4/10 Poor
Beth
Traveled with family
Mar 23, 2026
Disliked: Amenities
When I arrived and pulled up in the front of hotel for check in the valet, when I said I was going to self park he told me I needed to get my truck out of his driveway. So this was my first impression of the ambassador. Woman at the check-in was very nice. Parking was terrible for me when I came back in with my suitcase. This one staff member kept trying to take it from me and I told her I could do it myself. Staff was just too clingy at times. There were no refrigerators in the room for my drinks. I don’t drink pop and what I wanted wasn’t in the vending machines I guess because I never went to look for them. No ice machines. If you wanted ice, you had to call down and ask them to bring it up totally inappropriate. When I was checking out, I found out they did have an ice machine on three, but I was on 10. Noise level in my room was terrifically bad. Motorcycles racing, and gunning up and down the street well into the in early morning. Hotel staff is aware of this but stated it would cost $1300 for each window to be replace. I think when they built this hotel they tried to cut costs, so we get to suffer. I was on the 10th floor and I could hear the traffic noise all the time. They did have a noise machine, which was very nice, but it didn’t really block out any of the street noises Staff in the dining room were very nice and the manager came out and spoke with us. Food was great.Needless to say I would not stay in this hotel again nor would I recommend it.
Beth
Stayed 2 nights in Mar 2026