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Shandon Hotel

3.0 star property
3-star Victorian hotel near Twickenham Stadium

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Photo gallery for Shandon Hotel

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets
Standard Triple Room | Bathroom | Free toiletries, hair dryer, towels, soap
Staircase
Exterior
Standard Triple Room | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
36-38 Church Road, Richmond, England, TW9 1UA
  • Place, Orange Tree Theatre
    ‪5 min walk‬
  • Place, Richmond Green
    ‪7 min walk‬
  • Place, Thames River
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪27 min drive‬

Room options

View all photos for Basic Single Room, Shared Bathroom

Basic Single Room, Shared Bathroom | Desk, iron/ironing board, free WiFi, bed sheets

Basic Single Room, Shared Bathroom

  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Double Room

Economy Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Economy Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Triple Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • Sleeps 3

Compact Double

  • Sleeps 2

View all photos for Single Room With Shared Bathroom

Desk, iron/ironing board, free WiFi, bed sheets

Single Room With Shared Bathroom

  • Sleeps 1

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2

View all photos for Superior Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • Sleeps 2

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About the neighborhood

Richmond

South Richmond stay.Within a 15-minute walk of this South Richmond hotel, you'll find Thames River and Richmond Park. Royal Botanic Gardens, Kew and Twickenham Stadium are also within 3 miles (5 km).

What's nearby

  • Orange Tree Theatre - 5 min walk - 0.3 miles
  • Richmond Green - 7 min walk - 0.4 miles
  • Richmond Park - 9 min walk - 0.5 miles
  • Thames River - 10 min walk - 0.6 miles
  • Royal Botanic Gardens, Kew - 13 min walk - 0.7 miles

Getting around

  • Richmond Station - 5 min walk
  • Richmond Underground Station - 5 min walk
  • Heathrow Airport (LHR) - 27 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Tortilla Richmond - ‬5 min walk
  • ‪The White Horse, Richmond - ‬3 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Tap Tavern - ‬5 min walk

About this property

Shandon Hotel

3-star Victorian hotel near Twickenham Stadium
WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This Victorian Richmond hotel is smoke free.

  • 23 guestrooms or units
  • 4 levels
  • Built in 1840
  • Front desk (24 hours)
  • No smoking on site
Shandon Hotel offers 23 accommodations with complimentary toiletries and portable fans. Flat-screen televisions come with digital channels. This Richmond hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free uncovered self parking on site
    • Limited onsite parking

    Accessibility

    • No elevator

    Room amenities

    Entertainment

    • Flat-screen TV with digital channels

    Bedroom

    • Bedsheets provided

    Bathroom

    • Free toiletries
    • Hair dryer (on request)
    • Shampoo
    • Soap
    • Toilet paper
    • Towels provided

    Food and drink

    • Electric kettle
    • Tea bags/instant coffee

    More

    • Desk
    • Heating
    • Iron/ironing board on request
    • Portable fan

    Policies

    Check-in

    Check-in start time: 3:00 PM; Check-in end time: anytime
    Minimum check-in age: 18

    Check-out

    Check-out before 11:00 AM

    Special check-in instructions

    Front desk staff will greet guests on arrival at the property
    Information provided by the property may be translated using automated translation tools

    Access methods

    Staffed front desk

    Pets

    • No pets allowed

    Children and extra beds

    • Children are welcome.
    • Rollaway/extra beds are not available.

    Property payment types

    Important information

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards, debit cards, and cash
    Cashless transactions are available
    Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    Charges for extra guests may apply and vary according to property policy.
    A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
    Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
      This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

    Property Registration Number 722217567

    Property is also known as

    Shandon Hotel Hotel
    Shandon House Hotel
    Shandon Hotel Richmond
    Shandon Hotel Hotel Richmond

    Frequently asked questions

    How close is Shandon Hotel to the airport?

    Shandon Hotel is 11.4 mi (27-min drive) away from the Heathrow Airport (LHR) airport, the closest popular airport to the property.

    Does Shandon Hotel have an airport shuttle?

    Airport shuttle services are not available at Shandon Hotel.

    Does Shandon Hotel offer free breakfast?

    Shandon Hotel does not offer free breakfast.

    Is there a casino at Shandon Hotel?

    No, there is no casino at this hotel.

    What time is check-in at Shandon Hotel?

    Check-in start time: 3:00 PM; Check-in end time: anytime.

    Is there free parking at Shandon Hotel?

    This hotel offers free self parking.

    Does Shandon Hotel have a pool?

    Shandon Hotel does not have a pool.

    Does Shandon Hotel have a spa?

    There are no spa services available at this hotel.

    How close is Shandon Hotel to downtown Richmond?

    Shandon Hotel is 0.2 mi away from Richmond.

    Reviews

    Shandon Hotel Reviews

    6.6

    6.4/10

    Cleanliness

    7.6/10

    Staff & service

    5.8/10

    Amenities

    5.4/10

    Property conditions & facilities

    5.8/10

    Eco-friendliness
    Rating 10 - Excellent. 36 out of 166 reviews
    Rating 8 - Good. 43 out of 166 reviews
    Rating 6 - Okay. 36 out of 166 reviews
    Rating 4 - Poor. 25 out of 166 reviews
    Rating 2 - Terrible. 26 out of 166 reviews

    Reviews

    8/10 Good

    Samuel

    Business traveler
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Could do with some TLC

    Clean fresh rooms though the common areas were a bit tired. Clasps on all windows broken so could only close some windows, which wasn't a problem in the current weather. Two receptionists, one polite & helpful, the other not. Good value for the area.
    Stayed 2 nights in Sep 2025

    10/10 Excellent

    Eden

    Liked: Staff & service
    Disliked: Property conditions & facilities, room comfort
    Stayed 1 night in Sep 2025

    8/10 Good

    Ben

    Stayed 1 night in Sep 2025

    6/10 Okay

    Verified traveler

    Alright

    Cheap hotel in london. I’d probably call the bed a large single bed than a double. Shower had seen better days. Get what you paid for.
    Stayed 1 night in Sep 2025

    2/10 Terrible

    Ryan

    Traveled with family
    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    I would strongly advise against staying here.

    During my stay at this establishment, I encountered several concerning issues. The accommodations exhibited significant cleanliness problems, including the presence of insects in the bathroom. Additionally, the property presents a serious safety risk. The windows on the top floor lacked proper hinges, which is a major concern. Due to these dangerous and uninhabitable conditions, I would strongly advise against staying here.
    No WINDOW HINGE. The window doesn’t close!!!
    No WINDOW HINGE. The window doesn’t close!!!
    Nice……
    Stayed 2 nights in Aug 2025

    8/10 Good

    Matthew

    Traveled with group
    Liked: Staff & service
    Stayed 1 night in Aug 2025

    2/10 Terrible

    Kristina

    Traveled with family
    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Don’t stay

    No AC & windows only opened a crack. Small desk fan to move air, toilet wouldn’t flush, door to bathroom was broken, room door didn’t lock, dirty & dusty. We didn’t even stay. Checked in & out 1.5 hours later bc didn’t feel safe.
    Door would stay closed
    Only air movement & extremely stale smell
    Stayed 1 night in Aug 2025

    2/10 Terrible

    jacalyn

    Traveled with family and small children
    Liked: Staff & service
    Disliked: Cleanliness, amenities, property conditions & facilities
    The hotel looks nothing like the photographs. There is no cot available. Hairs on the bed. Condom by the curtains. Ripped curtains. Windows that don’t shut. Noisy. Road noise. Shower does not work properly. Dirty walls. The only good thing was free parking.
    Stayed 1 night in Aug 2025

    4/10 Poor

    Karen

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    We had one night at this Hotel. The photos make the room look much better than they really are. We were staying on the third or fourth floor - no assistance with getting our cases up the stairs. Bed was on an angle, so I spent the night clinging to the middle, hoping that I wouldn't fall out of bed and break an arm! Car was parked in the car-park. Someone had scratched our car, the gentleman on Reception could not have been less helpful in searching security footage if he tried. Would not really recommend, and would definitely not stay here again
    Stayed 1 night in Jul 2025

    6/10 Okay

    Simon

    Traveled with group
    The hotel certainly doesn't deserve some of the negative reviews seen recently. It's simply a no-frills hotel and serves its purpose as a place to stay for the night. No security issues. The windows do shut properly - one just needs a minimum amount of intelligence to work out how. The carpets are clean as is the bathroom. Quite a good shower and comfortable toilet although a tiny basin. Useful car park behind the hotel. Reception staff were friendly. The only real issue that we had was that we wanted an early check-in (only 1 hour earlier) and the receptionist offered it for £10 extra which we found unaccomodating and slightly exploitative. Obviously they can't do this for everyone but a kind favour for some paying guests wouldnt go amiss.
    Stayed 1 night in Jul 2025

    2/10 Terrible

    Verified traveler

    Traveled with group
    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Terrible Hotel

    The hotel experience was so terrible that we couldnt stay there one night. The room was not in the condition that was advertised, and the room was dirty. The toilet wouldn't flush, and the bathroom door couldn't close at all. We are trying to get our money back via hotels.com but the owner refuses to answer. They don't want to give us back a refund it seems
    Stayed 6 nights in Jul 2025

    8/10 Good

    Mrs T J

    Traveled with family
    Liked: Cleanliness, staff & service

    Nice little hotel with great staff

    The hotel is cheap and cheerful. Its nice and clean, and the staff are helpful and friendly. We were there to attend a concert and i must say, its location to the train station is fantastic.
    Stayed 1 night in Jul 2025

    10/10 Excellent

    Tabasam

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    So i have given everything on this hotel and my stay in this place 5 stars all around. Tge reason for this is because for Value for money considering its London its really good especially with parking slots and the train station just down the road like a 3 minute walk. The staff were really good and helpful i didnt feel i needed anything more for the amount this cost me. Thank you to the gentleman who were at reception and were a friendly bunch. My son enjoyed his first visit to London and although we have stayed at significantly better establishments he said that we will need to come back here again the next time.
    Stayed 3 nights in Jul 2025

    6/10 Okay

    Luke

    the price I paid the room was reasonable, needed a couple of lights changed and a good dust behind the tv and fan in the room. The main criticism was the mattress…it was awful, for the price I don’t expect to sleep on a cloud but it at-least needs a mattress topper to stop the springs sticking into you all night. Staff were really friendly and Richmond itself is a lovely area
    Stayed 1 night in Jul 2025

    6/10 Okay

    Verified traveler

    Traveled with family
    Liked: Staff & service
    Disliked: Property conditions & facilities
    Stayed 1 night in Jul 2025

    2/10 Terrible

    Verified traveler

    Liked: Staff & service
    Disliked: Property conditions & facilities, room comfort
    Bed was uncomfortable so didn’t sleep much. Clean but very run down. Photos look a lot better. Parking was tiny but we got a spot.
    Stayed 1 night in Jul 2025

    2/10 Terrible

    Emma

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Jul 2025

    10/10 Excellent

    Mary

    Liked: Cleanliness, staff & service, property conditions & facilities
    Very helpful gentleman at reception and convient to Bars restaurants shopping
    Stayed 1 night in Jul 2025

    4/10 Poor

    Daunesh

    Disliked: Cleanliness, property conditions & facilities, room comfort

    You get what you pay for

    This is a tough property to judge, because as the old saying goes, you get what you pay for. The location is great and close to the train station and Richmond city, in general. That was a positive. The hotel is certainly not "3-star" as they claim. If it were in the USA, it would maybe at most get 1-1.5 stars maximum. Its similar to one of the roadside motels you have on a highway, and for Euro standards it is equivalent to a mediocre hostel. Rooms were teeny tiny and very hot. Fan was tiny and room was sweltering in summer. The carpet was absolutely filthy and bathroom not much better. The room is seriously dated and really needs a complete gutting and remodel. Pay a little more and stay in a more modern place is my advice. The pictures were absolutely untrue and not a reflection of the state of this property. It really needs upgrading desperately. In saying all the above, if you are on a really tight budget and just want a simple bed to lie on and have little expectations, then this is the right place for you.
    Stayed 2 nights in Jul 2025

    8/10 Good

    phil

    Liked: Staff & service
    Stayed 2 nights in Jul 2025

    2/10 Terrible

    Jackie

    Traveled with family
    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    My night in a hell hole.

    The room is filthy, the shower is mouldy with broken tiles. The shower head is filthy and mouldy so couldn’t even shower. it’s unsafe I’m a single female on the ground floor and the locks are broken on the windows. There’s a massive crack in the glass of the window. The bed is like a slab of concrete. It’s boiling hot but can’t open a window there’s a very cheap very noisy fan. Only 1 member of staff who was unhelpful. By far the worse hotel experience I’ve ever had in my life. Feel dirty, feel exhausted, can’t wait to get out of here. Spoke to the 1 staff member about the problems he said he knows how bad it is so that is reflected in the price. £135 for 1 night in a literal hell hole is not reflected in the price.
    Stayed 1 night in Jul 2025

    8/10 Good

    Emma

    Stayed 5 nights in Jun 2025

    8/10 Good

    James

    Liked: Cleanliness, staff & service
    The hotel was clean and nearby family we were visiting. Reception staff very polite. Shortage of extra pillows the pillows supplied were very thin
    Stayed 2 nights in Jul 2025

    10/10 Excellent

    ian

    Liked: Cleanliness, staff & service, room comfort

    Convenient position for our needs

    Stay is always good here and always have a parking space for my car,which is a golden ticket for me.
    Stayed 1 night in Jun 2025

    6/10 Okay

    Miriam

    Traveled with family
    Liked: Staff & service
    Disliked: Property conditions & facilities
    We stayed here end of June for 2 nights. There is parking for free if you can get in as the parking lot is tiny and fits maybe 5 mini cars. We got in the first night but had to park in the local NCP lot by the station at £22 for 24hrs (we were in London in all day). The staff were very helpful though and did message me that spaces weren’t available. The room was pretty tired and worn. The curtains were in tatters and had a plaster hanging off one of them which was gross. The window latches were broken and dangerous. It was so hot that the portable fan did nothing. The beds were comfy and clean. The bathroom was very old and the shower was awful. Toilet seat was broken. The radiator was stuck on and the bathroom was hot which made the room hot. I was sweating while brushing my teeth as I had the door shut to stop the bedroom becoming over heated. The kettle worked and the free tea was good. The staff were helpful. I had prepaid on Expedia and on arrival I thought they took a security deposit but they took full payment again. On check out there was a lot of hassle to show I had been wrongly charged. Eventually later that day I did get my money refunded. I don’t feel that the quality of the room justifies the price. I was told it’s new management so I hope they can take this feedback and clean up the rooms.
    Toilet broken
    Toilet lid broken
    Ripped and dirty curtains
    Ripped and dirty curtains
    Stayed 2 nights in Jun 2025