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RedLevel at Gran Melia Palacio de Isora - Adults Only

5.0 star property
5-star beachfront hotel near Alcala Beach

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Indoor pool, 3 outdoor pools, cabanas (surcharge), pool umbrellas
Hiking
Red Level Deluxe Front Ocean View with Whirlpool | Premium bedding, down comforters, minibar, in-room safe
9 restaurants, lunch, dinner served; local and international cuisine
Red Level, Villa, Private Pool | Living area | LCD TV, iPod dock
Reviews
9.6

Exceptional

Popular amenities

  • Hot Tub
  • Pet friendlyPet friendlyPet friendly
  • Pool
  • Spa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686
  • Popular LocationAlcala Beach6 min walk
  • Popular LocationLos Gigantes Marina9 min drive
  • Popular LocationLos Gigantes Beach18 min drive
  • AirportTenerife (TFS-Tenerife South)34 min drive

Room options

View all photos for Red Level, Deluxe Room, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Red Level, Deluxe Room, Ocean View

  • 527 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Ocean View (Redlevel with Whirlpool)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, Ocean View (Redlevel with Whirlpool)

  • 527 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level, Villa, Private Pool

Red Level, Villa, Private Pool | Terrace/patio

Red Level, Villa, Private Pool

  • 1292 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Red Level Deluxe Large Terrace with Whirlpool

Red Level Deluxe Large Terrace with Whirlpool | Premium bedding, down comforters, minibar, in-room safe

Red Level Deluxe Large Terrace with Whirlpool

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Suite (Red Level Master with Terrace Tub)

Suite (Red Level Master with Terrace Tub) | Garden view

Suite (Red Level Master with Terrace Tub)

  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Red Level Deluxe Front Ocean View

Red Level Deluxe Front Ocean View | Beach/ocean view

Red Level Deluxe Front Ocean View

  • 527 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Deluxe Front Ocean View with Whirlpool

Red Level Deluxe Front Ocean View with Whirlpool | View from room

Red Level Deluxe Front Ocean View with Whirlpool

  • 527 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

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About the neighborhood

Guia de Isora

Beachfront retreat .A stay at this hotel places you within half a mile (1 km) of Alcala Beach and 6 miles (10 km) of Los Gigantes Marina. Los Gigantes Beach is 4.5 mi (7.2 km) away.

What's nearby

  • Alcala Beach - 6 min walk
  • Los Gigantes Marina - 9 min drive
  • Arena Beach - 10 min drive
  • Playa San Juan - 12 min drive
  • Los Gigantes Beach - 18 min drive

Getting around

  • Tenerife South Airport (TFS) - 35 min drive

Restaurants

  • Casa Amadeo - 5 min drive
  • Legends - 5 min drive
  • The Blarney Stone - 5 min drive
  • Neptuno Restaurant - 5 min drive
  • Casa Juana - 14 min walk

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

5-star beachfront hotel near Alcala Beach
Some rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At RedLevel at Gran Melia Palacio de Isora - Adults Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers outdoor tennis courts, a spa tub, and a steam room. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Limited free parking is available on a first-come, first-served basis.

This 5-star Guia de Isora hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 2008
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
RedLevel at Gran Melia Palacio de Isora - Adults Only offers 110 accommodations with iPod docking stations and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Guia de Isora hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free covered self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Archery
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Outdoor pool (guest access)
  • Pilates classes
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • iPod dock
  • LCD TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 22 lbs per pet
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

RedLevel Gran Meliá Palacio Isora Tenerife
RedLevel Gran Meliá Palacio Tenerife
RedLevel Gran Meliá Palacio Tenerife Hotel
RedLevel Gran Meliá Palacio Tenerife Hotel Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel
RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel Gran Meliá Palacio I
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Adults Only
RedLevel at Gran Melia Palacio de Isora - Adults Only Hotel

Frequently asked questions

How close is RedLevel at Gran Melia Palacio de Isora - Adults Only to the airport?

RedLevel at Gran Melia Palacio de Isora - Adults Only is 23.8 mi (35-min drive) away from the Tenerife South Airport (TFS) airport, the closest popular airport to the property.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have an airport shuttle?

Airport shuttle services are not available at RedLevel at Gran Melia Palacio de Isora - Adults Only.

How close is RedLevel at Gran Melia Palacio de Isora - Adults Only to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does RedLevel at Gran Melia Palacio de Isora - Adults Only offer free breakfast?

RedLevel at Gran Melia Palacio de Isora - Adults Only does not offer free breakfast.

Is there a casino at RedLevel at Gran Melia Palacio de Isora - Adults Only?

No, there is no casino at this hotel.

What time is check-in at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at RedLevel at Gran Melia Palacio de Isora - Adults Only?

This hotel offers free self parking and valet parking.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a pool?

RedLevel at Gran Melia Palacio de Isora - Adults Only features 3 outdoor pools and an indoor pool.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a restaurant?

There are 9 onsite restaurants, offering options like local and international cuisine, a poolside location, and ocean views.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a spa?

This hotel has a spa, which features aromatherapy, Ayurvedic treatments, and facials.

How close is RedLevel at Gran Melia Palacio de Isora - Adults Only to downtown Guia de Isora?

RedLevel at Gran Melia Palacio de Isora - Adults Only is 0.5 mi away from Alcala.

RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 310 out of 384 reviews" "
Rating 8 - Good. 59 out of 384 reviews" "
Rating 6 - Okay. 11 out of 384 reviews" "
Rating 4 - Poor. 2 out of 384 reviews" "
Rating 2 - Terrible. 2 out of 384 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harry, Aldie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Stayed 7 nights in Jan 2024

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Igor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quite facility in a big hotel.
Stayed 6 nights in Sep 2023

10/10 Excellent

Derek B

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week. My one and only complaint were that the light switches in the room were difficult to operate at times.
Stayed 3 nights in May 2023

6/10 Okay

Simon Richard

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Stayed 10 nights in May 2023

10/10 Excellent

Oliver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Stayed 3 nights in May 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Jacqueline Gaye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Stayed 4 nights in Jul 2022

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel and staff in Tenerife
Excellent hotel - lovely staff who were extremely helpful and friendly. Plenty of choices to eat both in the complex and in the area. Really enjoyed our stay and would go back there again.
Stayed 5 nights in Mar 2022