6/10 Okay
SAMIA, patterson
Jun 3, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would have given this place 5/5 but for the fact that I had booked two rooms. A king bedroom and two queen bed (paid a little bit more for it), when we arrived they told us we had two rooms but both were king bedrooms. We were tired did not make a fuss but asked the why, they said they were booked but tomorrow after 11 am, we may get to our original room with two queen beds. I called no one answered several times and called again around 4pm and no one answered. We were at event that ended at 10pm. We came to the hotel to get the keys for the second room, guess what, the king bedroom that we were told we had was given to someone else. Needless to say, we were so exhausted and after I mentioned that what he did was not right, we were given different room on the first floor and still a king bedroom and not 2 queen bedrooms. I was upset because I would have understood if they corrected the original mistake but no. We were very tired to deal with it. I did mention that we shouldn't be charged for the two queens when we did not get the room that we had reserved long time ago. Oh, another thing to be aware of, if you put that Do Not Disturb sign, they do ignore it and still come in the room. The funny thing the desk clerk told us to call if we needed room service, otherwise they would not. Just weird. Also, beware of homeless crazy people should you decide to walk to places nearby, we had someone follows for four blocks. It was terrifying. Drive don't walk.
SAMIA
Stayed 3 nights in May 2025