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The Black Swan Lee - Lenox, Ascend Hotel Collection

3-star property
435 Laurel St, Lee, MA 1-855-201-7819
4.7 out of 5
Exceptional!
See all 11 travelocity Reviews

"It was in quiet location on the water but close to shops and restaurants Great weekend " More

By a verified traveler on Mon 31 Oct 2022

Points Of Interest

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Hotel Description

3-star guestrooms with free WiFi

On lake

Within 2 miles (3 km) of this Lee hotel, you'll find Animagic Museum of Animation and Berkshire Mountain Country Store. Lee Library and Greenock Country Club are also within 2 miles (3 km).

Free perks

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking. A 24-hour business center, a picnic area, and laundry facilities are also on offer.

Non Lakeside Standard Room, 2 Double beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$93* Per night/room Apr 6 - Apr 7

Non Lakeside Superior Room, 2 Queen beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Non Lakeside Standard Room, 1 King bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lakeside Superior Room, 1 King bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lakeside Deluxe Room, 2 Queen beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Black Swan Lee - Lenox, Ascend Hotel Collection ratings based on 11 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Black Swan Lee - Lenox, Ascend Hotel Collection

Everyone (5) Couples (3) Family (2)
5 out of 5
It was in quiet location on the water but close to shops and restaurants Great weekend

Posted by on Oct 31, 2022

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Comment from Hotel Management

Nov 7, 2022 by MP

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

5 out of 5
The people were very friendly and helpful.

Posted by on Sep 17, 2022

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Comment from Hotel Management

Sep 20, 2022 by MP

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

5 out of 5

Posted by on May 7, 2022

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5 out of 5

Posted by on Apr 18, 2022

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5 out of 5

Posted by , from DERWOOD on Oct 26, 2021

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4 out of 5
The balcony and view were delightful. The beds were comfy. The lack of toilet paper in our bathroom was a minor inconvenience that was quickly resolved. Breakfast was mediocre- no orange juice and a very limited offering.

Posted by on Sep 10, 2021

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Comment from Hotel Management

Sep 16, 2021 by MP

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

5 out of 5
very nice corner room, very nice view and VERY comfortable bed! Only there for one nite, wish it was a longer stay (next time).

Posted by , from Boston on Sep 18, 2020

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Comment from Hotel Management

Sep 22, 2020 by Mayur

Thank you for taking the time to write this wonderful review! We hope to see you again in the near future!

5 out of 5
I like the fact that the pictures online where right on and the staff was pleasant and courteous.

Posted by , from Red Hook, NY on Mar 1, 2020

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Comment from Hotel Management

Mar 4, 2020 by Mayur Patel

Thank you for this great review! I am happy to hear you enjoyed it. We hope to see you again when traveling to the Lee Area!

4 out of 5
I loved the lake view, the room was clean and steff was nice .

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 12, 2019 by Mayur Patel

Thank you for this wonderful review! We hope to see you again in the near future!

5 out of 5
Loved our private deck facing the lake and it's beautiful view! Staff were very friendly and helpful. Thank you for a wonderful evening!

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 2, 2019 by Mayur Patel

Thank you for taking the time to write this review on Travelocity. We are very happy to hear that you enjoyed your stay with us. Hope to see you again in the near future!

About the The Black Swan Lee - Lenox, Ascend Hotel Collection

Location 435 Laurel St, Lee, MA 01238

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at The Black Swan Lee - Lenox, Ascend Hotel Collection. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Lee hotel.

  • 52 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Outdoor picnic space
  • Gift shop
  • Smoking in designated areas
  • Microwave in a common area
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

The Black Swan Lee - Lenox, Ascend Hotel Collection offers 52 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations. This Lee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

Mint, Indian Lakeside Din - This restaurant specializes in Indian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Fishing on site
  • Golfing nearby
  • Snowmobiling nearby
  • Kayaking on site
  • Motor boating on site
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Snow tubing nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Personal motorized watercraft on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 55 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0006791500

Long-term renters welcome

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0006791500. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • One child stays free
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Long-term renters welcome
  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • State tax ID - C0006791500
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Black Swan Ascend Collection
  • Black Swan Ascend Collection Lee
  • Black Swan Inn Ascend Collection Hotel
  • Black Swan Inn Ascend Collection Hotel Lee
  • Black Swan Inn Lee
  • Black Swan Inn
  • Black Swan Lee
  • Hotel The Black Swan Inn, an Ascend Hotel Collection Member Lee
  • Lee The Black Swan Inn, an Ascend Hotel Collection Member Hotel
  • Hotel The Black Swan Inn, an Ascend Hotel Collection Member
  • The Black Swan Inn, an Ascend Hotel Collection Member Lee
  • Black Swan Inn an Ascend Collection Hotel
  • Black Swan
  • The Black Swan Inn Ascend Hotel Collection
  • The Black Swan Inn an Ascend Hotel Collection Member
  • The Black Swan Lee - Lenox, Ascend Hotel Collection Lee
  • The Black Swan Lee - Lenox, Ascend Hotel Collection Hotel
  • The Black Swan Lee - Lenox, Ascend Hotel Collection Hotel Lee

You should know

  • One child 17 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.