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"Very nice great staff courteous helpful " More

By a verified traveler on Mon 18 Dec 2023

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Hotel Description

5-star beachfront resort near Doctor's Cave Beach

Beachfront retreat

Within a 10-minute walk of the resort, you'll find Freeport Peninsula and Montego Bay Yacht Club. Also, Sunset Beach Resort Au Natural Beach is within half a mile (1 km) and Montego Bay Cruise Ship Terminal is within 2 miles (3 km).

All-inclusive

This all-inclusive resort features a private beach, a casino, and a full-service spa. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy a meal in one of the 9 restaurants and perks like free WiFi.

Deal of the Day

Bed Count 1 King Bed Maximum Occupancy 2 Max
$471* Per night/room Apr 28 - Apr 29

Preferred Club Junior Suite Ocean View Swim-Out King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Garden View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive ratings based on 24 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Everyone (14) Couples (6) Family (4)
5 out of 5
Very nice great staff courteous helpful

Posted by on Dec 18, 2023

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Comment from Hotel Management

Dec 18, 2023 by Serene Lloyd

Dear Vincent, We are delighted to read that you had a great stay with us. We look forward to welcoming you back home. Regards, Serene Lloyd

4 out of 5
It was a very nice place but because its so gated, you are unable to leave to explore island unless you pay for an excursion which takes all day, keeping you away from the all inclusive resort. The rooms were ok but needs some tlc. Our shower door trim was broken, a crack in the vanity with an awful glue repair. We were never given robes to use and stocked bar is just beer and water. Would like next time to stay near somewhere like Margaritaville so we can shop elsewhere other then resort that charges double for items you can get elsewherever, like the airport.

Posted by on Oct 14, 2023

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Comment from Hotel Management

Oct 17, 2023 by Serene Lloyd

Dear Amanda, It seems there were some aspects of your stay that you enjoyed, but there may have been some areas that you were not completely satisfied with. As we are constantly striving to improve all our services, we have taken note of your observation and we will send it to the correct department.Regards, Serene Lloyd

5 out of 5
The property is an amazing place. I had a great experience at the resort and I look forward to planning my next trip for 2024. The staff was so nice and welcoming and it was so peaceful.

Posted by on Sep 19, 2023

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Comment from Hotel Management

Sep 21, 2023 by Serene Lloyd

Dear Kymesia, It was such a pleasure hosting you and we are delighted to have met your expectations. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

5 out of 5
I love this property, you literally can soak up some sun at the beach or pool, eat,drink, & party at this Beautiful resort. I’m definitely going back

Posted by on Aug 19, 2023

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Comment from Hotel Management

Aug 20, 2023 by Serene Lloyd

Dear Dorcas Ann, Thank you for choosing Secrets St. James as your haven of relaxation. It was a pleasure hosting and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

1 out of 5

Posted by on Jul 27, 2023

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Comment from Hotel Management

Jul 27, 2023 by Serene Lloyd

Dear Staceylyn, Thank you for rating our resort. It is with great sadness we learn we did not meet your expectations. We hope to redeem your confidence in future. Regards, Serene Lloyd

2 out of 5

Posted by on Jul 22, 2023

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Comment from Hotel Management

Jul 24, 2023 by Serene Lloyd

Dear Frank, Thank you for your rating. We are disheartened your stay was not amazing. We hope to renew your confidence in our resort and services in the future. Regards, Serene Lloyd

4 out of 5

Posted by on Jul 5, 2023

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Comment from Hotel Management

Jul 25, 2023 by Serene Lloyd

Dear Henry, Thank you for rating our resort. We are happy you enjoyed your stay and we look forward to welcoming you back home. Regards, Serene Lloyd

4 out of 5
We loved the staff who were friendly, especially Sherece, Pebbles, and Desmond. They took care of us and made us feel like family. My only issues was with housekeeping not providing towels/ wash cloths daily and that we encountered a roach in the French restaurant crawling on the couch during dinner. Needless to say, we didn’t eat dinner that night. Room service took forever to get when we ordered, or was completely out of food. If I were to go back to this property, it would be because of Sherece, Pebbles, and Desmond, and all the staff who made our stay enjoyable.

Posted by , from Chicago on Jun 28, 2022

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Comment from Hotel Management

Jun 28, 2022 by Serene Lloyd

Dear Latori, We appreciate that you have taken the time to share a review about your recent stay with us. We are thrilled that you had a pleasant stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests and have begun working on the areas that you did not view as exceptional. We thank you and sincerely hope we can have the honor of being your hosts again in the not too distant future. Regards, Serene Lloyd

4 out of 5
Enjoyed our stay here. The property is very nice but spread out so plan on doing a decent amount of walking. We were in St James Preferred which is on the far north end of the property by the spa. Most of the restaurants are on the south end. If you are not at Breathless or in St James preferred you don't get access to the breathless pool 3 bars and in my opinion the best 3 restaurants so if you go here make sure you get upgraded to preferred. That said if you stay at breathless it is a walk to get to the beaches. If they are not full it is usually free.

Posted by on Feb 8, 2022

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Comment from Hotel Management

Apr 7, 2022 by Christina

Hello Timothy, Thank you for sharing your comments about the experience at our property. It is wonderful to see that you enjoyed your time with us and appreciated all the facilities very much. Best Regards, Christina Smith

1 out of 5
some of the staffing was rude. It took us three hours to discuss our check in. Secondly we had to pay transportation there and back from the airport which i was told i would be reimbursed for them.0

Posted by on Dec 7, 2021

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Comment from Hotel Management

Jan 4, 2022 by Christina

Hello Tanya: Thank you for sharing your feedback. We are sorry to hear that you did not have a fantastic experience here. Our team continues to ensure that excellent service is a top priority so that all our valued guests will be satisfied. Regarding the transportation, please contact me directly so that I may follow up to assist with any clarification and closure of this concern. Regards, Christina Smith

About the Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Location Lot 59A Freeport, Montego Bay, Saint James

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

  • All available beverages included
  • Minibar (all beverages included)
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included

Property Features

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers outdoor tennis courts, a spa tub, and a steam room. Smoking is allowed in designated areas at this 5-star Montego Bay resort.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • Meeting rooms
  • 8058 sq ft of conference space
  • 749 sq m of conference space
  • Built in 2010
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offers 350 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Seaside Grill - This restaurant serves breakfast, lunch, and dinner.

World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Himitsu - This theme restaurant specializes in Asian cuisine and serves dinner only.

Blue Mountain - This restaurant specializes in Caribbean cuisine and serves dinner only.

El Patio - This theme restaurant specializes in Mexican cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

A private beach, an outdoor tennis court, and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Secrets Spa by Pevonia has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Grey water recycling system
  • Annual carbon offsets
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Onsite COVID-19 testing (Antigen) is available
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Minimum guest age is 18
  • Renewable energy source - solar
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Montego Bay St. James
  • Montego Bay St. James Secrets
  • Secrets James Luxury
  • Secrets James Luxury All Inclusive
  • Secrets Montego Bay St. James
  • Secrets St. James Montego Bay Luxury
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive All-inclusive property
  • Secrets St James Inclusive
  • Secrets St. James Montego Bay Luxury All Inclusive Hotel
  • Secrets St. James Luxury All Inclusive Hotel
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive All-inclusive property
  • Hotel Secrets St. James Montego Bay - Luxury – All Inclusive
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St James All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Montego Bay Luxury – All Inclusive
  • Secrets St James All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.