent location, service,environment, room and professional counter check in service. No hustle. We stayed in Shangri-la several times and it;s an excelent place to intertain visitors. Keep up the good service.

Posted by on Mar 29, 2010

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About the Makati Shangri-la Hotel, Manila

Location Ayala Street and Makati Avenue, Makati, Manila 1200

Renovations + Closures

The following facilities are closed until further notice:

  • Swimming pool

Property Features

Makati Shangri-la Hotel, Manila offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business center and limo/town car service are available. Event space at this hotel measures 15780 square feet (1466 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a sauna are also featured at the luxury Makati Shangri-la Hotel, Manila. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Makati hotel.

  • 696 guestrooms or units
  • 26 levels
  • 5 dining venues
  • 15780 sq ft of conference space
  • 1466 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Manila (MNL-Ninoy Aquino Intl.) (8.4 km / 5.2 mi)
  • Train station: Manila EDSA Station (2.5 km / 1.5 mi)
  • Metro station: Ayala Station (0.9 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Makati Shangri-la Hotel, Manila offers 696 accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished. LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Circles Event Cafe - Overlooking the garden, this buffet restaurant specializes in Asian cuisine.

Inagiku - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Sage Tapas Bar - This restaurant specializes in Spanish cuisine.

Sage - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Spa Services

Spa at the Shangri La has massage/treatment rooms. Services include massages and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Steam room in spa
  • Body treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1839.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 1450 for adults and PHP 725 for children (approximately)
  • Airport shuttle fee: PHP 3450 per vehicle (one-way)
  • Rollaway bed fee: PHP 1839.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Makati Manila Hotel
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You should know

  • Makati Shangri-la Hotel, Manila offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.