Hotels on the Lake in Lower Basin Lake Travis

"My stay was “good” overall but I had an incident with the valet, some items were stolen out of my vehicle and neither the hotel nor the valet company wants to take responsibility. Make sure you read the “agreement” for the valet parking they’re not responsible for stolen items even if it was one of their own employees."

"Excellent place to stay.. We will be back !!"

"Our room had these odd wooden blocks screwed to the floor on the left side of the bed. They were obstructed by the bed skirt so they weren’t noticeable until you hit them with your foot! The bar was okay but they didn’t have anything to drink (non-alcoholic) aside from Diet Coke and squirt during dinner. Speaking of dinner, the cafe doesn’t stay open for dinner so you have to order dinner at the bar. The poor bartender was on her 5th day of employment (she told us) and was running back and forth between the bar and the kitchen to get people’s orders. My order was wrong and had to be sent back. Oh! And there was a convention for Texas defense attorneys so it was quite loud on our floor - you can hear the doors around you closing loudly for instance. The only redeeming thing I can say is that breakfast was very good and also when I told the girl at the front desk about the wooden blocks next to the bed and how dangerous they were, she apologized and had me fill out an incident report for an injury. I sincerely hope this property takes my complaint seriously and does something about that issue as it is dangerous, especially to someone elderly OR someone who’s not steady on their feet. For reference, I’m 38 and my foot hit that block and I almost lost my balance when I fell forward. That is a serious accident waiting to happen!! Please see attached photos of the blocks by the bed."

"First of $55 / night for parking garage across the street is whack! I had issues with both elevators so it's a hassle dragging bags around. Parking at front lobby is a hassle, not enough space to unload or load up there. Check in was easy but 2/3 elevators were also out inside the hotel. Had to wait long periods until the single elevator had space to get in.. as soon as I walked into room yes it was clean but it stank. Also had issues exiting and entering the parking garage because the key fob wasn't working so I had to call and wait until front desk was available. I usually aim for embassy suites when I go out of town but honestly this has been one of my worst experiences yet with embassy suites. I didn't even bother going into the pool, as soon as you walk in the chlorine scent hits you in the face. The staff overall were helpful and the location was good but it really was a hassle just trying to adapt to whatever was not working."