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Best Western Plus Carriage Inn

3.5-star property
5525 Sepulveda Blvd, Van Nuys, CA 1-855-201-7819
4.6 out of 5
Exceptional!
See all 18 travelocity Reviews

"The pool was lovely, the staff professional and friendly. I was impressed that there were guest laundry facilities available onsite. " More

By a verified traveler on Sun 17 Jul 2022

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Hotel Description

3.5-star eco-friendly hotel near Sherman Oaks Castle Park

Near the airport

Within 2 miles (3 km) of this Van Nuys hotel, you'll find Sherman Oaks Castle Park and Sherman Oaks Galleria. Van Nuys Sherman Oaks War Memorial Park and The Japanese Garden are also within 2 miles (3 km).

Business services

This hotel features an outdoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$127* Per night/room Feb 26 - Feb 27

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Carriage Inn ratings based on 18 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Carriage Inn

Everyone (12) Couples (2) Family (5)
5 out of 5
The pool was lovely, the staff professional and friendly. I was impressed that there were guest laundry facilities available onsite.

Posted by on Jul 17, 2022

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Comment from Hotel Management

Jul 20, 2022 by Front Office Manager

Maureen-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

5 out of 5
Comfortable hotel

Posted by on May 8, 2022

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Comment from Hotel Management

May 9, 2022 by Front Office Manager

Gregory-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

3 out of 5
The room was good. But darn it, the ice/soda vending machine alcove on my floor smelled of urine, and neither the ice machine nor the soda vending machine worked. Went to the next floor, the vending machine gave me Aquafina instead of the soda that I selected. Went to the next floor, the soda vending machine gave me the right soda, but did not give me change for the $5 inserted on a $3 soda, and the soda was warm. All I wanted was a cold soda, and it wore me out, caused me to smell somebody else's urine, and cost me $8.

Posted by , from SANTA CLARA on Mar 10, 2022

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Comment from Hotel Management

Mar 10, 2022 by Front Office Manager

Brian-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. I apologize for the inconvenience you experienced. We will contact the vending company to check the machines.

5 out of 5

Posted by on Jan 9, 2022

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5 out of 5
Quiet, clean, friendly staff, comfortable bed. Great stay.

Posted by on Jan 3, 2022

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Comment from Hotel Management

Jan 8, 2022 by Front Office Manager

Stephanie-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We.re glad you enjoyed your stay with us.

5 out of 5
Staff was very friendly 🙂

Posted by , from Norcross on Oct 16, 2021

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Comment from Hotel Management

Oct 17, 2021 by Supervisor

Thank You for taking the time to rate and review your recent stay with us! Your feedback is greatly appreciate and valued. We're glad you enjoyed your stay.

4 out of 5
The room was well appointed. It looked like it was recently remodeled. It was comfortable and clean. Parking was kinda tight. Not any good restaurants anywhere nearby as you have travel away from the hotel location.

Posted by , from Sacramento on Sep 10, 2021

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Comment from Hotel Management

Sep 12, 2021 by Supervisor

Thank you for taking the time to rate and review your stay with us. Your feedback is greatly appreciated and valued.

5 out of 5

Posted by on Jul 24, 2021

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3 out of 5
The staff is great, but I do have some important things to say while we stayed there. Covid have make things a little different I understand that. Pool wasn't available and was sad for my kids but still we were thinking in staying another night, but around 2am a couple started arguing and slammed the door many times and then hit onto something and keep arguing. I thought security will do something about this but nothing happened. Around 4 am they started arguing again and we're smoking. I thought it was a free smoking space where we were but we had a terrible night. I understand many things and consider myself a patient person. But this was too much for me. I don't think I'll be back.

Posted by on Apr 9, 2021

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Comment from Hotel Management

Apr 11, 2021 by Front Office Manager

Thank you for taking the time to rate and review you recent stay with us. Your feedback is greatly appreciated and valued. On behalf of the entire staff I want to apologize for the inconvenience you experience from a neighboring guest. Because our rooms are accessed from the outside and our security is limited it hard for our staff to know when a guest is being disruptive unless we are informed at the front desk. We do try our best to monitor and be proactive to avoid these situations ahead of time.

4 out of 5
Quiet clean well run inexpensive hotel in Sherman Oaks

Posted by on Mar 10, 2021

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Comment from Hotel Management

Mar 11, 2021 by Supervisor

Thank You for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're so glad you enjoyed your stay and look forward to your next visit.

About the Best Western Plus Carriage Inn

Location 5525 Sepulveda Blvd, Van Nuys, CA 91411

Property Features

Best Western Plus Carriage Inn offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. A terrace, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Best Western Plus Carriage Inn. Limited free parking is available on a first-come, first-served basis. This 3.5-star Van Nuys hotel is smoke free.

  • 178 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Van Nuys Station (6.2 km / 3.8 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Carriage Inn offers 178 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Van Nuys hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 5 AM to 11:30 AM.

Best Western Plus Carriage Inn has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 2 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30.00 per accommodation, per day, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 36 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 15.00 per person (approximately)
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30.00 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Carriage
  • Best Western Carriage Inn
  • Best Western Plus Carriage
  • Best Western Plus Carriage Inn
  • Best Western Plus Carriage Inn Sherman Oaks
  • Best Western Plus Carriage Sherman Oaks
  • Carriage Inn Best Western
  • Best Plus Carriage Van Nuys
  • Best Western Plus Carriage Inn Hotel
  • Best Western Plus Carriage Inn Van Nuys
  • Best Western Plus Carriage Inn Hotel Van Nuys

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 6:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.