"Spent 4 nights here. The property was in great condition. Room was very clean and was plenty of room for us. Pool area was clean. Flowers blooming all ... " More

By a verified traveler on Fri 16 Jun 2017

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Hotel Description

At Plantation Hale Suites you'll be 2.6 km (1.6 mi) from Lydgate Beach Park and 2.2 km (1.4 mi) from Smith Family Garden Luau. Highlights at this property include 3 outdoor swimming pools, 3 spa tubs, and a full-service spa.

You can enjoy flat-screen TVs with cable channels, and all 160 condos feature free WiFi, lanais, and iPod docks. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Additionally, sofa beds, living rooms, and dining areas are available.

A day of pampering at Spa Makaiwa can include beachside massages, body wraps, and aromatherapy. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

With a stay at this 3-star Wailua property, you'll be 2.6 km (1.6 mi) from Sleeping Giant Trailhead and 2.9 km (1.8 mi) from Ho'olalaea Waterfall.

Standard Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$114 per night

Suite, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Suite, 1 Queen Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom, Pool View

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom (Scenic View)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom (Mountain View)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Plantation Hale Suites ratings based on 12 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
4 out of 5

Great value

Location: Location is great for getting around the island. It is at about the midpoint of the highway that gets you everywhere on the island.
Spent 4 nights here. The property was in great condition. Room was very clean and was plenty of room for us. Pool area was clean. Flowers blooming all over the property. Staff friendly and helpful.

Posted by on Jun 16, 2017

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Comment from Hotel Management

Jun 22, 2017 by Eric N.

Aloha, thank you for posting your review for Plantation Hale Suites. I was glad to see that you enjoyed the centralized location, the great condition of the property, and the friendly staff. Look forward to seeing you on your next visit to Kauai. Mahalo, Eric N.

2 out of 5

Uninspiring

The hotel is inn a nice location, however the room was in poor condition. In desperate need of updates. Carpets were old and dirty. Room was dark and in need of a fresh coat of paint. Would not recommend this hotel.

Posted by on Jan 14, 2017

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Comment from Hotel Management

Feb 6, 2017 by Eric N.

Aloha, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Mahalo,

5 out of 5

Felt like home

Location: Close to grocery stores, longs drugs, fish market. Great central location for heading north or south.
The room was like a one bedroom apartment with everything we needed.

Posted by , from los angeles on Oct 13, 2016

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Comment from Hotel Management

Oct 15, 2016 by Eric N.

Thank you for posting your review of the property and for the 5 star rating. I was glad to see you enjoyed the centralized location and the separate bedroom/living room. Look forward to seeing you on your next visit to Kauai. Mahalo,

2 out of 5

Not as advertised, old outdated facility.

Pros: It was in Kapaa, Close to grocery shopping and short walk to the beach.
Cons: New stove, New fridge, Complete remodel on the unit. Gut it and start over.
Location: Lydgate beach was near by, Smith Family Luau was a convenient drive. Other then this we were not in this area much.
This condo is OUTDATED, in desperate need of upgrades. The kitchen has a stove/oven from the 60's, Only 2 burners worked effectively on the stove, The fridge was newish but we lost $50 worth of food (veggies and fruit) when they froze in the bottom drawer on the first day after purchase. Salad, tomatoes, cucumbers, peppers, cilantro, etc..do not hold up well to freezing. We had one 8" stainless steel frying pan that we could not use to make even basic eggs for breakfast. A rice cooker would have been nice to have but only a toaster and blender were In the unit. Cupboards smelled like mold and the shelves looked like they were crumbling. We kept dishes on the counter after we washed them before use. The shower/tub combo had been painted but was peeling badly. The front door lock system wouldn't recognize our cards after the first use. Went to the front desk to get new cards where they explained how to use the cards. I'm not an idiot, I knew how to use a card reader. Turns out the electronic locks were not functioning properly. Had to have maintenance repair the electronic lock. The AC unit was noisy. TIme to update the AC system to modern units.

Posted by , from Portland, Oregon on Jul 7, 2016

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Comment from Hotel Management

by Deo H.

Aloha ,, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Me ke aloha pumehana, Deo Haohao Assistant Manager

4 out of 5

Nice Condo with ocean view

Pros: Our location off a interior road was great. It was usually quiet. Lots of birds including egrets, small shore birds and humming birds.
Cons: Air fresheners in trash areas.
Location: Close to the main road, close to the nearest town of Kapaa. Easy walk to The Coconut Beach Marketplace at one end and a nice Longs at the other.
Easy check in at an open air registration desk. Very personable desk folks. Our building was about a two minute walk or a thirty second drive to our own dedicated parking lot. Our room was on first floor at the end of the building next to the laundry room.Some noise and vibration, but not an issue. We had a good sized kitchen that was well supplied with the necessities. Large living/dining room with a good sized lanai with a lot of plants giving us good privacy. Large flat screen TV in living area and another smaller TV in the one bedroom. Full length closet with a room safe. The bathroom had a vanity with a large counter top and full length mirror and a private area with a toilet and bath/shower combo. The AC unit worked well but was rather noisy. Our maid was wonderful and we made a personal connection with her. The grounds are lovely with large green areas surrounded with native plants. There are three pools and two saunas. There are small out buildings for trash and recycling.

Posted by , from Oceanside, CA on Oct 23, 2015

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4 out of 5

Very nice accommodations

We were both pleasantly surprised at our condo. It was well stocked and maid service everyday which we were not expecting. The grounds were always kept nice and clean.

Posted by , from McMinnville, OR on Oct 21, 2013

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2 out of 5

Plantation Hale

The property is located right on the highway. This makes it convenient but very noisy.

Posted by , from Kauai, Hi on Jul 11, 2013

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4 out of 5

Home away from home

This hotel is one of the best I have ever been to. Is like being at your own home, it feels cozy, comfortable and there is nothing I miss while I stayed there. It is accessible, quiet, clean, very friendly and affordable. If you belong to the middle class like the majority in USA, this hotel has everything you may need or you may have at your own house or apartment: clean bathroom with nice fixtures, good size bedroom, excellent living/dinning room, well equip kitchen and a very large balcony with beautiful views. The housekeeping crew where fantastic and did a very good job with our requirements, the provide us everyday with two packages of local coffee (regular and decaf) to brew myself in the morning while we get ready to go out and enjoy the beautiful island of Kauai. I can not wait to go back and stay again in the same hotel. The only reason I don't give them 5 stars is because the kitchen although it was very clean and have everything you may need to cook a 3 course meal, it needs a little bit of TLC since they were kind worn out. Other than that...JUST PERFECT!!!

Posted by , from West Hollywood, CA on May 18, 2013

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4 out of 5

Excellant Location

Pros: Close restaurants, Free Internet
We enjoyed our stay, it was a nice walk to the beach, not too far. Very close to airport, shops, grocery, and places to eat. The room was nice had new furniture and the kitchen was great to cook in. The traffic in area was bad due to road construction but drivers were very friendly.

Posted by , from Kansas City, KS, USA on Feb 13, 2013

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1 out of 5

Worst service and experience I ever had at a hotel

Pros: it was in hawaii
Cons: worse service, dirty, unprofessional
Worst experience I ever had with this company very unhappy

Posted by , from Mi on Dec 12, 2012

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About the Plantation Hale Suites

Location 525 Aleka Loop, Kapaa, HI 96746

Property Features

As a guest of Plantation Hale Suites, you'll find 3 outdoor swimming pools and 3 spa tubs. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A library, tour/ticket assistance, and barbecue grills are also featured at Plantation Hale Suites. Free self parking is available. This 3-star Kapaa condo is smoke free.

  • 160 guestrooms or units
  • 2 levels
  • 10 buildings
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Library
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Free WiFi
  • Separate living room
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Lihue, HI (LIH) (10.3 km / 6.4 mi)
  • Parking: Free self parking

Room Amenities

Plantation Hale Suites offers 160 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to lanais. Accommodations have separate living rooms and are furnished with double sofa beds. Flat-screen televisions come with cable channels and video-game consoles. Accommodations at this 3-star condo have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Kapaa condo provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • In-room kitchen
  • Private lanai
  • Dining room
  • Living room
  • Pull-out sofa bed
  • IPod dock
  • Private outdoor space
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

3 outdoor swimming pools and 3 spa tubs are on site. Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Rafting nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Free bicycles nearby

Spa Services

Spa Makaiwa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. Guests under 21 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Minimum age to access spa is 21
  • Couples treatment rooms
  • Massages on beach
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Noise-free rooms not guaranteed
  • No elevators

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 16.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Beach access
  • Beach towels
  • Business center/computer access
  • Internet access
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Laundry facilities
  • Concierge/valet service
  • Self parking
  • Parking
  • Lending library access
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25
  • Late check-out fee: USD Up to $50 + Tax
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hale Plantation
  • Plantation Hale
  • Plantation Hale Suites
  • Plantation Hale Suites Condo
  • Plantation Hale Suites Condo Kapaa
  • Plantation Hale Suites Kapaa
  • Best Western Kapaa
  • Kapaa Best Western
  • Plantation Hale Hotel Kapaa
  • Plantation Hale Suites Kauai/Kapaa

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the condo before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

Promotions

Repeat Guest
Complimentary upgrade to the One-Bedroom Scenic View category (one-bedroom suite facing the ocean), based on space availability, for returning guests. Please note 'RPT GST' in the Special Requests box at time of booking.

Romance Special
Honeymooners may receive a complimentary upgrade to our One-Bedroom Scenic View category (one-bedroom suite facing the ocean), based on space availability. For an additional charge of $25, a welcome bottle of champagne and a box of chocolate macadamias will be delivered to the guest's room. Please note 'RMNCE' in the Special Requests box at time of booking.

Seniors Special 55 Plus
Seniors 55 years or older will receive a complimentary upgrade to the One-Bedroom Scenic View category (one-bedroom suite facing the ocean), based on space availability. Please note '55Plus' in the Special Requests box at time of booking.