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4.0 out of 5

"Liked everything especially how cool the room was when we walked in and the way the bath room was set up. " More

By a verified traveler on Sun 01 Sep 2019

Hotel Description

Hotel near Lauberge Casino Lake Charles in Lake Charles

In shopping district

You'll find Lauberge Casino Lake Charles and Golden Nugget within 3 miles (5 km) of this Lake Charles hotel. Prien Lake Mall and Avail Hospital Lake Charles are also within 2 miles (3 km).

Renovated in 2018

A fitness center, free self parking, and free newspapers are featured at this hotel. WiFi in public areas is free. A business center, a terrace, and express check-in are also on offer.

Free WiFi, refrigerators

The 98 guestrooms have TVs with satellite channels and offer free WiFi and refrigerators. Free local calls, hair dryers, and ironing boards are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru By Hilton Lake Charles ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tru By Hilton Lake Charles

Everyone (5) Family (1)
5 out of 5

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 22, 2020 by Stephanie

Thank you for staying with Tru! We are glad you enjoyed your stay.

5 out of 5

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 27, 2019 by Midge P.

Thanks for the five star review!

5 out of 5
Liked everything especially how cool the room was when we walked in and the way the bath room was set up.

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 26, 2019 by Midge P.

Thanks for staying and for reviewing!

4 out of 5

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jul 25, 2019 by Midge P.

Thanks for staying!

1 out of 5

Rooms

Pros: had only beds
Cons: Turn it in to a correctional center all they is to put in bunk beds.
Location: ok
I have seen people locked in correctional centers, there was ONE Kitchen type for 2 pople too sit in. I know that this hotel is designed for the Younger people, so why in the heck was I not told at the time of booking. you people did not do your job for us.

Posted by on Jul 13, 2018

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Comment from Hotel Management

Jul 18, 2018 by Midge P.

Thanks for giving us a try we appreciate your feedback and realize that Tru is not for everyone. We hope that you continue to stay with the Hilton family of Brands when traveling.

4 out of 5
Very simple room which isn't bad. Need a place to hang cloths instead of over the luggage stand.

Posted by on Jun 12, 2018

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Comment from Hotel Management

Jul 5, 2018 by Midge P.

Thanks for staying with us and for your feedback! As you know Tru is a new Brand for Hilton and will experience many changes due to guest feedback like this. Thanks again so much!

About the Tru By Hilton Lake Charles

Location 1220 W Prien Lake Rd, Lake Charles, LA 70601

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

WiFi is free in public spaces. There's an onsite business center. A fitness center, a terrace, and coffee/tea in a common area are also featured at Tru By Hilton Lake Charles. Self parking is free. A complete renovation of Tru By Hilton Lake Charles was completed in 2018. This Lake Charles hotel is smoke free.

  • 98 guestrooms or units
  • 4 levels
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Lake Charles, LA (LCH-Lake Charles Regional) (11.1 km / 6.9 mi)
  • Train station: Lake Charles Station (5.9 km / 3.7 mi)
  • Parking: Free self parking

Room Amenities

Tru By Hilton Lake Charles offers 98 accommodations with hair dryers and irons/ironing boards. Premium satellite television is provided. This Lake Charles hotel provides complimentary wireless Internet access. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Tru Hilton Lake Charles Hotel
  • Tru Hilton Lake Charles
  • Tru By Hilton Charles Charles
  • Tru By Hilton Lake Charles Hotel
  • Tru By Hilton Lake Charles Lake Charles
  • Tru By Hilton Lake Charles Hotel Lake Charles
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.