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"The hotel facitilies themselves were nice and clean. The hotel is a bit outdated and older but the decorations are nice.
The main trouble with the
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4-star boutique hotel near Aguas Calientes Hot Springs
On riverwalk
At this Machu Picchu hotel, you'll be within half a mile (1 km) of Aguas Calientes Hot Springs and 3 miles (5 km) of Huayna Picchu. Historic Sanctuary of Machu Picchu and Cerro Machupicchu are also within half a mile (1 km).
Full-service spa, dining
A full-service spa and a restaurant are featured at this boutique hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Unwind with a drink at the bar/lounge and enjoy perks like free train station pick-up.
Free WiFi, iPod docks
The 62 soundproofed guestrooms offer free WiFi and iPod docks. LCD TVs come with cable channels, and other amenities include 24-hour room service and minibars.
Sumaq Machu Picchu Hotel ratings based on 5 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sumaq Machu Picchu Hotel
Everyone (3)
4 out of 5
Posted by a verified traveler on May 31, 2019
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Comment from Hotel Management
Jun 6, 2019
by SUMAQ
Dear Guest,
Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu.
We hope that you will return very soon.
3 out of 5
Probably the nicest peoperty there but old
The hotel facitilies themselves were nice and clean. The hotel is a bit outdated and older but the decorations are nice.
The main trouble with the hotel was our check-in and reception staff. Unfortunately the receptionist's English was very poor and he kept telling us different policies and answers to our questions. I had called ahead of our stay to inform them that we will be three people instead of two. On the phone there was no issue. When we arrived? They charged us an extra fee of 170$. After asking for an extra bed, he offered either a roll-in bed or a room with three beds. After showing us the room we initially booked, we decided to have a three bed room. He then said he didn't know if he had it available (after offering it to us as an option). In he end we had to wait for 1 hour for the three bed room. We asked for water, which we were then charged for (as curtosy, this should have been given to us complimentary).
We had an appointment at the spa. The treatment itself was nice but not as nice as it should have been. the facilities were also outdated for the price they charged.
On a positive note, the beds were comfortable and breakfast, dinner and tea time was included and very good.
Overall,I think this is the nicest hotel in aquas calientes but it is not worthy of 5 stars in my opinion. The customer service was not up to par for 5 star standards. After a 4 day hike we were excited to come here but the checkin process ruined the stay.
Posted by Alli, from New York on Mar 17, 2017
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5 out of 5
Staff was very generous and amicable, make you feel like in home. Machu Picchu is a beautiful place and the Sumaq Hotel is one of the best in town. Our stay there was memorable. I definitely enjoyed the ceviche and pisco sour complementary class offered, it is a must have.
Posted by a verified traveler on Jan 9, 2016
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5 out of 5
A Great Way to Spend New Year's Eve!
We booked this hotel at the last minute for a two night stay. What a surprise - it was wonderful and well worth the money! From the time the employee porters met our train on New Year's Eve this hotel was a true pleasure. Beautiful room looking over the river rapids just off our balcony. The room was equipped with a refrigerator, whirlpool tub, great beds, and wonderful service. If you are going to Machu Pichu, this hotel is a must stay. BTW, the food is fabulous - try the Alpaca, it is exquisite. Actually, everything we ate here was exquisite! There is a spa but we didn't use it - not that we weren't in need of it, but we spent all three days that we were there up on the mountain in the midst of the magic that is Machu Pichu. Be sure to wander through the town and shop in the cute shops. Don't bother staying at the Sanctuary - other than the park itself, there is nothing around that area. There are no cars, taxis or limos in Aguas Caliente - only the buses that take you up the mountain, so don't miss the last one down the mountain or you are in for a long, long walk.
Back to the hotel - the staff, particularly the front desk staff was extremely accommodating and a pleasure to deal with. The beds, kinda like a Westin bed.. The setting 0 a paradise. Does it get any better than this, probably not!
Posted by a verified traveler on Jan 19, 2010
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Comment from Hotel Management
Jul 18, 2015
by SUMAQ MACHU PICCHU HOTEL
Thank you for your preference in Sumaq Machu Picchu Hotel!
We are very grateful for your nice words and comments towards our property and services.
Happy to see that you did have a great experience while in our hotel.
Really hope to have the chance to host you again in time.
Best regards,
Sumaq Machu Picchu Hotel
5 out of 5
A Great place to stay in Aguas Caliente-Machu Picchu
The Sumaq hotel is a 4 star hotel with a 5 star attention and service to their guests. Both breakfast and evening meals were included with the room rate. The room was very clean and bed was confortable. The evening meal was prepared and serve with the detail of a good french restaurant.
Posted by a verified traveler on May 4, 2008
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Comment from Hotel Management
Jul 31, 2015
by SUMAQ MACHU PICCHU HOTEL
Thank you for your preference in Sumaq Machu Picchu Hotel!
We are very grateful for your nice words and comments towards our property and services.
Happy to see that you did have a great experience while in our hotel.
Really hope to have the chance to host you again in time.
Best regards,
Sumaq Machu Picchu Hotel offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-friendly Sumaq Machu Picchu Hotel. An airport shuttle (available on request) is available for a fee. This 4-star Machu Picchu hotel is smoke free.
Property shuttles: Free train station pick-up; airport shuttle
Room Amenities
Sumaq Machu Picchu Hotel offers 62 accommodations with iPod docking stations and minibars. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Machu Picchu hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in May 2016.
Minibar
IPod dock
In-room dining (24 hours)
LCD television
Cable channels
Hypo-allergenic bedding
Down blanket
Pillow options
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Blackout drapes
Sound-insulated rooms
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 5:00 AM to 10:00 AM.
Qunuq - Overlooking the garden, this fine-dining restaurant specializes in Peruvian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.
Nearby Activities
The recreational activities listed below are available either on site or nearby; fees may apply.
Ecotours nearby
Spa Services
Guests can indulge in a pampering treatment at the hotel's full-service spa, Aqlla. Services include hot stone massages and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Hot stone massage
Sauna in spa
Spa tub in spa
Reflexology
Manicures and pedicures
Aromatherapy treatments
Hydrotherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Airport shuttle service is available on request from 7:00 AM to 6:00 PM. Fees may apply. Contact the property in advance to make arrangements.
Front desk staff will greet guests on arrival.
Airport shuttle service is offered on request from 7:00 AM to 6:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
Pets and service animals are not allowed at Sumaq Machu Picchu Hotel
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.
Property is cleaned with disinfectant
Debit cards not accepted
Staffed front desk
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Property confirms they are implementing guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
The national sales tax (18%) may be charged upon check-out to citizens of Peru regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. Foreigners who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: PEN 90 for adults and PEN 90 for children (approximately)
Airport shuttle fee: PEN 590 per vehicle (one-way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Sumaq
Hotel Sumaq Machu Picchu
Machu Picchu Hotel Sumaq
Machu Picchu Sumaq
Machu Picchu Sumaq Hotel
Sumaq
Sumaq Hotel
Sumaq Hotel Machu Picchu
Sumaq Machu Picchu
Sumaq Machu Picchu Hotel
Sumaq Machu Picchu Hotel Hotel
Sumaq Machu Picchu Hotel Machu Picchu
Sumaq Machu Picchu Hotel Hotel Machu Picchu
You should know
Sumaq Machu Picchu Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Sumaq Machu Picchu Hotel is home to Qunuq, which features Peruvian cuisine and garden views.
Free parking is not available at this hotel.
Sumaq Machu Picchu Hotel does not have a pool.
Pamper yourself with a day at Aqlla, where you can enjoy hydrotherapy, massages, and mani/pedis.
Free breakfast isn't provided at Sumaq Machu Picchu Hotel, but buffet breakfast is offered for a fee of PEN 90 for adults and PEN 90 for children. It's available every day from 5:00 AM to 10:00 AM.
Check-in is from 3 PM - midnight.
Sumaq Machu Picchu Hotel offers an airport shuttle from 7:00 AM to 6:00 PM, on request, for a charge of PEN 590. per vehicle, one-way.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
