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Hotel Maya - a Doubletree by Hilton Hotel

4-star property
700 Queensway Drive, Long Beach, CA 1-855-201-7819

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3.9 out of 5
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See all 18 Travelocity Reviews

"It’s right on the water. Beautiful place to stay in Long Beach " More

By a verified traveler on Mon 30 Nov 2020

Points Of Interest

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Hotel Description

4-star hotel near RMS Queen Mary

On waterfront

Within a 15-minute walk of this Harbor hotel, you'll find RMS Queen Mary and Aquarium of the Pacific. Long Beach Cruise Terminal and Long Beach Convention and Entertainment Center are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a fitness center on site, and laundry facilities and concierge services are also offered.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 199 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include pillowtop beds, hair dryers, and laptop-compatible safes.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$191* Per night/room Jun 28 - Jun 29

Room, 2 Queen Beds, Non Smoking, Balcony (Water View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (Water View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Loft, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony (Water View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Balcony (Water View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Maya - a Doubletree by Hilton Hotel ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Maya - a Doubletree by Hilton Hotel

Everyone (11) Business (1) Couples (1) Family (5)
2 out of 5
I paid for 2 hour early check-in but did not get it. Also, parking was very expensive. The front desk was not responsive and we were not able to get enough towels for our stay. They did not answer at the front desk and so we had to go up to the front. They never sent us enough towels.

Posted by on May 24, 2021

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Comment from Hotel Management

May 24, 2021 by Hotel Management

We are sorry to hear that you did not enjoy your stay with us. Early check-in is subject to availability and is not guaranteed. We will let the front desk staff know about the issues you experienced with the towels.

4 out of 5

Posted by on Mar 26, 2021

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Comment from Hotel Management

Apr 8, 2021 by Hotel Management

Thank you for your review We are glad to hear you enjoyed your stay with us.

5 out of 5

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 28, 2021 by Eli.

We hope you enjoyed your stay with the Hotel Maya.

5 out of 5
It’s right on the water. Beautiful place to stay in Long Beach

Posted by on Nov 30, 2020

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Comment from Hotel Management

Dec 3, 2020 by Eli.

Thank you for the positive feedback! We look forward to your next visit.

3 out of 5
The property itself looks amazing. However, the rooms are mediocre at best, especially for the price that paid. The balcony with the water view was perfect. However, there were a few rowdy guests who were sitting at the fire pits that were loud and smoking marijuana. There were also guests hanging out in front of the buildings. There was also no bottled water on the premises. I had to settle for a $4 Powerade. There's major room for imporvement. Also, my toilet was very dusty upon arrival. Good think I brought disinfecting wipes and wiped the room down myself.

Posted by , from Long Beach on Sep 21, 2020

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Comment from Hotel Management

Oct 15, 2020 by Eli.

Thank you for taking the time to share your recent experience at the Hotel Maya with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. Your valued feedback highlighted a number of areas for improvement that I have since shared with our team, who join me in offering their apologies for their team’s shortcomings. We hope you chose to stay with in the near future.

2 out of 5

Posted by on Aug 16, 2020

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Comment from Hotel Management

Oct 15, 2020 by Eli.

Thank you for taking the time to share your recent experience at the Hotel Maya with us. Please let us know how we can improve your future stays.

4 out of 5

Posted by on Feb 19, 2020

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Comment from Hotel Management

Mar 2, 2020 by Hotel Manager

Thank you for the great score.

5 out of 5
The view was awesome ! Would definitely go back again

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 4, 2020 by DeShe

Thank you for the great feedback! We are so pleased to hear that you enjoyed your stay. We hope to have the opportunity to serve you again soon!

4 out of 5
I did like the fact of not being informed about the parking fee prior to checking in

Posted by on Nov 9, 2019

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Comment from Hotel Management

Jan 1, 2020 by DeShe

Thank you for the great feedback! We are so pleased to hear that you enjoyed your stay. We hope to have the opportunity to serve you again soon!

5 out of 5
everything was great. Very clean room and I like the balcony with a great view.

Posted by on Oct 6, 2019

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About the Hotel Maya - a Doubletree by Hilton Hotel

Location 700 Queensway Drive, Long Beach, CA 90802

Property Features

Hotel Maya - a Doubletree by Hilton Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hotel Maya - a Doubletree by Hilton Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Long Beach hotel.

  • 199 guestrooms or units
  • 5 levels
  • Built in 1974
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator (on request)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Long Beach Municipal Airport (LGB) (17.5 km / 10.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Maya - a Doubletree by Hilton Hotel offers 199 accommodations with laptop-compatible safes and safes. Beds feature pillowtop mattresses. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested.

  • Pillowtop beds
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Fuego Restaurant - This restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 50 lbs)
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 25 per person (approximately)
  • Self parking fee: USD 31 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Doubletree Maya
  • Hilton Maya
  • Hotel Maya Doubletree Hilton Hotel
  • Hotel Maya Doubletree Hilton Hotel Long Beach
  • Maya Doubletree
  • Maya Doubletree Hilton
  • Maya Doubletree Hilton Long Beach
  • Maya Hilton
  • Coast Long Beach Hotel
  • Maya A Doubletree By Hilton
  • Hotel Maya - a Doubletree by Hilton Hotel Hotel
  • Hotel Maya - a Doubletree by Hilton Hotel Long Beach
  • Hotel Maya - a Doubletree by Hilton Hotel Hotel Long Beach

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.