2/10 Terrible
Catherine
Business traveler
Aug 20, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room at The State Inn from August 13–15 and had a truly disappointing experience. I called the hotel in advance to let them know I would be arriving early on the morning of August 14, around 8:00 AM, and would not be staying the night of the 13th. I was assured by a helpful gentleman on the phone that my room would be held and ready for my early arrival, and he took down my information.
To my frustration, when I arrived—exhausted and running on no sleep—the front desk attendant informed me there were no available rooms and that housekeeping wouldn’t arrive until 9:00 AM. I explained that I had already paid for the room and had made prior arrangements with the hotel. She initially insisted nothing was available, until I pressed further. Only then did she ask for my name and “suddenly” found a room. Her attitude was dismissive and unhelpful, and it felt like if I hadn't pushed back, I wouldn't have gotten the room I already paid for.
Once I got to the room, the experience didn’t improve. The hallway carpets were visibly dirty and hadn’t been vacuumed. The room itself was somewhat clean, but the bathroom had a terrible odor, likely from being wiped down with a dirty rag. There were no toiletries—not even soap to wash my hands. On top of that, the air conditioning didn’t work properly. It was 93 degrees outside and the thermostat inside the room read 78, making it extremely uncomfortable.
Will not recommend to others.
Catherine
Stayed 2 nights in Aug 2025