6/10 Okay
Amy
Traveled with family
Jun 29, 2025
Liked: Cleanliness
Disliked: Staff & service
The hotel’s picturesque grounds—complete with a charming bridge over the water—were lovely and helped offset some disappointments during our stay. The room was very warm and, without air conditioning, became quite unbearable at times. A fan was provided, but it mostly circulated the hot air. The room was small; ordinarily, that wouldn’t matter, but the heat made it feel even more uncomfortable. We also noticed (too late) there wasn’t enough toilet roll, so we had to use shared facilities down the corridor in the morning, which wasn’t ideal. On a positive note, the bed was comfortable and the bathroom pleasant, with a decent shower.
Our evening plans were affected when we returned at 10 p.m. to find the bar—advertised as open until 11—already closing. The staff member, somewhat abruptly, explained they were short-staffed due to a wedding and blocked toilets, so the bar had to shut. She reluctantly served us one round but refused Baileys as it had already been locked away. While operational challenges are understandable, all guests deserve equal consideration—not just those attending weddings.
Breakfast the next morning was frustrating: the buffet was out of fried eggs, bacon and mushrooms. Although we waited patiently, the mushrooms took too long to appear (so we went without), and by the time we ate, the rest of the food was cold.
Given these issues, we'd consider other options when staying in Cookham again.
Amy
Stayed 1 night in Jun 2025
