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4.2 out of 5

"Very clean and the staff was friendly. Complimentary breakfast was good. The rooms were spacious and clean. " More

By a verified traveler on Tue 03 Aug 2021

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Hotel Description

Enjoy free breakfast at this 3.5-star Knoxville hotel

In shopping district

Within 3 miles (5 km) of this Knoxville hotel, you'll find Tennova Hospitalist Group and Fort Loudoun Lake. Also, Turkey Creek Shopping Center is within 3 miles (5 km) and Dead Horse Lake Golf Course is within 6 miles (10 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the gym and free perks like cooked-to-order breakfast and free self parking.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 140 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Microwaves, room service, and premium bedding are also available.

Studio, One King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$149* Per night/room Oct 25 - Oct 26

Suite, One King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

King, Premium Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

King, Premium Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Embassy Suites Knoxville West ratings based on 10 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites Knoxville West

Everyone (7) Couples (1) Family (2)
1 out of 5
Some of the staff was friendly. Check in was horibble. if there are rules for some i think there should be rules for everyone. Evening reception was terrible. Was not impressed and i stay at embassy epescially this embassy alot

Posted by on Aug 22, 2021

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5 out of 5
Very clean and the staff was friendly. Complimentary breakfast was good. The rooms were spacious and clean.

Posted by on Aug 3, 2021

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4 out of 5
Location and professional staff older rooms can update

Posted by on Mar 4, 2020

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Comment from Hotel Management

Mar 4, 2020 by Nikki Threadgill

Thank you for taking the time to leave us some feedback! We are thrilled that you enjoyed your stay, and hope to have you back sometime soon!

5 out of 5
Loved the really nice air filter and white bed linens!

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 3, 2019 by Avery Hicks, Assistant General Manager

Thank you for taking the time to share your experience. I am so glad you found the AireSpa and your stay with us to your liking. We can't wait to welcome you back whenever you are in the Knoxville area.

5 out of 5

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 4, 2019 by Avery Hicks, Assistant General Manager

Thank you for taking the time to share your experience. We strive to provide gracious and caring customer service and are so glad that you enjoyed your stay. We hope to welcome you back in the not too distant future.

5 out of 5

Posted by on May 24, 2019

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Comment from Hotel Management

May 25, 2019 by Avery Hicks, Assistant General Manager

Thank you for taking a moment to share your experience. I am so glad that your enjoyed your stay with us! We strive to provide gracious and caring guest services and hope to welcome you back the our hotel in the near future.

4 out of 5

Posted by on Mar 18, 2019

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Comment from Hotel Management

Apr 1, 2019 by Avery Hicks, Guest Services Manager

Thank you for taking the time to submit your honest review of our property. I am so glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future!

4 out of 5
Was in town for a gymnastics meet. My son didn’t want to leave the hotel when it was time to go. It was a great experience.

Posted by on Jan 24, 2019

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Comment from Hotel Management

Jan 29, 2019 by Avery Hicks, Guest Services Manager

Thank you for taking the time to give us your honest feedback. I am so happy to hear you and your family enjoyed your stay with us! I hope we can welcome you back to the property in the near future.

4 out of 5

Posted by on Jan 23, 2019

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Comment from Hotel Management

Jan 23, 2019 by Avery Hicks, Guest Services Manager

Thank you for your honest feedback! I am glad to hear you enjoyed your stay with us. We hope to welcome you back in the not too distant future.

5 out of 5

Awesome

One of the nicest stays we have had. Breakfast and the reception was perfect. The room couldn’t be any better.

Posted by on Aug 18, 2018

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Comment from Hotel Management

Aug 28, 2018 by Avery Hicks, Guest Services Manager

Thank you for taking your time to give us such a kind review! It is always our number one goal to serve you as best we can. We hope to welcome you back in the near future!

About the Embassy Suites Knoxville West

Location 9621 Parkside Dr, Knoxville, TN 37922

Property Features

As a guest of Embassy Suites Knoxville West, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. There are 5 meeting rooms available. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Knoxville West. Self parking is free. This 3.5-star Knoxville hotel is smoke free.

  • 140 guestrooms or units
  • 6 levels
  • Built in 2013
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Embassy Suites Knoxville West offers 140 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with queen sofa beds. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Knoxville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Embassy Suites Knoxville West has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • 24-hour check-in
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Embassy Suites Hotel Knoxville West
  • Embassy Suites Knoxville West
  • Embassy Suites Knoxville West Hotel
  • Embassy Suites Knoxville West Hotel
  • Embassy Suites Knoxville West Knoxville
  • Embassy Suites Knoxville West Hotel Knoxville

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.