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4.1 out of 5

"Room was clean and comfy " More

By a verified traveler on Wed 08 Sep 2021

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Hotel Description

4-star hotel near California State Polytechnic University, Pomona

Close to airport

You'll be within 2 miles (3 km) of California State Polytechnic University, Pomona and 6 miles (10 km) of Fairplex with a stay here. Auto Club Raceway at Pomona and Steep Canyon Trailhead are also within 6 miles (10 km).

Renovated in 2018

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a 24-hour gym on site, and laundry facilities and concierge services are also offered.

Free Internet, comfy beds

Featuring conveniences like sofa beds and refrigerators, the 132 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. Pillowtop beds, microwaves, and room service are also available.

Room, 1 King Bed, Non Smoking (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$118* Per night/room Dec 19 - Dec 20

Room, 1 King Bed, Non Smoking (Little Extras Upgrade)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking (Little Extras Upgrade)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Roll-in Shower, Little Extras Upgrade)

Bed Count 1 King Bed Maximum Occupancy 3 Max

DoubleTree by Hilton Pomona ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Pomona

Everyone (8) Family (2)
4 out of 5
Room was clean and comfy

Posted by on Sep 8, 2021

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Comment from Hotel Management

Sep 9, 2021 by Customer Service

Thank you for the kind words, Janet! It's excellent you enjoyed your time at DoubleTree by Hilton Pomona! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience! Have a fantastic day!

1 out of 5

Posted by on Aug 6, 2021

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5 out of 5
Staff was wonderful. My bathroom had ants. Would be better if I could have controlled the air. The pool was clean and refreshing.

Posted by , from Pomona on Sep 3, 2020

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Comment from Hotel Management

Sep 4, 2020 by Customer Service

We appreciate the feedback, Tanya. We're happy you had a pleasant stay with us despite our services not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward. We do hope to host you again soon for a more positive experience.

5 out of 5

Posted by on Mar 11, 2020

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Comment from Hotel Management

Mar 12, 2020 by Customer Service

Thank you for the great rating! We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at DoubleTree by Hilton Pomona! We hope you plan on staying with us again soon! We're looking forward to your next visit! Have a splendid day!

5 out of 5

Posted by on Feb 29, 2020

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Comment from Hotel Management

Mar 1, 2020 by Customer Service

Thank you for the fantastic rating! It's outstanding you had such a wonderful experience at DoubleTree by Hilton Pomona. We care about the satisfaction of our guests. We can't wait to see you again soon! Have a lovely day!

3 out of 5
Elevator was down my entire stay on my wing. Electronic door went out, they repaired quick. The shower drain drained very slow, had to stop let the water drain, overall nice place, great staff. Thanks.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Feb 4, 2020 by Customer Service

We appreciate the feedback, CP. It's unfortunate you had such challenges during your time with us. We regret the inconvenience you experienced with the elevators and restroom facilities. We care about the satisfaction of our guests so we'll be sure to address your concerns with the appropriate members of our team moving forward. We look forward to sharing a more positive experience with you soon.

5 out of 5
They’re really helpful & want to make sure you have a simple & easy trip

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 13, 2019 by Customer Service

Thank you for the 5 out of 5 rating! We're thrilled to see how much you enjoyed staying at DoubleTree by Hilton Pomona. We look forward to hosting​ you again in the near future! Thank you again for sharing. Have a terrific day!

5 out of 5
Soft beds, great ac and the robe! Bathroom was roomy plus the extra space for writing the notes in the living area.

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 22, 2019 by Customer Service

Thank you for the excellent review! It's lovely you had such a pleasant experience with us! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

5 out of 5
Staff always very help love the fact tha I could check in early thx much

Posted by on Feb 2, 2019

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Comment from Hotel Management

Feb 2, 2019 by Customer Service

Thanks for the amazing review! It's excellent your time with us was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you! Have a fantastic day!

4 out of 5

Posted by on Dec 30, 2018

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Comment from Hotel Management

Jan 7, 2019 by Customer Service

Thanks for the great rating! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting again soon, we'd love to have you back! Have a lovely day!

About the DoubleTree by Hilton Pomona

Location 3101 W Temple Ave, Pomona, CA 91768

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

DoubleTree by Hilton Pomona offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. The business-friendly DoubleTree by Hilton Pomona also features a terrace, concierge services, and laundry facilities. Parking is available for a fee. A complete renovation of DoubleTree by Hilton Pomona was completed in 2018. This 4-star Pomona hotel is smoke free.

  • 132 guestrooms or units
  • 3 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Pomona Station (6.4 km / 4 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Pomona offers 132 accommodations with laptop-compatible safes and safes. Accommodations are furnished with double sofa beds. Pillowtop beds feature premium bedding. 50-inch LED televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This Pomona hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.

VITA Los Angeles - This fine-dining restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Carte Blanche, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 20 per person (approximately)
  • Self parking fee: USD 7 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Pomona
  • Hilltop Suites Hotel Pomona
  • Hilltop Suites Pomona
  • Pomona Shilo Inn
  • Shilo Inn Pomona
  • Hilltop Suites
  • DoubleTree by Hilton Pomona Hotel
  • DoubleTree by Hilton Pomona Pomona
  • DoubleTree by Hilton Pomona Hotel Pomona

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.